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The Polar Express Ride

Address: 789 Park Road 70, Palestine, TX 75801
Phone Number: 888-987-2461
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65%
Ranked #1 of 5 Attractions in Palestine
Certificate of Excellence 2014
Type: Scenic Railroads, Sightseeing Tours
Attraction details
Type: Scenic Railroads, Sightseeing Tours

Hotels near The Polar Express Ride

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119 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Vancouver, British Columbia, Canada
Top Contributor
279 reviews 279 reviews
100 attraction reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed January 9, 2015

A short ride was was alright, although a bit expensive. Was geered more for young families: pj's, Santa, characters, and the ride, but my teenage daughters enjoyed their experience. They came home with their decorated cookies and their souvenir hot chocolate mug.

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1 review
1 of 5 stars Reviewed January 5, 2015

I was very disappointed with the ride and even more disappointed with customer service. I had to drive 2 1/2 hours to get to Palestine, waited in line for 30 minutes to pick up tickets. The woman in the booth looked at my tickets and said I could not have them for another hour because my ride was at later... More 

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Austin, Texas, United States
Contributor
20 reviews 20 reviews
6 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 30, 2014

Let's just get it out of the way that this is PRICEY, especially for a fairly short excursion. We went middle-of-the-road on our tickets and I was happy. Cookies, all you could drink Cocoa (our 5yo was out of control on that-LOL), and PE mugs to take home. Our family does one sort of "big" Christmas splurge a year, and... More 

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Milan, Italy
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 28, 2014

We took our two daughters (2 years, 5 years) and my elderly parents the day after Christmas and were so let down by this trip. It was a 2 1/2 hour car ride from Houston to get there which would have been fine, if the train ride was worth it. But we wouldn't even go back if it was 15... More 

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Moore, Oklahoma
Senior Contributor
29 reviews 29 reviews
15 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

Our family made the five hour drive to Palestine, TX, all 12 of us, six adults and six kids, ages nine to one, and we didn't regret it for one minute. The ticketing is done online and, as promised, the tickets were waiting for us when we arrived. We chose the Lone Star level (middle of the three service routes)... More 

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Houston, Texas
Contributor
20 reviews 20 reviews
12 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2014

This was our second time to board the Polar express train. It was better this time than last time! Make sure you sit on the right side. Yes, the North Pole is really lacking and to an adult is extremely fake. However, my children think it's the real deal! A great christmas tradition!

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Houston, Texas
Senior Contributor
27 reviews 27 reviews
12 attraction reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 25, 2014

My family of 4 + grandma took the 8 pm trip on December 23 and purchased the regular seats because of our odd number (you can only purchase tickets in pairs in the other 2 classes). My boys are nearly 8 and 10 and they really enjoyed themselves. It was a bit cramped and I thought the cooks (dressed in... More 

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Houston, Texas, United States
1 review
5 of 5 stars Reviewed December 24, 2014

If you are a kid at heart you see the fun and magic in everything they have at the Polar Express Train ride! We did coach seats.... They were OK. We had children in our group from 16 to 7. They had a great time. Yes the North Pole could have had snow and the decorations could have been better... More 

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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 23, 2014

After driving 3 hours and spending the money for the train ride it was a big disappointment. My kids 8 & 4 left without awe. Yes the train is cool, go in the summer or on a regular day and save $$$.. The "north pole" was weakly decorated (needs more investment, maybe fake snow, more lights, decorations along the way....),... More 

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Spring, Texas
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 21, 2014

I purchased tickets in the lone star class for the polar express train ride last Sunday, 12/14/14 for the 8pm time slot for Friday 12/19/14. I get a call Friday afternoon at 1pm informing me that the train was oversold and that I will not be able to board the train. Very, nice, call me the day of the trip... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?