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Crystal Spa

120 South Broadway, Saratoga Springs, NY 12866
518-584-2556
Website
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Type: Spas
Owner description: Revive mind, body and spirit through a variety of relaxing and invigorating treatments including Aromatherapy Sauna, Crystal Facial, Sea Clay Body... more » Owner description: Revive mind, body and spirit through a variety of relaxing and invigorating treatments including Aromatherapy Sauna, Crystal Facial, Sea Clay Body Wrap and Honey Almond Scrub. « less
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43 reviews from our community

Visitor rating
    16
    9
    1
    10
    7
Date | Rating
  • English first
  • Any
English first
Stillwater, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 23, 2014

Not long ago, I took a visiting friend here for massages. Well, what we found seemed more like a brothel than a spa. The facility is a run down old motel, dark red dirty carpeting on the floor in my treatment room, and a "therapist" who babbled on and on about her life. I should have realized at the beginning... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2013

My husband and sons went away for a few days and I decided to do something for me. I decided to treat myself to a day at the spa.... Angel was my miracle worker! Thank you for a wonderful and relaxing treat.

Was this review helpful? Yes 1
albany
Senior Contributor
21 reviews 21 reviews
3 attraction reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 10, 2013

My friend and I had been going to this spa for many years. It changed owners a couple of times and has gone down the hill ever since. The towels or sheets are still the same. My bathtub was not cleaned properly. I could feel the grim on the sides and I had to ask the attended to clean again.... More

Was this review helpful? Yes 1
Rye, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 23, 2013

I scheduled 4 spa services (all massages) 2 months in advance for a 50th birthday party. I asked the spa to send me an e-mail confirmation and the reservationist said (I'm not kidding), "Well I don't like to spend the whole day on the computer...but okay." She sent the confirmation and of course, there was a mistake but to her... More

Was this review helpful? Yes 3
Saratoga Springs, New York
Top Contributor
100 reviews 100 reviews
32 attraction reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 14, 2013

The bath attendant (Mary Ann) was very nice and did a good job. She was very attentive and made sure that I had a nice, comfortable experience. She brought me a warm sheet from the sauna. Steve is a wonderful massage therapist. I had a great one hour message. Years ago, I was a regular customer when the spa was... More

Was this review helpful? Yes 3
Clifton Park, New York
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 10, 2013

I didn't realize when I made the reservation for my massage that the spa was attached to a motel. When I arrived, that realization kind of set the tone for my experience. The lobby decor was a little dated but each stage of the trip to the room where I got my massage was a step down in quality. The... More

Was this review helpful? Yes 2
Saratoga Springs, New York
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 16, 2013

I scheduled the Crystal Spa Experience (a 2-hour service with a 60 min massage) for my boyfriend as a Valentine's Day gift. I was told that I can't pre-pay, but that they can hold my credit card number so that they can charge it on the day of the appointment. However, I get a message from my boyfriend soon after... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 27, 2013

I have been a custom of the Crystal Spa for many years but have not been in almost a year. I can't believe how bad it has gotten. I was greeted by a very rude lady who told me my gift certificate was for new customers only (it was a gift to me). I was then brought to my room... More

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 27, 2013 via mobile

I grew up in Saratoga Springs and this use to be a reputable place that I visited a few times a year. Just recently I went with a gift certificate I received and had a horrible experience. The masseuse talked the entire time about things like living with her parents, a hair band that she bought and a friend she... More

Was this review helpful? Yes 4
Capital Region, New York
Senior Contributor
26 reviews 26 reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 21, 2013

Let me begin by saying that the person who brought me to the sauna and the private bath room was very helpful, friendly and professional. The staff is great. Now I shall proceed.... Why was the parking lot, not fully salted? I was not the only person slipping and sliding while walking to and from the spa. For a long... More

Was this review helpful? Yes 2

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