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Spa at The Walton Hotel

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Address: Wellesbourne, Walton CV35 9HU, England
Phone Number: +44 1789 84244
Website

TripAdvisor Reviewer Highlights

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    Excellent
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    Very good
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Back Massage

If you book a treatment make sure the Spa Reception show you where to go upstairs for your treatment

3 of 5 starsReviewed May 27, 2015
Craig D
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57 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Lincoln, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 28, 2015 NEW via mobile

Last minute spa day booked for a visit on Saturday 27th June. Arrived at Walton hall and were immediately impressed with the grounds. Unfortunately our day turned sour quite quickly. No reservation for us and were told we couldn't have any treatments but could use the facilities. Couldn't really use the pool area as all loungers reserved with towels but... More 

Was this review helpful? Yes
Leicester, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015 NEW

Just returned from a fantastic trip to Walton Hall hotel 4 of us all ladies made the most of your Sunday night special spa break can not tell you how much we enjoyed our stay, beautiful location and stunning grounds, food was gorgeous and special mention to my beauty therapist Stacey who gave me the best massage I've had in... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear JPP40, We are delighted to hear you rated your spa day 5* and decided to share your experience with the TripAdvisor community. We are thrilled to hear the team were able to exceed your expectations and delivered a high standard of customer service throughout. We look forward to welcoming you once again in the near future. Kindest regards, Graeme... More 

1 review
1 of 5 stars Reviewed June 10, 2015

The worst spa I have ever been to, which is a shame, as the Walton Hall and the grounds are beautiful. My friend and I booked a spa day with two treatments. The staff were disorganised and disinterested, the whole check in process was chaotic, the changing rooms are very basic and dirty, the whole experience wasn't at all relaxing... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Laura A, Thank you for the review and for highlighting a few issues with the leisure facilities; your feedback has been raised with the Leisure & Beauty Manager and the appropriate action has been taken. Once again, thank you for the feedback and I do hope to welcome you back again in the near future. Kind regards Graeme Nesbitt... More 

Birmingham, United Kingdom
Level Contributor
20 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 1, 2015

Relaxing room - not so relaxing, wasn't ideal peace and quiet as there were periods of noise, banging and a Staff member wasn't respectful of the peace and tranquillity of the setting either. Treatment - pedicure and a head massage which was only the front/top of my head. Total amount of my 1 hour time was in fact 40 mins... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Chlobowpink, Thank you for your review. I was disappointed to read your review and I do hope you will accept my sincere apologies that your expectations were not met. I do wish that you had got in contact with me at the time so that we could have addressed the matter. Should you wish to discuss your spa experience... More 

Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

If you book a treatment make sure the Spa Reception show you where to go upstairs for your treatment

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Craig D, Thank you for your suggestion, the relevant personnel have been instructed to show spa clients where the treatment rooms are in the hotel. I do look forward to welcoming you back soon. Kindest regards, Graeme Nesbitt General Manager More 

Coventry, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2015

Set in beautiful grounds this was a lovely location for a spa day. The leisure centre itself comprises of a small pool, steam room and sauna - all were very clean. The spa facilities included a relaxation room and treat room rooms. I had a head massage and sugar scrub both of which were great. This was followed with afternoon... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Sally N, Thank you for taking the time to share your experience with us regarding your spa visit here at the Walton Hall Hotel. It is great to read that you were impressed with all aspects of your visit from our leisure facilities and your treatments to our stunning location. We hope to welcome you back soon Kind regards... More 

Level Contributor
20 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 2, 2015

The hotel and grounds are spectacular but unfortunately the spa lets it down. I had the same experience that I see other reviewers have commented on, in that the treatments were great, the facial in particular, but didn't last for the full hour as booked for. The pool is very shallow and full of children so if you're a serious... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Deborah K, I am pleased to read that you enjoyed certain aspects of your visit; such as the team, your treatments and food. But, it is disappointing to read that other areas were not of our usual high standard and these have now been addressed and actioned as a matter of urgency. I do hope that you will consider... More 

Worcester, United Kingdom
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 1, 2015

Had booked a half day spa with treatments and lunch with my husband. We were really looking forward to a nice relaxing time with some pampering. We were really disappointed. Many of the staff were distinctly unhelpful and seemed disinterested. The spa was basic to say the least. The pool was really cold and the changing rooms were unclean and... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Jenny P, Thank you for the review and it is disappointing to read that your visit was not of our usual high standard. We have many guests who return time and time again to experience the wonderful facilities, but I have raised your concerns with the Leisure Manager and the appropriate action and training has been implemented. I do... More 

Birmingham, United Kingdom
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 22, 2015

Had a spa day with a group of friends with an afternoon tea. There were good and bad points. The welcome did not exactly fill us with confidence; although my friend had phoned a couple of times to discuss the timing of treatments for the 6 of us and time we would like the afternoon tea, the previously made arrangements... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Dinkytandy, Thank you for your review and I am disappointed to read that certain aspects of your stay were not of our usual high standard and for this, I apologise. We have many guests who return time-after-time to enjoy the facilities and it saddens me to read that you will not be. Kind regards Hugh Boyd Walton Hall &... More 

Coventry, United Kingdom
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 13, 2015

We visited on Saturday the 11th of April , after booking on line , probably one of the worst Spa days I've ever experienced . On arrival at the Spa the staff were disorganised and disinterested , the whole check in process was chaotic . My partners treatments where 40 mins later than scheduled , the treatment rooms are dirty... More 

Was this review helpful? Yes 3
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Gordon G, I am disappointed to read that you did not enjoy your spa day at The Walton Hotel. The issues in your review have been raised with the relevant departments and will be resolved and I do hope to welcome you back again soon Kind regards, Ron Terry Walton Hall & Hotel Manager More 

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Additional Information about Spa at The Walton Hotel

Address: Address: Wellesbourne, Walton CV35 9HU, England
Phone Number: +44 1789 84244
Location: Europe  >  United Kingdom (UK)  >  England  >  Warwickshire  >  Walton

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