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Fort Rapids Indoor Water Park

4560 Hilton Corporate Drive, Columbus, OH 43232
614-868-1380
Website
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Ranked #70 of 76 Attractions in Columbus
Type: Water Parks
Useful Information: Activities for older children, Activities for young children
Most recent review
- Aug 8, 2014
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12 reviews from our community

Visitor rating
    3
    2
    1
    1
    5
Date | Rating
  • English first
  • Any
English first
Columbus, Ohio
1 review
5 of 5 stars Reviewed August 8, 2014

I took my family there over the weekend as a last minute vacation before school started. We had a blast!! The Front Desk was very helpful and so nice! We were able to check into our room a little early, which was nice. We stayed in one of the villa rooms, Very Nice!! The kids had a so much fun... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

We had a wonderful time at Fort Rapids. The kids loved the water park and our room was clean and well done. We will return, especially in the colder months to come.

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words. I'm glad to hear that you and your family had such a pleasant time with us, and we truly look forward to hosting you in the near future! Warm Regards, Skyler Young Revenue & Guest Relations Manager 614-868-1380 Ext. 6013 More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

We had stayed at Fort Rapids in the past, although it has been at least 5 years, if not more. With the unpredictable summer weather in Ohio we thought it would be a perfect time to gather our family, including nieces, nephews and grandparents for a weekend in an indoor water park, where weather wouldn't be an issue. Everything was... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your kind words about our facility! We are so glad to hear that you had such a great time with us. Fort Rapids Resort strives to hire only the friendliest staff that can provide great customer service every time. I am so glad that you were able... More

London, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 3, 2014 via mobile

Customer service is horrible. I cannot believe they have one person who works the cafe. You wait 20-30 minutes in line and finally after they take your order you are told to wait another 20- 30 minutes because the same employees who takes the order has to prepare and serve the order. Utterly ridiculous!!!!! The water area that is designed... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the opportunity to review your recent stay with us. I apologize that you experienced a wait in our Café. Occasionally, due to business volume, there will be a slight wait time, especially with all of the great upgrades Fort Rapids has undergone! We appreciate your understanding, and I truly hope that you will... More

Loveland, Ohio
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 27, 2014

19 extended family members chose to meet at this resort for a mini family reunion. We arrived Saturday July 26, 2014. We all had limited time to spend at the resort, just 1 night and 2 half days. My grandaughter's10th Birthday was the day we arrived and my daughter's Birthday was the next day. The water park area was ok... More

Was this review helpful? Yes 6
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 13, 2014

We thought we would bring our family to have some fun. We upgraded to the villa suite, when we opened the door it was hot, the temp was 90. I turned on the air we went to dinner, came back 2 hours later still hot 90 degrees. We called front desk they said they would send maintance, hour later nothing... More

Was this review helpful? Yes 4
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the opportunity to review our property. We apologize that the temperature was so high in your room. I have personally checked into this case, and am glad that you and I were able to connect via email and get this situation resolved. Per your email, I am glad that you and your family... More

Wapakoneta, Ohio
2 reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed July 6, 2014

This place is a complete joke! I wouldn’t even waste five minutes to drive to this s**t hole. This is the ABSOLUTE worst place I have ever “attempted” to stay. We decided to take a small trip for my son to have a water park experience. We traveled 2 hours to get to the hotel after looking at pictures on... More

Was this review helpful? Yes 8
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, It appears as if you have already been in communication with me via email, and I have offered to rectify this situation for you and your family in lieu of your experience, therefore a Manager has given you a response to your concerns. Given that we host hundreds of guests daily, there will be people in the... More

Greenville, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2014

We had a GREAT time! The rooms were clean and the waterpark was well maintained. The life guards were serious about what they are doing! I found there to be a ton of staff and all of the young staff had mature supervisors close at hand. Our room was a perfect size with lots of space. There was a refrigerator,... More

Was this review helpful? Yes 1
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for the taking the review your recent stay with us. I am sincerely glad that you enjoyed your stay with us. Fort Rapids Indoor Waterpark strives to provide a clean, family-friendly atmosphere to all of our guests. With your review your are also able to enter into our tripadvisor raffle. Please be sure... More

Fairborn
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed June 30, 2014

Me and my husband, six year old and 9 month old stayed at this location from Saturday June 28th until Monday when we checked out . First let me say that this location and hotel has TONS of potential! But seems to be run by teenage kids who truly don't understand being professional or hospitable. I had been in customer... More

Was this review helpful? Yes 9
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I truly apologize that our service was not up to the standards that we strive for. I would love the opportunity to discuss your stay more in depth, and offer a remedy for the situation that would improve your image of us. Please feel... More

Pittsburgh, Pennsylvania
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

I bought a Groupon to stay at Fort Rapids Water Park with my children. After reading the reviews, I felt like I had made a mistake. It seems that most people are going there with false expectations. Here are some of the naysayer's complaints and my responses to them: Naysayer Complaint: The Hotel is Falling Apart and Dirty My Response:... More

Was this review helpful? Yes 4
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Timothy W, Thank you for taking the time to review your recent visit with us. I am so glad to hear that you were able to appreciate all of the aspects of our Resort that make it great! Our staff and management team are dedicated to making sure that every guests experience is as great as yours. I truly... More

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