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Address: Coach Road | Champneys Henlow, Henlow SG166DB, England
Phone Number: 44 8703 300 300
Website

TripAdvisor Reviewer Highlights

Read all 162 reviews
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  • 103
    Excellent
  • 21
    Very good
  • 21
    Average
  • 6
    Poor
  • 11
    Terrible
Lovely break

I spent one day at the spa in April with my mum. Had nice and relaxing time with good service. I like the fact that the pool is a bit warmer than usual so you can enjoy it and... read more

4 of 5 starsReviewed April 4, 2015
Zytka
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162 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • French first
  • Any
English first
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 11, 2015

Warm welcome on arrival, greeted by porter opening main front door for us. Room clean, bright and spacious. Shower was amazing. Comfy bed and great nights sleep. Restaurant staff very friendly especially our waiter Chris who helped make our visit special. Food was also amazing. Treatments very enjoyable and a special thank you to Megan the therapist who was very... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 10, 2015

Having stayed in other Champneys resorts I was bitterly disappointed with the Henlow hotel and spa. The spa area is dated, the sauna wasn't even warm let alone hot, the jacuzzi was lukewarm and unpleasant and the steam room didn't seem to contain steam. There were only 15 beds by the pool for the whole hotel, so we had no... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed April 4, 2015

I spent one day at the spa in April with my mum. Had nice and relaxing time with good service. I like the fact that the pool is a bit warmer than usual so you can enjoy it and don't freeze -especially after treatment. We also joined aqua class which was good fun. Both of us had massages and can... More 

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 attraction reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 17, 2015

We stayed for two days ,one night at Champneys Henlow and payed £.200.00 for a visit which included an aromaterapy Body wrap and dinner. Well , the hotel decor is so dated and nothing matches. It really Needs a complete re-vamp. The pool is large but the relaxation area looks ugly and tired. If You are a couple there is... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 16, 2015

One night with treatments and food cost me £350. Refurbished bedroom was lovely and the food was good. Had a wonderful chocolate body wrap worth every penny (£59) but there the positives end. You were supposed to get a £10 voucher when booking online to use in the shop. Ours had been left out. Mistakes happen but the staff refused... More 

Was this review helpful? Yes
Bedfordshire, United Kingdom
Contributor
16 reviews 16 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 8, 2015

Beautiful countryside surroundings and a grand entrance... That's just about where the magic ends The interior is dated. While we were "relaxing" in the pool area, maintenance was busy going on. Rather distracting and noisy The treatments were rushed and time cut short Despite that they try and hard sell you products And at check out if you're not careful... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2015

Great pool area... big pool very clean with sauna on poolside... also steam room was great, good temperature with changing light colour and smelt great! All the staff were very friendly and helpful too. It had a good sized gym too, I run alot and the treadmill was great! Wasn't keen on the head in the clouds massage though... very... More 

Was this review helpful? Yes
Milton Keynes, United Kingdom
Senior Reviewer
9 reviews 9 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed February 19, 2015

I've waited over a week to review my experience - which I hope will make me more objective as I was incredibly disappointed by Champneys Henlow Grange. Champneys has built a great brand reputation yet they seem happy for Henlow to pass off as mediocre at best. I find this incredible as there are 2 spas which are better value... More 

Was this review helpful? Yes 3
Henlow, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 18, 2015

Had a bad experience with Champneys at Henlow. My wife purchased a gift voucher through Amazon, but the expiry date was relatively short and the number of dates offered by Champneys was so few my wife ended up losing her voucher... and it was not cheap ! Champneys were exceptionally unhelpful and it was only down to the excellent customer... More 

Was this review helpful? Yes
Chelmsford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 15, 2015

Not sure where to start so I will start at the beginning ........... We arrived at Henlow to be shown through to breakfast area but I had to point out to the unobservant member of staff all the seats were taken so she showed us through to a lounge area where no breakfast or tea and coffee was being served,... More 

Was this review helpful? Yes 6

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