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Phillip Island Chocolate Factory

Address: 930 Phillip Island Rd, Newhaven, Phillip Island, Victoria 3925, Australia
Phone Number: 03 5956 6600
Website
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Top Rated
$207*
and up
2-Day Great Ocean Road, Mornington Peninsula and...
50%
Type: Factory tours, Sightseeing Tours
Attraction details
Type: Factory tours, Sightseeing Tours
Hours:
Sun - Sat 9:00 am - 5:00 pm
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348 reviews from our community

Visitor rating
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Date | Rating
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English first
Dublin
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 23, 2015 NEW

The tour itself was fun there was lots of games to play along the way and it was informative too however it was very short I'd say ten mins. The chocolate is over priced and the staff were so rude it's obvious they hated there jobs. The food in the cafe was good however there was a man that could... More 

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1 review
3 of 5 stars Reviewed February 23, 2015 NEW via mobile

I purchased Milk Almond, Milk Pistachio & Dark Almond chocolate. All of them were far too sweet, which means you cant really savor the choclate flavours. Also very few nuts, so few nuts that I initially thought there was a packaging error and that I purchased plain chocolate. The dark chocolate wasnt very dark at all, at only 58% I... More 

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Contributor
17 reviews 17 reviews
10 attraction reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 21, 2015 NEW

This is a great stop en route to see penguins. Good for small kids although the chocolate is pricey. The last room has chocolate self design area which is really good.

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PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting and leaving a review. Its always wonderful to read that a family of all ages has enjoyed themselves. We try to have something for everyone so that we all have a great time. While our chocolate is more expensive than mass produced supermarket brands our chocolate is hand made from the finest ingredients available. Making your... More 

Blue Mountains, Australia
Senior Contributor
24 reviews 24 reviews
17 attraction reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2015

If you like chocolate.... well, this is the place for you! You are taken through a quick but very thorough tour on how chocolate is made and this only makes you want to buy buy buy! When you buy, your taste buds will be very happy!

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PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thanks for visiting, and enjoying our tour with all the great things to see and do. We have so many varieties of beautiful hand made chocolates to choose from as you enjoyed yourself. Thank you for taking the time to leave a review and we hope to see you again soon. More 

Goochland, Virginia
Senior Reviewer
10 reviews 10 reviews
4 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

This is a great place to stop and sample some chocolate. It is rich and creamy and they have plenty to buy. They also have some very intricate displays as well.

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PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thanks for visiting us and leaving a review. Great to read that you enjoyed our exhibits games and displays, and our beautiful hand made chocolates. We hope to see you again soon. More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

Its designed to milk to the tourist crowd. The choclate making tour was a highly unpleasant experience. Full of mainland Chinese tourists who knew nothing better than to yell and shove people around. The fact that such behaviour is tolerated at this place makes it clear that they don't care about the experience and only about the $$s.

Was this review helpful? Yes 3
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

I am sorry you did not enjoy your visit. From time to time we do get very busy and while we do our best with additional staff members throughout the tour to help everybody enjoy the experience, some people can find it overwhelming. I hope you did enjoy the exhibits and displays although it was busy, we try to carter... More 

Australia
Top Contributor
76 reviews 76 reviews
45 attraction reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 13, 2015

The chocolate is delish, but very expensive. We felt that it was catering for the overseas tourists who have no idea of chocolate prices. We didn't take the tour so can't comment on that section.

Was this review helpful? Yes 1
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thanks for visiting us and enjoying our chocolates. I hope that next time you visit us that you will explore Pannys Amazing World of Chocolate and enjoy all the games and exhibits we have to offer. we hope to see you again soon More 

toowoomba
Top Contributor
99 reviews 99 reviews
26 attraction reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed February 11, 2015

We visited the chocolate factory while on a family vacation recently. They have a good variety of chocolates (although rather pricey), a café and you can tour Panny's Amazing World of Chocolate which has an admittance fee although we chose not to because of time constraints. We purchased some rocky road chocolate (our favourite treat) and found it to be... More 

Was this review helpful? Yes 1
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us at Phillip Island Chocolate Factory. Even though your visit was short I am very pleased that you enjoyed yourselves, and fond your favourite Chocolate Rocky Road. I appreciate your comments and hopefully your will visit us again and have time to explore Pannys Amazing World of Chocolate. More 

Southend-on-sea
Senior Contributor
23 reviews 23 reviews
10 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 7, 2015

We recently visited with young grandchildren, they loved it, plenty of things they could operate and plenty of free samples which they loved

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PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us at our wonderful Chocolate Factory Its alway great to read that a family has enjoyed themselves no matter what age they are. Sounds like that grandchildren had a great time, as did yourself, whether it be enjoying everything we have to offer or just to watch the children enjoy the experience. Thank you for the... More 

Benalla, Australia
2 reviews
4 of 5 stars Reviewed February 3, 2015

We visited in Jan this year 2015, our 3rd time. Kids enjoy the machine which lets you squiggle out a chocolate, watch it dry, then eat it at the other end. Some good interactive displays with lots to learn if you take the time to read the walls. Games are played to win wooden balls which you exchange for chocolate... More 

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us and taking the time to leave a review. It was great to read that your whole family enjoyed themselves exploring, playing, creating and learning at our Chocolate Factory and the children especially enjoyed creating their own chocolate masterpieces and the games where the can win chocolate. We try to have something for every age at... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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