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Address: 29209 Center Ridge Rd, Cleveland, OH 44145
Phone Number: 440-899-7729
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Today
9:00 am - 6:00 pm
Open now
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Hours:
Sun - Mon 9:00 am - 5:00 pm
Tue - Thu 9:00 am - 9:00 pm
Fri 9:00 am - 6:00 pm
Sat 8:00 am - 6:00 pm
Description: This luxurious, full-service spa offers hotel packages from many Cleveland...
This luxurious, full-service spa offers hotel packages from many Cleveland hotels.
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TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 27
    Excellent
  • 5
    Very good
  • 4
    Average
  • 5
    Poor
  • 14
    Terrible
Anita is the best

I received a gift certificate for Spa West a couple of years ago and had the good fortune to be scheduled for a brow wax with Anita. She uses sugar rather than wax. I have to... read more

4 of 5 starsReviewed April 12, 2015
Lynne C

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55 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Level Contributor
92 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed April 12, 2015

I received a gift certificate for Spa West a couple of years ago and had the good fortune to be scheduled for a brow wax with Anita. She uses sugar rather than wax. I have to admit that sugar is more painful than most waxing, but it does a much better job. Anita is a true artist. Not only does... More 

Was this review helpful? Yes
Cleveland, Ohio
Level Contributor
87 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 2, 2015

I've been to this spa twice now, and both times were really good. When you first walk in, the staff is very friendly and the atmosphere is very inviting and relaxing. You check-in at the front, and then they have you fill out a questionnaire form prior to getting anything done. They then take you to the locker area where... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

I went there for a treat from my husband for a massage. It was very good. The atmosphere was relaxing and the service good.

Was this review helpful? Yes
Cleveland, Ohio
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 19, 2013

Worst mani/pedi I've ever had. The girls there use their own equipment. Really? So they're renting out chairs. If they don't have their own full time employees that they are willing to pay well then you as the customer never know what you're going to get. The nail polish was old and my 8 yr old daughter (heck even my... More 

Was this review helpful? Yes 2
Level Contributor
14 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed March 16, 2013

Spa West is a real place to relax and re charge your batteries. The moment you walk in the door the atmospher and ambiance relaxes you immediately. Everyone I have had contact with is professional and wants to really help you. Whether it is a massage, facial, body scrub, hair or make up they can give you what you want.... More 

Was this review helpful? Yes 1
Westlake, Ohio
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 2, 2013

One of my hopes in writing this review is the owner of this business who lives out of town will read this and realize what is happening at their spa. The management is unprofessional and rude. Definitely in need of some customer service training. When I told the manager I was disappointed with my pedicure she proceeded to argue with... More 

Was this review helpful? Yes 5
Minneapolis, Minnesota
Level Contributor
3 reviews
5 of 5 stars Reviewed October 9, 2012

I had an awesome and very relaxing time at Spa West. Julie knows what she is doing does it well. She is very friendly and did what exactly what I wanted. I will definitely be back!!

Was this review helpful? Yes
Cleveland, Ohio, United States
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 26, 2012

Endulged in the Pure Bliss spa package. All went well; except for the before lunch stinky sauna facial. Nothing kills a facial like a tech who has raunch breath. I have returned for manicures since then, but will never recomment the intensive facial.

Was this review helpful? Yes 3
Cleveland
2 reviews
5 of 5 stars Reviewed August 22, 2012

Nail technician was wonderful! Massage was great! Hair stylist was friendly and helpful. Glad I found Spa West- will be back for certain! Love the relaxing music!! :)

Was this review helpful? Yes
Johnstown, Pennsylvania
2 reviews
3 of 5 stars Reviewed July 6, 2012

no spa but the price and easy comfort made up for it

Was this review helpful? Yes

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?