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Spa at The Walton Hotel

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Address: Wellesbourne, Walton CV35 9HU, England
Phone Number: +44 1789 84244
Website

TripAdvisor Reviewer Highlights

Read all 60 reviews
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  • 21
    Excellent
  • 6
    Very good
  • 8
    Average
  • 14
    Poor
  • 11
    Terrible
Spa & Afternoon Tea Package Deal

Found this package on amazon local for two people with two treatments each, an afternoon tea for 2, a glass of prosecco each & full use of facilities with slippers & robes for... read more

3 of 5 starsReviewed July 2, 2015
Joannechamberlain
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60 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
England
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 13, 2015

Karen and Rachel in the Spa were fab. Great facial and very friendly and welcoming. Plan a return visit.

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear JulyTwo, Thank you for leaving us such kind comments, the girls are delighted that you enjoyed your treatments as am I. We look forward to your return. Kind regards Graeme Nesbitt General Manager More 

Level Contributor
27 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 2, 2015

Found this package on amazon local for two people with two treatments each, an afternoon tea for 2, a glass of prosecco each & full use of facilities with slippers & robes for just £89. For less than £40pp I could not complain about the value. To start booking the spa day was a bit of a pain it took... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Joannechamberlain, I am pleased that you enjoyed your afternoon with us and thank you for the review. I do hope that you will return again for another relaxing visit. Kind regards Graeme Nesbitt General Manager More 

Warwick, England, United Kingdom
Level Contributor
160 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 100 helpful votes
1 of 5 stars Reviewed June 30, 2015

My wife and her friend visited the Spa as part on an Amazon package deal. They found the beauty and beauticians very good, but that is where the good news stops. When they asked for some extra sun loungers to be put outside to enjoy the sun on the hottest day of the year they were told there was only... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Jan K, Thank you for the review. I am pleased that your wife and her friend enjoyed their treatments, but also disappointed that they did not enjoy the rest of their stay with us. It is very concerning that the Duty Manager with whom your wife spoke with during her visit did not appear to take their complaint seriously... More 

Lincoln, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 28, 2015 via mobile

Last minute spa day booked for a visit on Saturday 27th June. Arrived at Walton hall and were immediately impressed with the grounds. Unfortunately our day turned sour quite quickly. No reservation for us and were told we couldn't have any treatments but could use the facilities. Couldn't really use the pool area as all loungers reserved with towels but... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear shelleyLC, We appreciate your comments of your recent day trip to the Walton Spa. I do apologise for the mix up regarding your treatment bookings and do hope we can welcome you back for a relaxing spa day with us. Kindest regards, Graeme Nesbitt General Manager More 

Leicester, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2015

Just returned from a fantastic trip to Walton Hall hotel 4 of us all ladies made the most of your Sunday night special spa break can not tell you how much we enjoyed our stay, beautiful location and stunning grounds, food was gorgeous and special mention to my beauty therapist Stacey who gave me the best massage I've had in... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear JPP40, We are delighted to hear you rated your spa day 5* and decided to share your experience with the TripAdvisor community. We are thrilled to hear the team were able to exceed your expectations and delivered a high standard of customer service throughout. We look forward to welcoming you once again in the near future. Kindest regards, Graeme... More 

1 review
1 of 5 stars Reviewed June 10, 2015

The worst spa I have ever been to, which is a shame, as the Walton Hall and the grounds are beautiful. My friend and I booked a spa day with two treatments. The staff were disorganised and disinterested, the whole check in process was chaotic, the changing rooms are very basic and dirty, the whole experience wasn't at all relaxing... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Laura A, Thank you for the review and for highlighting a few issues with the leisure facilities; your feedback has been raised with the Leisure & Beauty Manager and the appropriate action has been taken. Once again, thank you for the feedback and I do hope to welcome you back again in the near future. Kind regards Graeme Nesbitt... More 

Birmingham, United Kingdom
Level Contributor
20 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed June 1, 2015

Relaxing room - not so relaxing, wasn't ideal peace and quiet as there were periods of noise, banging and a Staff member wasn't respectful of the peace and tranquillity of the setting either. Treatment - pedicure and a head massage which was only the front/top of my head. Total amount of my 1 hour time was in fact 40 mins... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Chlobowpink, Thank you for your review. I was disappointed to read your review and I do hope you will accept my sincere apologies that your expectations were not met. I do wish that you had got in contact with me at the time so that we could have addressed the matter. Should you wish to discuss your spa experience... More 

Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

If you book a treatment make sure the Spa Reception show you where to go upstairs for your treatment

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Craig D, Thank you for your suggestion, the relevant personnel have been instructed to show spa clients where the treatment rooms are in the hotel. I do look forward to welcoming you back soon. Kindest regards, Graeme Nesbitt General Manager More 

Coventry, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 19, 2015

Set in beautiful grounds this was a lovely location for a spa day. The leisure centre itself comprises of a small pool, steam room and sauna - all were very clean. The spa facilities included a relaxation room and treat room rooms. I had a head massage and sugar scrub both of which were great. This was followed with afternoon... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Sally N, Thank you for taking the time to share your experience with us regarding your spa visit here at the Walton Hall Hotel. It is great to read that you were impressed with all aspects of your visit from our leisure facilities and your treatments to our stunning location. We hope to welcome you back soon Kind regards... More 

Level Contributor
20 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 2, 2015

The hotel and grounds are spectacular but unfortunately the spa lets it down. I had the same experience that I see other reviewers have commented on, in that the treatments were great, the facial in particular, but didn't last for the full hour as booked for. The pool is very shallow and full of children so if you're a serious... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Spa at The Walton Hotel, responded to this review

Dear Deborah K, I am pleased to read that you enjoyed certain aspects of your visit; such as the team, your treatments and food. But, it is disappointing to read that other areas were not of our usual high standard and these have now been addressed and actioned as a matter of urgency. I do hope that you will consider... More 

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Additional Information about Spa at The Walton Hotel

Address: Wellesbourne, Walton CV35 9HU, England
Phone Number: +44 1789 84244
Location: Europe  >  United Kingdom (UK)  >  England  >  Warwickshire  >  Walton

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