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Akumal Dive Shop

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Address: km. 104 | North Akumal Bay, Akumal, Mexico
Phone Number: (52) 984 875 9032
Website
Today
9:00 am - 5:00 pm
Open now
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Hours:
Sun - Sat 9:00 am - 5:00 pm
Description: The Original Akumal Dive Shop is a 5 Star PADI IDC center. The first dive...
The Original Akumal Dive Shop is a 5 Star PADI IDC center. The first dive shop on Mexico's Caribbean mainland. With over 30 years experience we offer the best from accommodation, tours, snorkeling and recreational diving to advanced levels of instructor training in Akumal Riviera Maya Mexico.
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TripAdvisor Reviewer Highlights

Read all 562 reviews
Visitor rating
  • 487
    Excellent
  • 53
    Very good
  • 10
    Average
  • 7
    Poor
  • 5
    Terrible
Needed a new snorkel, got above and beyond service

My husband's snorkel broke and we went into the store expecting to have to fend for ourselves and pick up whatever we thought was best. The store clerk asked if we needed help... read more

5 of 5 starsReviewed May 27, 2015
KeiKeiMah
,
Toronto, Canada
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562 Reviews from our TripAdvisor Community

Date | Rating
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English first
Toronto, Canada
Contributor
12 reviews 12 reviews
5 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 27, 2015 NEW

My husband's snorkel broke and we went into the store expecting to have to fend for ourselves and pick up whatever we thought was best. The store clerk asked if we needed help and when we asked about the different type of snorkels, spent a good 10 minutes with us discussing the pros and cons. Next time I am down,... More 

Was this review helpful? Yes
Shelbyville, KY
Contributor
20 reviews 20 reviews
6 attraction reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed May 25, 2015 NEW

I own my own snorkel equipment, and the seal failed on my mask on the first day of a recent trip to Mexico. I checked my hotel gift shop and the prices were outrageous. Took a taxi to Akumal and stopped at the Akumal Dive Shop before snorkeling with the turtles. I picked out a mask very similar to what... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed May 22, 2015

We booked our 4 open water dives with this dive shop by calling and speaking with Ingrid. Booking our dives was easy. We received an email confirmation with details of our booking. On arrival for the first of our dives everything was orderly. Our dive master Antonio had our equipment ready and things proceeded nicely. Antonio was thorough and professional.... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2015 via mobile

We booked a trip to snorkel with the turtles and had Diego as our guide. We had a small group of 5. Diego was excellent!! He made sure our equipment was on correctly and made sure we saw lots of beautiful sea creatures. Highly recommend this company and Diego! Price was great, also!

Was this review helpful? Yes 1
Bristol, Vermont
1 review
5 of 5 stars Reviewed May 11, 2015

Our guide Marcos was really helpful, making sure that all the members of our family felt safe and had fun - including my 73-yr-old mother. We had some of our own equipment and the dive shop outfitted us with the rest, AND even helped make sure the equipment we brought worked well (they fixed a broken strap, replaced a leaking... More 

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2 reviews
5 of 5 stars Reviewed May 9, 2015

We went on a snorkel the morning of my birthday, and it was awesome! Diego took great care of us, making sure to switch my mask out when it wasn't working and showing me everything I could want to see. He was a fabulous guide! Seeing the sea turtles, coral reefs, and reef squid here were amazing, and going in... More 

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Senior Contributor
21 reviews 21 reviews
4 attraction reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 6, 2015

We snorkeled at Akumal a few days ago and rented snorkel gear and a quide from this dive shop. All three of the snorkels and masks they gave me leaked. Others in our group had the same problem. We paid extra for a guide that did not speak english and they tried to overcharge me when they converted dollars to... More 

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theakumaldiveshop, Public Relations Manager at Akumal Dive Shop, responded to this review

Hi auntkrusty, We appreciate your comments, thank you for taking the time to review us on TripAdvisor. We agree, you are definitely owed an apology! The service you received falls *way* below our business standards and we’re very sorry you had this frustrating experience in Akumal. You deserve more than an apology; and once we establish that you were indeed... More 

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2015

Ask for Luis Condor, he was an amazing dive guide. This was a wonderful experience, we saw turtles, sting rays and lots of reef beauty. It was such a wonderful diving experience and way better than the shops we have used in Playa. It was a great super fun day. Our daughter and other family snorkeled near the beach and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed May 2, 2015

I had a referal from a dive shop in New York and had arranged to do the open water dives at Akumal Dive Shop. They did a great job. My instructor was Marco and he was excellent. He quickly assessed my skills and comfort level and took the handoff beautifully from there.If you're looking to complete your certification in warmer... More 

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Covington, WA
Senior Contributor
29 reviews 29 reviews
10 attraction reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 1, 2015

Don't confuse Akumal Dive Center with Akumal Dive Shop. About half the reviews I see are put under the incorrect shops. The dive CENTER is farther south next to LolHa restaurant While the dive SHOP is the one with the big parking lot on the main road with barkers waving you in or away. The dive SHOP charges $50 for... More 

Was this review helpful? Yes 1
theakumaldiveshop, Public Relations Manager at Akumal Dive Shop, responded to this review

Hi Terry, Thank you for taking the time to review us on TripAdvisor; particularly, we appreciate your detailed and lighthearted clarification about not confusing us with another dive shop in Akumal. Nonetheless, where you state that ‘half the reviews [you] see are put under the incorrect shops’, we'll assume this was written tongue-in-cheek :o) Regarding the costs you quote, unless... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Akumal Dive Shop and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?