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Fort Rapids Indoor Water Park

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Address: 4560 Hilton Corporate Drive, Columbus, OH 43232
Phone Number: 614-868-1380
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TripAdvisor Reviewer Highlights

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  • 12
    Excellent
  • 5
    Very good
  • 3
    Average
  • 5
    Poor
  • 32
    Terrible
Second Time...and Never Again!

The only reason I gave this a 2 and not a 1 is because our kids did have a good time. We were going to go to Zoombezi Bay over by the zoo but because of rain we went here instead... read more

2 of 5 starsReviewed June 29, 2015
KearnsFamily07
,
Waterford
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57 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
Saint Louis, Missouri
1 review
1 of 5 stars Reviewed July 27, 2015 NEW

Stayed there the 24th -25th. The room had an awful odor but fine, whatever. The bathroom was just creepy and made you want to do anything but get naked. It was dingy and the stopper was not in its proper place exposing the rusty stopper elements. But I was there for a family reunion and was focused on spending time... More 

Was this review helpful? Yes
Ocala, Florida
Level Contributor
43 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 22, 2015 NEW

We went there for a weekend and only stayed one night. Had to have our room changed twice due to the room not being cleaned properly. The water park is GREAT and the only god thing about this place. Rude staff and the restaurant if it is open is over priced. It is not located in a good area of... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit with us! We take your happiness with our facility very seriously, and our Housekeeping staff strives to provide the cleanest rooms possible. We apologize that we seemed to have missed the mark during your stay. We truly hope that you and your family will stay with... More 

Level Contributor
40 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed July 10, 2015

I bought passes through my job for my family for Christmas and we finally decided to use them last week. My brother wanted to go with us so I bought a discount ticket for him through Groupon and was charged a fee they called "Tax" to use it. I have used Groupons many times at various other establishments and never... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent visit with Fort Rapids. Each business that works with Groupon has policies that are specific to the deal. Our contract with Groupon requires us to collect tax at the time of use. As you mentioned, our Waterpark Hours are 10am-9pm. Our guests that utilize a 1 day... More 

Wilmot, Ohio
Level Contributor
32 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 9, 2015

Overall for those with younger children: max I would say 13 or 14, this is a good place to go & have fun. At 49" your child or at least ours was able to ride all slides which was nice for a change. This is not a big indoor waterpark but for young kids it is big enough to have... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent visit with us. It is great to hear that your children enjoyed their time with us. Our activities are completely free to our guests and are all family friendly. Next time you visit, I strongly recommend visiting our Koo Seafood Buffett & Grill as we have... More 

Ohio
1 review
5 of 5 stars Reviewed July 6, 2015

We are a family of four, and our youngest is 4, oldest 7. They were so busy having fun at the water park we had to convince them to try the arcade. Then there was face painting and good edited club music for our children to dance to. I also loved how the bar played good music as if I... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent stay with us. I am so happy to hear that both adults and children alike enjoyed their stay. Our activities are featured daily and vary by week. When you visit us again make sure the kids get the chance to enjoy cookies and milk with our... More 

New Milton, West Virginia
5 of 5 stars Reviewed June 30, 2015

we loved it. they did forget to give me some of the things they we paid for when we reserved but I thought it was very nice. We thought about going again next year. There was one guy that was in the the water park food court I think he should be let go cause he was very slow, rude... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for your kind words regarding your recent visit with us. I will pass along your information regarding our concession stand employee to investigate the situation. We truly look forward to hosting your family again next year! Warm Regards, Skyler Young Guest Relations Manager 614-868-1380 More 

Waterford
Level Contributor
88 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed June 29, 2015

The only reason I gave this a 2 and not a 1 is because our kids did have a good time. We were going to go to Zoombezi Bay over by the zoo but because of rain we went here instead just for the water park no hotel stay. Bad mistake. I had been here about 8 years ago and... More 

Was this review helpful? Yes
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review your recent stay with us. It is truly unfortunate to hear of the harships that you experienced. Our Lifeguards are trained to scan their sectors in order to make sure very angle of the Waterpark is in their view. With the high business volume in the Summer... More 

1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 20, 2015 via mobile

We checked into the room and found it hadn't been clean.. The last persons mess was still there. Not pleased at all. The next room is dirty still, floors are gross and way too small for the price paid. Never coming back!!

Was this review helpful? Yes 3
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We pride ourselves in providing a clean and family friendly environment. We apologize that we fell short in this case. We would be grateful for the opportunity to host your family again in the hopes that we may redeem your opinion of us. Please... More 

1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 7, 2015 via mobile

This is the worst place I've ever stayed. The employees were rude and refused to let us check in early without paying a $34.95 early check-in fee even though they allowed three other members with our group to check in early without a fee. I explained I had to be at the ball field for an event at the time... More 

Was this review helpful? Yes 5
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the opportunity to review your recent experience with us. Our standard check in time is at 4pm. We maintain this policy to allow our Housekeeping staff to adequately clean every room for our guest's satisfaction. Fort Rapids makes every effort to provide high quality service and accommodation to every guest. We apologize that... More 

Youngstown, Ohio
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 10, 2015 via mobile

This place is DISGUSTING! The rooms smelled like drugs had been used previous to our arrival. We received a new room, which basically was falling apart ): People were doing very inappropriate things in the hot tubs, pools, pretty much every where. I HIGHLY do NOT recommend going here! You'd be better off going to a Holiday Inn!!!! 👎🏻

Was this review helpful? Yes 3
FortRapids, Guest Relations Manager at Fort Rapids Indoor Water Park, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback. Your satisfaction is critical to us, and we apologize that we fell short. Our accommodations are currently undergoing renovation, and we apologize that they are not yet up to par. I truly hope that you will choose to visit... More 

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Additional Information about Fort Rapids Indoor Water Park

Address: 4560 Hilton Corporate Drive, Columbus, OH 43232
Phone Number: 614-868-1380
Location: United States  >  Ohio (OH)  >  Columbus

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