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The Polar Express Ride

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Address: 789 Park Road 70, Palestine, TX 75801
Phone Number: 888-987-2461
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TripAdvisor Reviewer Highlights

Read all 166 reviews
Visitor rating
  • 75
    Excellent
  • 30
    Very good
  • 20
    Average
  • 18
    Poor
  • 23
    Terrible
Neat experience, regular tickets were just fine!

Pros: This was a really neat experience. My three year old was enthralled to be riding a train! He wasn't even interested in his hot chocolate or cookie...lol! We were on car 50... read more

4 of 5 starsReviewed 3 weeks ago
lauren374
,
New Orleans, Louisiana
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166 Reviews from our TripAdvisor Community

Date | Rating
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English first
New Orleans, Louisiana
Level Contributor
118 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: This was a really neat experience. My three year old was enthralled to be riding a train! He wasn't even interested in his hot chocolate or cookie...lol! We were on car 50, which seemed to be the most antique-looking of the ones we walked through, which we liked! It was a pretty long ride, which we were happy about.... More 

Helpful?
Thank lauren374
Saint Francisville, Louisiana
Level Contributor
31 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

You can't get much closer to the movie. The staff was fantastic, dancing/singing waiters and chefs. Totally engaged the guests. It was worth every penny. Went on the 8 p.m. ride. It'shame the locals along the route don't embrace the spirit and decorate. My grandchildren who "don't believe in santa" were mezmerized, too bad for their parents.

Helpful?
Thank Linden L
2 reviews
5 of 5 stars Reviewed January 5, 2016 via mobile

Our first time riding the Polar Express and we had a blast!! From the moment we arrived at the depot our kids were caught up in the magic. We would highly recommend the 8pm ride.

Helpful?
Thank Vonna P
BRISTOL, VA
1 review
1 of 5 stars Reviewed January 3, 2016

Booked this for my son and I cause the last 3 Christmas have been so sad, got stuck in traffic 10 minutes away and called , asked if others were stuck in traffic and they said yes , will you delay the train for a little so we can get there , NO! Called 3 times , answer was NO!... More 

Helpful?
Thank CHICHI1Bristol_Va
The Woodlands, Texas
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 28, 2015 via mobile

The idea is great but the follow through is lacking. We spent over 400 dollars for 11 of us. The ride was too short. Even the kids we asking why it was so short. If you are on the wrong side of the train you will miss the North Pole (A very lack luster hole in the woods). We were... More 

Helpful?
1 Thank TXmama46
Cypress, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed December 27, 2015 via mobile

Wonderful Christmas family tradition. The short ride has the feel of being in the movie & book. Yummy chocolate chip cookies & hot chocolate. Awesome experience.

Helpful?
Thank James M
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

We bought 8 Diamond Class tickets and spent over $800. We each got 1 cup of Hot chocolate, 1 Cookie, 1 napkin. The upper deck ( where u sit when u have Diamond Class) only had 2 servers for all the seats. It's over fairly quickly and I feel the $$$ you spend deserves a little more personal attention. It... More 

Helpful?
2 Thank Robert T
Houston, Texas
Level Contributor
6 reviews
3 attraction reviews
4 of 5 stars Reviewed December 26, 2015

It is a memorable experience for the kids. Having hot chocolate and cookies, plus having a visit from Santa and every child receive a silver bell. It would be great to have some sceneries around rather than the north pole scene. Other than that it was good experience.

Helpful?
Thank Agban G
Houston, Texas, United States
Level Contributor
19 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

First time visit for us to the Polar Express. Traveled with an infant (6 months old) 3 year old and 5 year old. Purchased, didn't know at the time, first class train car, silver and we sat upstairs. It was nice that it had assigned seating, I was told differently but I guess a lot has changed in 4 years.... More 

Helpful?
4 Thank Stacy L
Amarillo, Texas
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 25, 2015

We enjoyed our ride on the Polar Express train. The chefs on our car were lively and friendly. We enjoyed the hot chocolate and cookie. It was impossible to hear the reading of the book due to all the talking on the train! The train itself was historic and very interesting. The website suggested arriving an hour or more early... More 

Helpful?
2 Thank Gay H

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?