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Spa at The Walton Hotel

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Address: Wellesbourne, Walton CV35 9HU, England
Phone Number: +44 1789 84244
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TripAdvisor Reviewer Highlights

Read all 63 reviews
Visitor rating
  • 21
    Excellent
  • 7
    Very good
  • 9
    Average
  • 14
    Poor
  • 12
    Terrible
Bit disappointing

Arrived Friday 7th , no one at the reception desk to find no one there , waited 10-15 mins the queue was building up by then and we were approached by a gentleman asking if we had... read more

3 of 5 starsReviewed August 9, 2015
Caroline B
,
Birmingham, United Kingdom
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63 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
england
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 21, 2015 via mobile

Very peaceful hotel lovely gardens and walks, well of the main road.had a meal in the restaurant on the first night of our visit very pleasant lovely staff available but not in you face, keep up the good work.

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear chucklebuties, I am delighted that you had a great stay here in particular your delicious evening meal. Your compliments will be passed onto the chef and his team, they will be as pleased as I am. Thank you for leaving us a lovely review. We hope to welcome you back soon. Kind regards James Lake General Manager More 

Birmingham, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 9, 2015

Arrived Friday 7th , no one at the reception desk to find no one there , waited 10-15 mins the queue was building up by then and we were approached by a gentleman asking if we had been seen to replying no, eventually receptionist arrived explaining she was trying to fix the coffee machine , was given out towels &... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Caroline B, I am sorry to read that aspects of the service you received on your spa day let the experience down. Your feedback has been discussed with the leisure and beauty manager in order to ensure that further training is given to the team members in question. Please accept my sincere apologies for any disappointment caused. I am... More 

Hinckley, United Kingdom
Level Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 1, 2015

Arrived for a birthday spa day first experience for my sister on 31 July 2015 after two previous visits in the last year which were lovely and were rated as excellent. I was hounded by a lady reservations unprofessional person who thought she may find it the ideal time to address an unpaid account from April 2015 booked in Feb... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Wendy D, Thank you for your recent review of Walton Hall and Hotel. As you are aware we are in the process of trying to speaking to you regarding your outstanding account which is several weeks overdue, in order that we can bring this to a swift conclusion for all parties. It is a shame that your overdue account... More 

England
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 13, 2015

Karen and Rachel in the Spa were fab. Great facial and very friendly and welcoming. Plan a return visit.

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear JulyTwo, Thank you for leaving us such kind comments, the girls are delighted that you enjoyed your treatments as am I. We look forward to your return. Kind regards Graeme Nesbitt General Manager More 

Level Contributor
30 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 2, 2015

Found this package on amazon local for two people with two treatments each, an afternoon tea for 2, a glass of prosecco each & full use of facilities with slippers & robes for just £89. For less than £40pp I could not complain about the value. To start booking the spa day was a bit of a pain it took... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Joannechamberlain, I am pleased that you enjoyed your afternoon with us and thank you for the review. I do hope that you will return again for another relaxing visit. Kind regards Graeme Nesbitt General Manager More 

Warwick, England, United Kingdom
Level Contributor
163 reviews
54 attraction reviews
common_n_attraction_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed June 30, 2015

My wife and her friend visited the Spa as part on an Amazon package deal. They found the beauty and beauticians very good, but that is where the good news stops. When they asked for some extra sun loungers to be put outside to enjoy the sun on the hottest day of the year they were told there was only... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Jan K, Thank you for the review. I am pleased that your wife and her friend enjoyed their treatments, but also disappointed that they did not enjoy the rest of their stay with us. It is very concerning that the Duty Manager with whom your wife spoke with during her visit did not appear to take their complaint seriously... More 

Lincoln, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 28, 2015 via mobile

Last minute spa day booked for a visit on Saturday 27th June. Arrived at Walton hall and were immediately impressed with the grounds. Unfortunately our day turned sour quite quickly. No reservation for us and were told we couldn't have any treatments but could use the facilities. Couldn't really use the pool area as all loungers reserved with towels but... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear shelleyLC, We appreciate your comments of your recent day trip to the Walton Spa. I do apologise for the mix up regarding your treatment bookings and do hope we can welcome you back for a relaxing spa day with us. Kindest regards, Graeme Nesbitt General Manager More 

Leicester, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

Just returned from a fantastic trip to Walton Hall hotel 4 of us all ladies made the most of your Sunday night special spa break can not tell you how much we enjoyed our stay, beautiful location and stunning grounds, food was gorgeous and special mention to my beauty therapist Stacey who gave me the best massage I've had in... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear JPP40, We are delighted to hear you rated your spa day 5* and decided to share your experience with the TripAdvisor community. We are thrilled to hear the team were able to exceed your expectations and delivered a high standard of customer service throughout. We look forward to welcoming you once again in the near future. Kindest regards, Graeme... More 

1 review
1 of 5 stars Reviewed June 10, 2015

The worst spa I have ever been to, which is a shame, as the Walton Hall and the grounds are beautiful. My friend and I booked a spa day with two treatments. The staff were disorganised and disinterested, the whole check in process was chaotic, the changing rooms are very basic and dirty, the whole experience wasn't at all relaxing... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Laura A, Thank you for the review and for highlighting a few issues with the leisure facilities; your feedback has been raised with the Leisure & Beauty Manager and the appropriate action has been taken. Once again, thank you for the feedback and I do hope to welcome you back again in the near future. Kind regards Graeme Nesbitt... More 

Birmingham, United Kingdom
Level Contributor
20 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 1, 2015

Relaxing room - not so relaxing, wasn't ideal peace and quiet as there were periods of noise, banging and a Staff member wasn't respectful of the peace and tranquillity of the setting either. Treatment - pedicure and a head massage which was only the front/top of my head. Total amount of my 1 hour time was in fact 40 mins... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Chlobowpink, Thank you for your review. I was disappointed to read your review and I do hope you will accept my sincere apologies that your expectations were not met. I do wish that you had got in contact with me at the time so that we could have addressed the matter. Should you wish to discuss your spa experience... More 

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