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Fort Rapids Indoor Water Park

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Address: 4560 Hilton Corporate Drive, Columbus, OH 43232
Phone Number: 614-868-1380
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TripAdvisor Reviewer Highlights

Read all 64 reviews
Visitor rating
  • 15
    Excellent
  • 5
    Very good
  • 4
    Average
  • 6
    Poor
  • 34
    Terrible
Disappointed but expected

We booked a trip months ago for a few weeks ago. Less than four days before we arrived they called to say the waterpark was closed the days we had booked to stay in the hotel. I... read more

3 of 5 starsReviewed September 6, 2015
DieselG
,
Lowber, PA
via mobile
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64 Reviews from our TripAdvisor Community

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New Philadelphia, Ohio
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2015

We had a great time at Fort Rapid. We took my handicap mother and the staff was so great, they didn't have a handicap room so we got upgraded to a Villa which was awesome. Everything was handicap and had rails and shower for handicap. Food was pricey suggest packing a cooler. It was a very pleasant get a way... More 

Helpful?
1 Thank Lisa D
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback. It is great to hear that we were able to accommodate you in one of our Villa Suites! With Winter right around the corner, we truly hope to see you back for some indoor fun! Warm Regards, Skyler Young... More 

Lancaster, Ohio, United States
Level Contributor
27 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed October 1, 2015

There are much better ways to spend your money than going to this tired establishment. My work sponsored a training here in 2010. It was an unorganized nightmare from start to finish, and much of it had to do with poor service. Barely any lifeguards were on duty to watch the kids in the watermark, the rooms offered to us... More 

Helpful?
1 Thank Beckie1983
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for your feedback. Fort Rapids has undergone an ownership change as well as additions and renovations since your last visit with us many years ago. I can assure you that things are much different than your experience. We encourage you to come see the difference for yourself! Warm Regards, Skyler Young Guest Relations 614-868-1380 More 

Lowber, PA
Level Contributor
23 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 6, 2015 via mobile

We booked a trip months ago for a few weeks ago. Less than four days before we arrived they called to say the waterpark was closed the days we had booked to stay in the hotel. I had already taken off work and couldn't reschedule the days. So it cost me two vacation days. We rescheduled for the only weekend... More 

Helpful?
2 Thank DieselG
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit with us. We truly appreciate your feedback. I would truly like the opportunity to speak with you directly to try to salvage your opinion of us. Please feel free to call me directly at the number listed below. We'll talk to you soon! Warm Regards, Skyler... More 

Youngstown, Ohio
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2015

One nights stay in the hotel. room was average, waterpark was so relaxing. We got airline delayed but had much fun in the Fort rapids. Waterpark was nice and breakfast was tasty.

Helpful?
Thank Milton L
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent visit with us. It is unfortunate that your flight delayed, yet we're so glad you were able to stay with us! If your travels ever bring you back to Columbus, we truly hope that we will be your destination of choice! Warm Regards, Skyler Young Guest... More 

Columbus, Ohio
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2015

My 7 years old son very enjoy waterpark. We had splash. Lifeguard was very responsibly. they look like highly-trained. we were impressed by 1000 gallon bucket water falling down. We will come back in the winter.

Helpful?
Thank lily q
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent visit with us. It is great to hear that your son had such a great time in the Waterpark, and we hope you did too! With Winter setting in, we truly hope to see you again for some Winter Fun! Warm Regards, Skyler Young Guest Relations... More 

East Lansing, Michigan
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 14, 2015 via mobile

Our family visited Fort Rapids every year. Water parks are great. Kids all had fun in there and enjoyed the western style decoration. We had some issues in the room but got helped pretty soon. Nothing major. Look forward to coming back next year!

Helpful?
Thank Diana1112
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your recent stay with us. It is wonderful to hear that your children had such a great time at our facility. We'll plan to see you next year! Warm Regards, Skyler Young Guest Relations 614-868-1380 More 

Ohio
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 7, 2015 via mobile

First room had two ROACHES and visible black mold on the wall. The second room had one Roach. I would not recommend anyone stay there. The front office manager is extremely rude and by the way they do not give refunds. So save your money and stay somewhere else.

Helpful?
2 Thank ohiop32
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guests, Thank you for taking the time to review your recent stay with us. It is unfortunate to hear of the troubles you experienced during your stay. Roaches are a problem that all hotels, regardless of size or brand, experience at some point in their operations. Fort Rapids takes this issue very seriously. These pests are brought in... More 

New Castle, United States
Level Contributor
79 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 31, 2015

My best advice would be go on a weekday. I went early on a Wednesday and had a wonderful time with my granddaughter. Staff/lifeguards were very attentive and helpful. The facility was clean. The locker/restrooms were clean and plentiful. The arcade was fun and reasonably priced. Then we finished the day with lunch at the grill located in the building.... More 

Helpful?
Thank Barbara K
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guests, Thank you for your kind words regarding your recent stay with us! It is wonderful to hear that you and your granddaughter had such a great time. We truly hope to see you back in the colder months to come. Warm Regards, Skyler Young Guest Relations Manager 614-868-1380 More 

Cleveland, Ohio, United States
Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 31, 2015 via mobile

We have just arrived but from what I can tell I'm not happy. The front desk gentleman was extremely rude. We could not access there Wi-Fi and when we asked he told me what it was. We tried and tried and nothing. He got angry and hung up on me. Went down to the desk and they were like it... More 

Helpful?
1 Thank Jennifer M
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for reviewing your recent visit with us. We truly appreciate your feedback. It is unfortunate to hear that you experienced issues with our complimentary wi-fi service. Occasionally, our servers can become overloaded with guests trying to log in, which may have been a reason that you were unable to connect. I apologize for any inconvenience.... More 

Saint Louis, Missouri
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 27, 2015

Stayed there the 24th -25th. The room had an awful odor but fine, whatever. The bathroom was just creepy and made you want to do anything but get naked. It was dingy and the stopper was not in its proper place exposing the rusty stopper elements. But I was there for a family reunion and was focused on spending time... More 

Helpful?
2 Thank NSaw
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for your feedback on your recent hotel stay. I apologize for any billing errors that occurred during your stay with us. We do our utmost to ensure that every guest is billed and charged properly, and we take this matter very seriously. If this issue has still not been worked out, please feel free to... More 

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?