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Great Smoky Mountain Railroad

Address: 226 Everett Street, Bryson City, NC 28713
Phone Number: 800-872-4681
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Type: Scenic Railroads, Landmarks
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Attraction details
Owner description: A 52-mile rail journey through valleys, inside winding tunnels and across spectacular gorges of the Great Smoky Mountains.

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900 reviews from our community

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Date | Rating
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English first
Senior Contributor
21 reviews 21 reviews
6 attraction reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 25, 2014 NEW

We rode the "Polar Express" at the Great Smoky Mountain Railroad. The Polar Express trains SELL OUT early - reserve tickets online early - like weeks early! It's obviously very popular. Try to get window seats on the same side of the train that the depot is on - that's where the action is during the ride. Do yourself a... More

Was this review helpful? Yes 2
Myrtle Beach, SC
Senior Reviewer
9 reviews 9 reviews
3 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 25, 2014 NEW

"Do you think I'll hear the bell? Do you think we will ALL hear the bell?" That's all my husband and I heard on the drive up to the Polar Express! Our 7 year old daughter was so excited and so were we! The experience is a must for all ages - there were infants on the train, all the... More

Was this review helpful? Yes 2
Spartanburg, South Carolina
Senior Contributor
35 reviews 35 reviews
4 attraction reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 25, 2014 NEW

After reading reviews about some people not being happy with the first class seating, I was skeptical about paying top dollar for our tickets. I am SO happy we did, and will definitely be back. The staff on our car was absolutely incredible. They were constantly walking through, talking to the kids who they knew by name, and made sure... More

Was this review helpful? Yes 2
Raleigh, North Carolina
Top Contributor
99 reviews 99 reviews
17 attraction reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 24, 2014 NEW

We made the trek and did on a Sunday evening, and the kids had a blast! Each car has their own cook from the polar express, and I must say they really put everything they have into making it great. Our cook was Gumdrop and she was awesome. Seeing Santa and getting a magic bell from him blew my kids'... More

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Monterey, California
Contributor
13 reviews 13 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 24, 2014 NEW

We've ridden aboard the GSMR before but this was our first experience with their special Polar Express event. It did not disappoint! Hot chocolate with whipped cream was served in collectible mugs we got to keep - souvenir photos offered for sale (starting at $22 for 8x10) - there was carol singing and a visit by Santa! A real treat... More

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North Charleston, South Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2014 NEW

We rode the Polar Express ride several years ago. The kids loved it so we decided to take our granddaughter this year. I have to say it was better this year than it was a few years ago. They added a few things that was a nice surprise this go round. With 1st class, you get a treat bag full... More

Was this review helpful? Yes 2
Orlando, Florida, United States
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed November 24, 2014 NEW

We did this trip the third week of October 2014. Had a great time. My wife is disabled and uses a scooter. It is admittedly a small travel type scooter. The crew loaded the scooter onto the train and off and on at the stop during the middle of the trip. The conductor and other staff were above and beyond... More

Was this review helpful? Yes 1
Deltona, Florida
Top Contributor
86 reviews 86 reviews
35 attraction reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 24, 2014 NEW

Just a nice trip through the mountains. I expected a "Little"more than what we received. The Silver Meteor coach, needs to be updated and cleaned. The restrooms are sub-standard and "must be up-graded" for this train adventure to continue. The food and service on board was good, as was the view along the way. Everywhere the train went, the people... More

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Kendall, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2014 NEW

Pure magic for the children. We took our grandchildren, ages 4 and 7, and they were transported into the world of the Polar Express. Exceptionally well done (we were afraid it might be hokey) by outstanding theatrical staff. The train car was beautifully appointed, the activities well-designed and the North Pole was magical. The build up of excitement, including the... More

Was this review helpful? Yes 2
indiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 23, 2014 NEW

I don't have high hopes for the polar express after being on our local version and as far as this one goes it was pretty good. We had good stewards and they did a great job working with the passengers and the cookies and cocoa were fine. However, the process of getting on was really disorganized and miserable. No one... More

Was this review helpful? Yes 1

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