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Address: 9090 Destiny USA Drive, Syracuse, NY 13290 (Formerly Carousel Center)
Phone Number: 315 466 7000
Website
Today
10:00 am - 9:30 pm
Open now
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Hours:
Sun 11:00 am - 6:00 pm
Mon - Sat 10:00 am - 9:30 pm
Description: Destiny USA is a 2.4 million square foot tourist destination in Syracuse...
Destiny USA is a 2.4 million square foot tourist destination in Syracuse, NY that includes a strong mix of luxury outlet tenants, restaurants and entertainment. New brands are continuing to open to create a unique and dynamic consumer shopping experience. A stunning three-story glass atrium provides perfect weather year round. Oxford Economics has projected an annual visitation rate of over 29 million visitors from throughout the U.S. and Canada. Destiny USA is expected to be the second most visited shopping center in the country, according to Travel and Leisure magazine. It is the largest LEED Gold certified retail commercial building in the world.
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TripAdvisor Reviewer Highlights

Read all 338 reviews
Visitor rating
  • 159
    Excellent
  • 120
    Very good
  • 34
    Average
  • 17
    Poor
  • 8
    Terrible
Most recent review
Fantastic Restaurant Experiences

We have been coming to Destiny USA for the past 25 years. So hard to believe all of the changes (even from the old Carousel Mall name). Some changes have been for the... read more

4 of 5 starsReviewed March 1, 2015
LauralP
,
Cortland, NY
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338 Reviews from our TripAdvisor Community

Date | Rating
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English first
Cortland, NY
Top Contributor
143 reviews 143 reviews
29 attraction reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed March 1, 2015 NEW

We have been coming to Destiny USA for the past 25 years. So hard to believe all of the changes (even from the old Carousel Mall name). Some changes have been for the better-some changes just leave me shaking my head. We do not EVER come to the mall for the express purpose of shopping. It is too expensive-too massive... More 

Was this review helpful? Yes 1
buffalo ny
Contributor
17 reviews 17 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 22, 2015

We do not live in the area but stopped in while we were at a doctor's appointment in Syracuse. We found the mall too large for us. Three floors and difficult to park with all of the snow. We had lunch at Margaritaville and it was horrible. Horrible food, horrible service. Our waitress must have forgotten about our food as... More 

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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 18, 2015

Parts of the mall was still under construction when we visited last summer. Great restaurants and stores - mixture of regular and outlet stores.

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Syracuse, New York
Senior Contributor
31 reviews 31 reviews
9 attraction reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed February 18, 2015

This used to be a good mall, but now it's become so huge and such a tourist trap, that it's a pain in the neck to find parking, to deal with the traffic or to get anywhere within this mall. We avoid it as much as possible. Crime has also been on the rise lately, especially since the addition of... More 

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Syracuse, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 18, 2015

Depends what you're going for. Nice to take young kids for an outing there. Melting Pot great place to eat but pricey. Live in the area, don't go there much at all. No warm & fuzzy feelings at this mall. To me it's a "higher end" mall. Guess it's what your into.

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

First time in over 3months since I last was here. Due to the cold and working. Pleasant atmosphere- new restaurants and bars to eat and drink at. Need to dig out of my driveway more often and go to the mall.

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Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed February 18, 2015 via mobile

Parking is nightmare during the holidays. Food at most restaurants is mediocre for inflated price. Shopping is good. Good selection of clothing and accessories.

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Syracuse, New York
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

Great mall with adequate parking. They have stores that cater from the ever day person to high end. There are lots of different places to eat. Their go karts, bowling, rope courses and children's play places are family friendly.

Was this review helpful? Yes 1
Syracuse, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

I personally am not impressed with Destiny. It attracts shoppers from all over, especially our neighbors to the North. There is too much wasted space, in case of an emergency - emergency exits are far and few between and not easily found. In the new section, should you leave the mall after 9:00pm the stores are closed and there is... More 

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Rio de Janeiro, Rio de Janeiro, Brazil
Senior Contributor
33 reviews 33 reviews
16 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 18, 2015

The Usa Destiny was a litle far from Residence Inn in Armory Square, but it's calm and with many options for presentes, good restaurants and cinemas.

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Destiny USA and other visitors
2 questions
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Surrey, Canada
1 month ago
1 month ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?