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Phillip Island Chocolate Factory

Factory Tours, Sightseeing Tours
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Address: 930 Phillip Island Rd, Newhaven, Phillip Island, Victoria 3925, Australia
Phone Number: 03 5956 6600
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TripAdvisor Reviewer Highlights

Read all 334 reviews
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    Average
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    Terrible
Most recent review
Ok

Novelty for kids you can make own bar of selected chocolate for $2 on top of the tour fee. Some of the displays didn't work and can't say the hot chocolate was to good very milky... read more

3 of 5 starsReviewed January 27, 2015
BekBrisbane
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Brisbane
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334 Reviews from our TripAdvisor Community

Date | Rating
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English first
Brisbane
Contributor
11 reviews 11 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 27, 2015 NEW

Novelty for kids you can make own bar of selected chocolate for $2 on top of the tour fee. Some of the displays didn't work and can't say the hot chocolate was to good very milky and Luke warm

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Our Chocolate Factory is a great place for Kids of all ages, with so much to see and do. I apologise for some of the displays not working as you can understand from time to time we can have the odd problem with an exhibit. I'm sorry that you didn't enjoy your hot chocolate. I hope you will try us... More 

Melbourne, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed January 27, 2015 NEW

Great place to stop on the way out of Phillips Island. yummy samples - easy tour around the venue - little cafe is awesome.

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us and taking the time to leave a review. Always great to read when people enjoyed themselves and our yummy chocolate samples, Cafe and our Tour. We hope to see you again soon More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 26, 2015 NEW

HI. I have to say we were here in January and whilst the factory and tour are great fun with the games and all and educational too it is a shame the customer service is not so great. When we asked for the free samples that was stated on the sign it was given but in an abrupt manner as... More 

Was this review helpful? Yes 2
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for the review. Great to read that you enjoyed your tour and your experience in general. I read all reviews good or bad, I then use all information informative or not to be used constructively to improve the areas of Phillip Island Chocolates Factory. Customer Service is very important to us and like other reviews you have also... More 

Victoria, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 25, 2015 NEW

Many hours spent here with the family as it's very educational with the help of hands on games and quizzes Price is fair as you also have lots of samplers when going through the factory

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us at the Chocolate Factory. Nice to read you took your time and enjoyed all the wonderful exhibits and games we have to offer. Nice to read that you enjoyed all of your wonderful samples along the way. We hope to see you again soon More 

Warrnambool
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 25, 2015 NEW via mobile

They must catering for the international tourists here. Who else would pay $17 for 200g of chocolate! Don't get me wrong, it tastes good but it not worth that much!!

Was this review helpful? Yes 1
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Its a shame you rate your review as 1 based on the price of Chocolate. Did you experience Panny's Amazing World of Chocolate, did you win free chocolates, did you play games, look at exhibits, learn about Chocolate see the Chocolate Waterfall? Perhaps you visited our Cafe our Shop, were they good, bad, amazing? Our Chocolates are hand made from... More 

Melbourne
Top Contributor
70 reviews 70 reviews
38 attraction reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 25, 2015 NEW

We didn't do the tour of the factory as I am sure, that would have been enjoyable. as for the shop itself, the prices were pretty high. the chocolate itself was nicer that supermarket stuff but nothing great compared to Chocolates purchased overseas in similar settings. A big let down, was a sign stating, Try samples for free. When I... More 

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Its a shame you didn't decide to do the tour and experience Panny's Amazing World of Chocolate where not only is there many things to do and see, games, and history to learn but free samples along the way. You can even win free chocolates as an added bonus. Thank you for commenting on the quality of our beautiful hand... More 

Bedford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 attraction reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 24, 2015 NEW

This attraction was really enjoyed by the children, but looked as if it needed a make over - the decor was in need of refreshing. However this was not seen as a problem by the children, who learned a lot about making chocolate during their visit

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us and leaving a review. I am so glad that you and your children enjoyed yourselves exploring all the things we have to offer, playing our games and learning all about the chocolate process. We hope to see you again soon. More 

Adelaide, South Australia, Australia
Senior Reviewer
7 reviews 7 reviews
6 attraction reviews
4 of 5 stars Reviewed January 19, 2015

Was nice walking through the factory. Good for kids as they have interactive animated figures showing you how the chocolate is made. Also can watch chocolate really being made. There is a 1 ton block of chocolate that you have to try and lift if you get enough people standing on a platform. Also a lovely chocolate waterfall. The chocolate... More 

Was this review helpful? Yes
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Its alway great to read when a family has taken the time to enjoy all the wonderful things we have to offer, exhibits, games, samples. displays and more. The 1 tonne block does offer a great challenge, and the beautiful sound of chocolate waterfall possibly the best sound in the world! Thank you for visiting us and leaving a review.... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
3 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 16, 2015

The tour was really interesting as well as havin g a range of fun filled displays for children of all ages.

Was this review helpful? Yes 1
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Great to read that you found our tour interesting and fun, with our exhibits and games to play. We have something for everyone young or old big or small. Thank you for visiting and leaving us a review. We hope to see you again soon. More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

I'm not sure what all these reviewers are complaining about? I went there withe my son and we had an awesome time the self guided tour was interacrive and interesting and you got to taste chocolate in fun ways.the staff were friendly and chatty and not to mention the chocolate is delicious! Worth going to see!

Was this review helpful? Yes 1
PICF, Public Relations Manager at Phillip Island Chocolate Factory, responded to this review

Thank you for visiting us and enjoying yourself with your son, I am very please that you experienced what we had to offer and took your time to enjoy it. Thank you for your positive review, we hope to see you again soon. :-) More 

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