I have been coming to the Christmas Place for at least 15 years and all of my trips have been great. In all the years I have never found any of the salespeople who have not gone above and beyond to help me. I feel they really understand the meaning of great customer service and I worked in an industry... more

I always stop here everytime I am in the area, about twice a year. I do make purchases of ornaments and such, I have been doing this for about 15 years. But I have always noticed thatthe cashiers and sales people do seem somewhat rude alot of the times. Either they do not enjoy their job or they are burnt... more

My 25 year old daughter and myself took a vacation to Pigeon Forge and found this place to be simply "AWESOME". When we made reservations at the Inn at Christmas Place the clerk said we get $10.00 back for spending $250.00 at the Christmas Place. At the time I thought to myself "yeah Like I'm going to spend that much... more

I never get tired of visiting this store! They always have the latest and greatest in holiday decorations which helps me keep my own decor fresh and interesting every year. I love their style and creativity and definately recommend a visit. I stop in at least once a year to see What's New! more

This place may be incredible, but only because of the incredible amount of overrated merchandise crammed into every corner. It is impossible to shop with children--I don't think they are really wanted here at all. The spaces are too confining. There is no flow to the layout and if you ask a question of the staff, they may or may... more

I LOVE this place!! We have to stop by here everytime we come down to the Smoky Mountains! The last time that we were here we actually stopped twice, had to pick up some more fudge before we went home. Their candy shoppe has some of the best fudge in the world! Not to mention the enormous amount of Christmas... more

My husband was like a kid in a candy store in here! This place is huge and gorgeous! It takes quite a while to get through and see everything! My youngest kids got tired. Some of it was so expensive I don't know who could afford it and some of it was very reasonable. There is a clearance section on... more

Recently, I was in your store and was treated like a second class citizen because I had a Service Dog. I was asked to leave many times. I was followed around in the store and harassed by management . I was treated like I had stolen something. I have never been so bad by any store in my life. Your... more

I've always loved Christmas, but though we've been to Pigeon Forge countless times, we've never found a chance to visit The Incredible Christmas Place until lst weekend. We loved it! We only had an hour to spend, but it was well worth it. It is completely stocked with anything you want or need for Christmas decoration. The staff was helpful... more