This could possibly be the worst hotel for customer service I have ever stayed at. The water park was fun and nice, but the hotel was dirty and no one there seemed to care. We did not get our towels until 9:00 at night and the sheets were dirty when we got there. I recommend that you go to the... more

We visited this past Easter weekend. Although the kids enjoyed the waterpark, we would not return. It was dirty throughout - there were never any clean towels available in the pool area, the snack shop staff was rude and the shower in our room was broken. The dinner that came with our package consisted of a buffet with hot dogs... more

Stayed at the Fort Rapids from March 23 to March 26. Check-in took less than 5 minutes and we never waited longer than two minutes for an elevator. The hallways and rooms were clean. Everything in room 301 functioned properly, including the free wi-fi. Had originally booked for two nights but the family was having such an enjoyable stay I... more

The rate was great, availability and resevervation set up was friendly. Check in was smooth and upbeat. Very positive energy. We stayed in a tower room with 2 queen beds and the room was of exeptional size, frig/micro/ closet storage and the bathroom was also generously sized. The park is pristine, and the staff is full of smiles and goes... more

My family and I spent three days, two nights at this hotel water park on valentines day weekend. I want to start off by listing the positives: AWESOME slides, clean water, towels in waterpark given out, confy beds, awesome first aid room (Thank you to the staff member that helped my son with his scraped knee!!!), microwave and fridge in... more

The water park itself was o.k., I personally think that they tried to fit too much in the space they had. There is one set of stairs to go up to all the big water slides and most are waiting for one particular slide and if you want to go down a different one you have to wait in a... more

my wife daughter grandson and myself stayed there i was reading the reviews and found them to be amuseing to think that people complain about there being to many people there come on people it is a water park there are suppose to be alot of people i can not think of one place we have been to that does... more

It Took me almost a year to be able to talk about my trip to fort rapids without getting upset. it was the worse 3 days i have ever spent anywhere. please dont pay by credit card 100% of the time you will be over charged. the 1st night we got a knock at the door from security that the... more

I took my family to Fort Rapids Indoor Water Park for a Lia Sophia Jewelry Rally. I enjoyed the rally but the rest of our stay could use some improvements. We stayed in the Hotel part, use to be Holiday Inn. The decor was good, kids liked it. The room was either too cold or too hot, no hot water... more