We initially did the day tour to the Columbia River Gorge and Mt. Hood. We got picked up from our hotel right on time (also they were very good about sending reminder e-mails, in advance, regarding the reservation details and procedures), and their tour vehicle was new/clean and spacious. During our entire trip, our tour guy, Shahn (correct spelling), was giving us very good information on the areas we were seeing, both leading up to our locations in the vehicle, and when we got to the spots. We had ample time to explore, and Shahn was very down to earth, informative, and answered all questions. I could tell that he knew the terrain and locations quite well, and he has extensive knowledge of the areas we toured, as well as regarding Portland and Oregon as a whole. What put things about the tour from very good to excellent and beyond expectations was that when I discussed with Shahn our desire to see the Oregon coast the next day, he put the wheels in motion to make it happen, even though we did not have a reservation in advance, and he took us on a tremendous tour of the coast the following day. I can't say enough how great he and his company was. He was great with our kids, and as a parent that meant the most to me. Bottom line- you cannot go wrong with this company! Anyone that knows me will say that I am a pretty picky and particular customer, and I honesty saw the motto "can do, will do" in action with Shahn and his company.