We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: 29209 Center Ridge Rd, Cleveland, OH 44145
Phone Number: 440-899-7729
Website
Today
9:00 am - 5:00 pm
Closed now
See all hours
Hours:
Sun - Mon 9:00 am - 5:00 pm
Tue - Thu 9:00 am - 9:00 pm
Fri 9:00 am - 6:00 pm
Sat 8:00 am - 6:00 pm
Description: This luxurious, full-service spa offers hotel packages from many Cleveland...
This luxurious, full-service spa offers hotel packages from many Cleveland hotels.
read more

TripAdvisor Reviewer Highlights

Read all 53 reviews
Visitor rating
  • 27
    Excellent
  • 3
    Very good
  • 4
    Average
  • 5
    Poor
  • 14
    Terrible
Most recent review
Relax

I went there for a treat from my husband for a massage. It was very good. The atmosphere was relaxing and the service good.

5 of 5 starsReviewed September 3, 2014
SophiaB26
Add Photo Write a Review

53 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed September 3, 2014

I went there for a treat from my husband for a massage. It was very good. The atmosphere was relaxing and the service good.

Was this review helpful? Yes
Cleveland, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 19, 2013

Worst mani/pedi I've ever had. The girls there use their own equipment. Really? So they're renting out chairs. If they don't have their own full time employees that they are willing to pay well then you as the customer never know what you're going to get. The nail polish was old and my 8 yr old daughter (heck even my... More 

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
3 attraction reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 16, 2013

Spa West is a real place to relax and re charge your batteries. The moment you walk in the door the atmospher and ambiance relaxes you immediately. Everyone I have had contact with is professional and wants to really help you. Whether it is a massage, facial, body scrub, hair or make up they can give you what you want.... More 

Was this review helpful? Yes 1
Westlake, Ohio
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 2, 2013

One of my hopes in writing this review is the owner of this business who lives out of town will read this and realize what is happening at their spa. The management is unprofessional and rude. Definitely in need of some customer service training. When I told the manager I was disappointed with my pedicure she proceeded to argue with... More 

Was this review helpful? Yes 5
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 9, 2012

I had an awesome and very relaxing time at Spa West. Julie knows what she is doing does it well. She is very friendly and did what exactly what I wanted. I will definitely be back!!

Was this review helpful? Yes
Cleveland, Ohio, United States
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 26, 2012

Endulged in the Pure Bliss spa package. All went well; except for the before lunch stinky sauna facial. Nothing kills a facial like a tech who has raunch breath. I have returned for manicures since then, but will never recomment the intensive facial.

Was this review helpful? Yes 3
Cleveland
2 reviews
5 of 5 stars Reviewed August 22, 2012

Nail technician was wonderful! Massage was great! Hair stylist was friendly and helpful. Glad I found Spa West- will be back for certain! Love the relaxing music!! :)

Was this review helpful? Yes
Johnstown, Pennsylvania
2 reviews
3 of 5 stars Reviewed July 6, 2012

no spa but the price and easy comfort made up for it

Was this review helpful? Yes
Lyndhurst, Ohio, United States
Reviewer
3 reviews 3 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2012

I mostly just listened to techs. sob story the whole time and it was the day before my wedding. Poor service and not relaxing at all. You might as well go to a place in the mall or walmart.

Was this review helpful? Yes 2
Punta Gorda, Florida
Top Contributor
82 reviews 82 reviews
27 attraction reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 22, 2012

Massage was great! The Spa itself is very peaceful and enjoyable.

Was this review helpful? Yes

Travelers who viewed Spa West also viewed

 

Been to Spa West? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Questions? Get answers from Spa West staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?