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Address: West Maui Airport, Ka'anapali, Maui, HI
Phone Number: 1-808-877-5500
Website

TripAdvisor Reviewer Highlights

Read all 22 reviews
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  • 12
    Excellent
  • 3
    Very good
  • 2
    Average
  • 2
    Poor
  • 3
    Terrible
(From Maui to Kilaeua Volcano) Capt. Bill was great and we even saw lava!!

Our chances of seeing the lava and the volcano were slim to none on our flight out that day...due to the "Vog" (fog and volcano activing with lack of wind). That wasn't evident... read more

4 of 5 starsReviewed March 15, 2013
Lynette F
,
Puget Sound in Washington
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22 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Edmonton, Alberta, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

We one the volcano tour with Royal Pacific. Captain Bill was awesome, we got views on both sides of the plane and we able to see the red glow. We love the trip and the plane was nice and comfortable. We call to arrange with Miki and she was so fantastic to deal with. I highly recommend this tour.

Was this review helpful? Yes 1
Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 14, 2014

Flight was supposed to pick us up at Kapalua- West Maui Airport. 15 minutes before arrival time they contacted us and cancelled the flight telling us there were maintainence problems. Another couple waiting said they were there because the day before their flight was cancelled because the pilot as sick. So they got cancelled again. Company seems unreliable; something you... More 

Was this review helpful? Yes 1
Bothell, Washington
2 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 12, 2014

Trip was canceled on the first week due to technical difficulty of the plane (which leads us to believe there might be something wrong with the plane for our trip) and was rescheduled to the last day of our vacation. Which was really inconvenient for us. On the date of the tour the pilot was 20minutes late for the check... More 

Was this review helpful? Yes 16
London UK
Top Contributor
147 reviews 147 reviews
18 attraction reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed December 9, 2013

Bill, the captain looked after us well and made sure everyone had a good view of all the sights to be seen on the way to Hawaii (Big Island). The weather on the day was pretty good and we circled a few times around Pu'u'O'o, an active volcano and saw the lava flowing red hot! Unfortunately it was a bit... More 

Was this review helpful? Yes 3
Owasso, Oklahoma
Contributor
11 reviews 11 reviews
9 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 2, 2013

Big Island volcano tour, departed Kapalua West Maui airport. Captain was great and informative. Flight was on time. Made sure everyone got an opportunity to see the sights. Flight was great. Yes it was a little bumpy. That's to be expected. Small aircraft, slightly gusty winds, updrafts from the volcano....it will be a bit bumpy. The aircraft is very reliable... More 

Was this review helpful? Yes 5
Morristown, New Jersey
Reviewer
4 reviews 4 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2013

Very hard to sum up how amazing this trip was. Thought about doing and then decided against and did at last minute and every second was amazing. Captain Bill is not only a great pilot but he gives a great tour and is very easy going. He did everything to make you comfortable and dipped the wings so you could... More 

Was this review helpful? Yes 4
Puget Sound in Washington
Top Contributor
79 reviews 79 reviews
31 attraction reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 15, 2013

Our chances of seeing the lava and the volcano were slim to none on our flight out that day...due to the "Vog" (fog and volcano activing with lack of wind). That wasn't evident when we took off, but the news had talked about the situation. We chose Volcano Air Tours because it was the only way to reasonably tour the... More 

Was this review helpful? Yes 7
Winnipeg, Canada
Senior Contributor
30 reviews 30 reviews
8 attraction reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 4, 2013

I can't fault the company that the volcano goddess has decided to settle down. We were expecting to see huge rivers of molten lava streaming down into the ocean and at this point in time, that is simply not what is happening at Kilauea. What we got was a lovely 2 hour tour in a Piper Navajo along the coast... More 

Was this review helpful? Yes 2
Contributor
13 reviews 13 reviews
5 attraction reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Booking this trip with Sheila was a pleasure. She was so kind, friendly and understanding. Our entire vacation had to had to be rescheduled and she was so kind and professional as well as being genuinely compassionate to us in re-booking our Volcano Air tour. Super lady. Our pilot Capt. Bill was great as well. Friendly, funny and very informative.... More 

Was this review helpful? Yes 3
Virginia Beach, Virginia
Top Contributor
302 reviews 302 reviews
64 attraction reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed November 12, 2012

While the top attraction is the active volcano, this flight allowed us to see many sights. The trip around Maui gave us a great view of Hana and the North and Eastern coasts of Maui. We also saw Hilo, the Mauna Kea observatories and other interesting features on the Big Island. Of course, the big deal is the active volcano... More 

Was this review helpful? Yes 8

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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