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The Umauma Experience

31-313 Old Mamalahoa Hwy., Hakalau, Island of Hawaii, HI 96710
808-930-9477
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96%
Ranked #1 of 5 Attractions in Hakalau
Certificate of Excellence 2014
Type: Tours, Adventure
More attraction details
Attraction details
Owner description: The Umauma Experience is home of the only viewing area for Umauma Falls. We have a 9-Line zip line adventure, tropical garden, river walk, swim and kayak experience, and the experience of a lifetime. We have over a dozen waterfalls on our zip line adventure and beautiful ocean, mountain and river views. Come and see the natural beauty of the Big Island.
Useful Information: Bathroom facilities, Activities for older children

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346 reviews from our community

Visitor rating
    299
    34
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Date | Rating
  • English first
  • French first
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English first
San Diego, California
Senior Reviewer
10 reviews 10 reviews
5 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 20, 2014 NEW

This is probably the most expensive zipline on the Big Island, but the only one we found who would allow our 7 year old to go. The others had age and/or weight restrictions that made it not possible. But with Uma'uma, not only did they let him, they worked with him and his nervousness to put him at ease and... More

Was this review helpful? Yes
Salisbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2014 NEW

My husband, sister and I visited on Tuesday 30th September 2014. There were only the three of us and two American couples on our tour. It added to the experience having such a small group. Our guides, Sean, Michael and Ryan were fantastic. They were friendly and funny, obviously knew their stuff on the ziplines, but also knew about the... More

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John M, General Manager at The Umauma Experience, responded to this review

Aloha JenRob09, I'm glad you had an awesome experience. Our guides take pride in making sure our guests have the ultimate experience. It's nice to hear family was able to experience all that Umauma had to offer. Thank you for choosing Umauma. Mahalo, John More

Houston, Texas
Reviewer
5 reviews 5 reviews
4 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 14, 2014 NEW

My wife and I had a terrific time experiencing the 9 Zip tour at Umauma Zip line. The equipment was top notch. The instructions were given in a professional manner. All of the guide personal were professional, friendly, and knowledgeable. The scenery was amazing. Rushing across canyons, flying over waterfalls, and racing through tropical jungles were spectacular. They even let... More

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John M, General Manager at The Umauma Experience, responded to this review

Aloha Raymond R, Thank you for your wonderful review! It means a lot to our Umauma family. Thank you for choosing to spend your vacation time with us. Mahalo, John McCollum More

bellingham
Senior Contributor
28 reviews 28 reviews
21 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 14, 2014 NEW

The title above fr my 7 year old sums up the fun my 3 kids ages 3,7,10 had doing the zip lines. The crew we had were fantastic, knowledgable and fun with safety first. The scenery spectacular and the facility clean and well kept. This is obviously a business that knows customer service. I would highly recommend this trip for... More

Was this review helpful? Yes 1
John M, General Manager at The Umauma Experience, responded to this review

Aloha willaxreview, Thank you for your awesome review! We're stoked that you had a wonderful time and that your kids had a blast!! Glad we could be a part of your Hawaii experience. Mahalo, John McCollum More

Duluth, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2014

Longest zipline experience I've had with the best views. Disagree that anybody was rude, we had a positive crew and positive check-in. My only concern was the crew was a bit too relaxed with safety protocol. On single lines you shouldn't be. clipping the next person in until the prior person is off the line. 999 out of 1000 times... More

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John M, General Manager at The Umauma Experience, responded to this review

Aloha Vetshak, Thank you for your review and your comments. I'm glad you and your family had a great time. We will follow up with our guides to address your concerns. Safety is always of paramount importance with us. Aloha, John More

Kapaau, Hawaii
Contributor
16 reviews 16 reviews
9 attraction reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 9, 2014

Having lived and grew up on the Big Island, this was one of the areas of the island I had not seen, so in that sense, the views were pretty, even if it was raining the day we went. As a hotel concierge, this was not my first zipline experience. This is the most expensive zipline on the island and... More

Was this review helpful? Yes 1
John M, General Manager at The Umauma Experience, responded to this review

Aloha Hapunagirlpt, My name is John McCollum, the GM and Umauma Falls & ZipLine Experience. Your post concerns me as it is not typical of our customer’s experience. We typically receive 5 star reviews so we appreciate your taking the time to share how your experience was different. Please call me to discuss as we would like to address your... More

Los Altos, California
Reviewer
3 reviews 3 reviews
3 attraction reviews
5 of 5 stars Reviewed November 1, 2014

Loved the property and doing the zip lines. Staff were very friendly and involved. Be sure to have a camera with you.

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John M, General Manager at The Umauma Experience, responded to this review

Aloha orizzle, Thank you for your positive review. Mahalo, John More

Volcano, Hawaii
2 reviews
5 of 5 stars Reviewed October 31, 2014

We had the best time. The views are amazing and the staff is the best. We will definitely come back. I hope to bring my grand kids next time.

Was this review helpful? Yes
John M, General Manager at The Umauma Experience, responded to this review

Hey Linda H, Thank you for your positive feed back. We look forward to having you back. Grand kids are welcome!! :-) Aloha, John More

Orange, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 31, 2014

I have ziplined twice, once before on the Big Island, and once in Washington state. This "Nine Line Zipline Adventure" was my third. It took until the fourth line for me to swing upside-down, but once upended, it became my mode of travel. According to Kevin, one of our guides, only Umauma allows this. He, by the way, traveled down... More

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John M, General Manager at The Umauma Experience, responded to this review

Aloha Badotz, Woohooo! Thank you for the awesome review you gave us! We think Umauma is a pretty special place and we love sharing it with everyone. :-) Thank you, John More

2 reviews
5 of 5 stars Reviewed October 25, 2014

The employees were all very friendly and helpful. It's not just a job, they love what they're doing and make the experience great for you. Especially Mike, he was awesome. You'll veer get an experience like this, it's worth every penny.

Was this review helpful? Yes
John M, General Manager at The Umauma Experience, responded to this review

Hey Bekah K, Thanks for the great review. I agree, it is a wonderful place to work. We do love what we do and I'm glad you got the chance to experience that. Much Aloha! John More

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