We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Spa at Ballantyne

Neighborhood: Ballantyne East
Improve this listing
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: 10000 Ballantyne Commons Parkway, The Ballantyne Hotel & Lodge, Charlotte, NC 28277
Phone Number: 704-248-4141
Website
Description: The Spa at Ballantyne Hotel is a public, destination day spa in Charlotte...
The Spa at Ballantyne Hotel is a public, destination day spa in Charlotte, North Carolina offering massage, facials, body wraps, manicures, pedicures, hair salon, fitness, indoor and outdoor pool and a spa product shop. The 20,000 sqft Spa features over 50 spa treatments. Enjoy a spa ladies lounge, steam rooms and sauna among other amenities. Overnight spa packages are available at Ballantyne Hotel.
read more

TripAdvisor Reviewer Highlights

Read all 49 reviews
Visitor rating
  • 20
    Excellent
  • 12
    Very good
  • 6
    Average
  • 5
    Poor
  • 6
    Terrible
Fablous!

I always enjoy when I get to go to The Spa at Ballantyne. You start in the womens locker room with cozy robes and slippers. Enjoy tea and a snack on the veranda prior to your... read more

4 of 5 starsReviewed April 12, 2012
Haup88
,
Charlotte, North Carolina
Add Photo Write a Review

49 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed September 23, 2012

This was my first time at this spa and it was worth every dime. The check in was simple. Also, the staff was super nice and the atmosphere was really relaxing. They have a nice lounge area for you to sip on fruit water or cucumber water. If you are feeling a little nosh they provide nuts and other light... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear summer c, Thank you for visiting The Spa at Ballantyne and for taking the time to share your positive feedback. We are so delighted that you had a wonderful experience and appreciate your compliments regarding check-in, our staff and overall atmosphere. At The Spa at Ballantyne, we are dedicated to providing our guests with a truly relaxing and memorable... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed July 13, 2012

The facility, ambience, customer service was absolutely Divine! It was my 45th birthday and I decided to treat myself to a spa day. Best Birthday celebration decision ever! The relaxation room, spa, veranda, and dining area was serene and contemporary. Excellent menu selection! Customer service was definitely 5 star. I enjoyed Ballantyne Spa better than oceanview spa in Aruba! I... More 

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear Joy1913, Thank you for celebrating your birthday at The Spa at Ballantyne and for taking the time to share your feedback. We really value your kind words regarding our facility, atmosphere, menu and service and are pleased that you had an enjoyable and memorable experience. At The Spa at Ballantyne, we are committed to providing a true destination spa... More 

Langhorne, PA
Senior Contributor
28 reviews 28 reviews
10 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 5, 2012

The spa was amazing. I wish I could have gone every day during my stay. The waiting area was perfect! I had a facial and it was great! The little touches in the waiting area were great. My husband had a massage and he thoroughly enjoyed it as well.

Was this review helpful? Yes 1
Management response:

Dear Jandj126, Thank you for visiting The Spa at Ballantyne and for sharing your positive feedback. We really appreciate your compliments regarding our facilities, treatments and accents. At The Spa at Ballantyne, our goal is to provide all guests with a relaxing and truly memorable spa experience. We hope to welcome you back in the future! Sincerely, Spa Management More 

Charlotte, North Carolina
Top Contributor
57 reviews 57 reviews
22 attraction reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 21, 2012

Very serene. All the services I have received there were top notch (massages, facials, etc) The relaxation room is beautiful, the bathroom, saunas and changing facilities are nicely appointed.

Was this review helpful? Yes
Management response:

Dear Brenda C, Thank you for visiting The Spa at Ballantyne and for sharing your positive feedback. We were delighted to read that you had an enjoyable experience and appreciate your kind words regarding our treatments, lounge and facilities. At The Spa at Ballantyne, we strive to provide an exceptional, relaxing and memorable spa experience. We hope to welcome you... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 20, 2012

My experience so far has been terrible. I have called a couple times to ask questions about the spa services and have been getting short answers and not very helpful responses. I felt like it was my fault for wanting to make a spa appointment!? Very perplexed when I got off the phone. I called back and left a message... More 

Was this review helpful? Yes 1
Management response:

Dear hlorence, Thank you for making an appointment at The Spa at Ballantyne and for sharing your initial experience. We apologize that we fell short of the high service level that we strive to maintain. Our staff is committed to providing our guests with an effortless and enjoyable experience from making a reservation to post-treatment. We take all feedback very... More 

South Carolina
Contributor
14 reviews 14 reviews
3 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 20, 2012

Everyone was very professional and the service options were great.

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear ksb23, Thank you for visiting The Spa at Ballantyne and for sharing your positive feedback. We were delighted to read that you had an enjoyable experience and appreciate your kind comments regarding our staff and service options. At The Spa at Ballantyne, we strive to provide a truly memorable and relaxing escape. We hope to welcome you back soon.... More 

Birmingham, Alabama
Senior Contributor
25 reviews 25 reviews
7 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 30, 2012

I booked a day of relaxation at their spa, and one of the facilities (the steam room) was unavailable, as it was being repaired. The staff graciously gave me a voucher to come back on three additional visits for free!!! That's customer service!!

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear Classygyrl08, Thank you for visiting The Spa at Ballantyne and for taking the time to share your experience. We appreciate your compliments regarding our customer service. We look forward to welcoming you back soon! Sincerely, Spa Management More 

Charlotte, North Carolina
Top Contributor
115 reviews 115 reviews
32 attraction reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 12, 2012

I always enjoy when I get to go to The Spa at Ballantyne. You start in the womens locker room with cozy robes and slippers. Enjoy tea and a snack on the veranda prior to your service. They also have a steam room and a sauna foryour use after your service. They always make me feel special!

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear Haup88, Thank you for being a loyal guest of The Spa at Ballantyne and for taking the time to share your positive feedback. We are so appreciative that you enjoy our facilities and amenities. Our team works hard to pamper each and every guest. We look forward to welcoming you back soon! Sincerely, Spa Management More 

Charlotte, NC
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2012

Wonderful experience with my girlfriends for the day.

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear kmc1975, Thank you for visiting The Spa at Ballantyne and for sharing your positive feedback. We are delighted to hear that you had a great time with your girlfriends. We work hard to deliver an exceptional experience, and we’re so glad that you enjoyed your spa day. We hope to welcome you back soon. Sincerely, Spa Management More 

Charlotte, North Carolina
Senior Contributor
28 reviews 28 reviews
9 attraction reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 27, 2012

Treatments are OK, waiting room is nice, but steam room just OK, and pool and sauna are public with hotel guests.

Was this review helpful? Yes
CharlotteTravel, Director of eCommerce at The Spa at Ballantyne, responded to this review

Dear Cor D, Thank you for visiting The Spa at Ballantyne and for taking the time to share your feedback. We appreciate your kind words regarding our lounge area. We apologize that your overall spa experience did not meet your expectations. At The Spa at Ballantyne, we strive to offer truly memorable treatments in a relaxing setting. We take all... More 

Travelers who viewed The Spa at Ballantyne also viewed

 

Been to The Spa at Ballantyne? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Questions? Get answers from The Spa at Ballantyne staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?