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The Spa at Pine Mountain

Pine Peak Way, Pigeon Forge, TN
865-908-0786
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65 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Lexington, Kentucky
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 7, 2014

My best friend and I had gone on a "mommy's getaway" trip and needed some much deserved relation time. We got the "Day at the Spa" package (which I paid for both of us), that included a facial, 60 minute massage, manicure, and pedicure. The facials and massages were great and relaxing, with the people doing them being very nice.... More

Was this review helpful? Yes 6
Xxx
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 6, 2014 via mobile

I can not believe how I was treated by the OWNER !!!!! Rude rude rude I will never go back and I will recommend avoiding the spa at bear cove falls I have some words I wish I could share about my experience but I will keep this professional to start she wasn't only rude to me but to her... More

Was this review helpful? Yes 5
Everett, WA
Senior Contributor
49 reviews 49 reviews
9 attraction reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed June 18, 2014

My wife needed a massage on our vacation and looking the choices I decided to take a chance and schedule an appointment for a 90 minute deep tissue. The appointment was for the Bear Cove location. My wife's experience would seem to contradict the negative reviews. When I picked her up, I asked her how it was. She said it... More

Was this review helpful? Yes 1
Knoxville, Tennessee
Senior Contributor
23 reviews 23 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 22, 2014

We took a risk on this spa after reading the negative reviews bc we got a great deal on a deluxe couples massage. We were pleasantly surprised! We visited the bear cove location. Our massages were good & the staff was friendly. The spa does have some work to do on their atmosphere. The building is a charming log cabin... More

Was this review helpful? Yes 1
Crete, Illinois
Reviewer
4 reviews 4 reviews
3 attraction reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 4, 2014

I made an appointment with this place to get 2 pedicures (for me and a guest) and prepaid by credit card. They sent me the wrong directions and I ended up in the wrong place. When I tried to call and straighten it out, they continually told me they would have to call me back. They never returned my calls... More

Was this review helpful? Yes 8
Lexington, Kentucky
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 2, 2014

I booked a 1 hour couples massage for me and my husband. Upon arrival there was nobody at the front desk just a sign saying wait in the lobby. 15 mins later someone comes out and tells us to fill out paperwork and never introduces theirself the whole time. Finally we get in our room and get comfortable and it... More

Was this review helpful? Yes 3
mt
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 1, 2014 via mobile

I booked a couple's massage for our honeymoon...MISTAKE! the building was cold on entering...our beds weren't turned on...and our therapists both had hands of ice due to the temperature inside. My therapist kept checking his phone and wiping his nose. Im serious. Only thing we could do afterwards was laugh at how horrible it was. So disappointed. Not even compensated... More

Was this review helpful? Yes 3
Memphis, Tennessee
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 19, 2014

Something has changed, stay away, we have used often in the past so we booked with confidence a couples massage FEB 17, we show up to an empty building, 25 minutes with no sign of an employee, phone rings to unattended cell phone on counter, 35 minutes after appointment employee tells us to wait she is not yet ready, they... More

Was this review helpful? Yes 4
Oak Ridge, Tennessee
Reviewer
4 reviews 4 reviews
3 attraction reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 14, 2014 via mobile

My wife and I booked the couples massage and bath abc tray add on for our combined anniversary and Valentine's gift to each other. We called approximately 1 1/2 hours before our appointment to see if we should bring a bathing suit for the tub. We were told the therapist wasn't able to make it in due to the weather... More

Was this review helpful? Yes 6
Evansville, Indiana
Contributor
20 reviews 20 reviews
13 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2013

This was a beautiful spa and very easy to find! My fiance and I went there for a couples massage, and he said it was the best massage he has ever gotten. The rooms were beautiful and the staff was very friendly. They even gave us an upgrade on our massage since we had just gotten engaged!

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