Botanical Day Spa
Botanical Day Spa
3
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
9:00 AM - 6:00 PM
What people are saying

Suggest edits to improve what we show.
Improve this listing
Be the first to upload a photo

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles14 reviews
Excellent
3
Very good
4
Average
1
Poor
2
Terrible
4

Barbara K
Saddle River, NJ108 contributions
2.0 of 5 bubbles
Feb 2014 • Solo
I had a Groupon for a massage. The Massage Therapist was the worst I have ever had. I was rubbed down - not massaged. When the manager asked how the treatment was I told the truth - bad. The response was, "We have bad experiences with her but we are trying to teach her to be better." Although I realized I did not pay full price, I wasn't going to spend my hard earned money to repeat the experience. They then tried to sell me to become a member of the club so I can come every month! That wasn't happening - even after I was offered free upgrades.

As an added comment, the facility is cramped and it is not wholly contained. You are sharing the bathroom and dressing facilities with hotel guests that are using the exercise room and pool. This does not lend itself to a relaxing, soothing and tranquil experience.
Written May 12, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nickib983
New York City, NY1,272 contributions
2.0 of 5 bubbles
Sep 2013
I have been here twice or three times (no Groupon). My last physical visit was about a year and a half ago. I always come with my girlfriend. It is a very small facility - no jacuzzis, lounging in plush robes, dim lights w magazines, or other amenities one expects at a spa. The showers and bathroom are dismal and are never properly stocked with both shampoo and conditioner. I do like that they let you use the pool for a while in the summer if you buy a service. Based on previous experiences, I would have given a 3. The massages thwmselves were good, and Aveda oils are just great.
Based on today's experiences via phone, it goes down to a 1.5 (I'm being generous with a two).
My 30th Birthday is next week. my mom, who lives in California surprised me with a Groupon deal for the spa, which would include a massage and facial. I was excited and called to book for the weekend after my birthday. Although it states on Groupon that they 'suggest' you make your visit at the same time, it's not just a suggestion. They require it, which can make scheduling more difficult. After finding an open slot, I mentioned I thought I had been there before (I wasn't sure if it was the same hotel/spa). Immediately, the woman said if I had been, I couldn't use the Groupon or would have to pay an extra 40. I explained it was a gift from someone who didn't know, and that I didn't want to pay for something that the other person wanted to be a gift. With tips, I would end up paying 70 for it. Basically, she said too bad. I called my mother and explained what happened and she agreed it was supposed to be a gift. However, before getting a refund, she decided to call and see if they would be generous enough to make an exception to their rule (Hilton Woodcliff Lake and other local spas do). The front desk girl yelled at my mother, a woman who has been in marketing/customer service management for twenty years, telling her there is no way they'd make an exception as they don't make any money off Groupons. So this girl is saying that the 1000+ services they have sold have been a loss to them? Right... We cancelled and booked a different Groupon and I will never go back. My girlfriend and I will be rejuvenating elsewhere - a place with less rude staff and better facilities.
Written September 14, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Melanie T
New York City, NY4,670 contributions
3.0 of 5 bubbles
Oct 2015 • Couples
After a week-long road trip from NJ to Chicago, my boyfriend and I really needed a massage. So we decided to scope out some deals on couples massages in the area. We found the Botanical Spa & Salon on Amazon Local. So to make sure we could use the deal immediately (as in next day), I called before purchasing to make sure they would accept it. The guy told me that I didn't need to buy the deal and they would honor the price. You would just pay them instead of paying Amazon, so that's what we did. They happened to have a slot open so the timing worked for us.

Turns out, it wasn't actually a couples massage. You're actually in separate, adjoining rooms, and they just leave that door open. That's fine but if that's the case, they shouldn't advertise it as a "couples massage." Other than that, the massage was nice - nothing to complain about, but also nothing to write home about. The deal also included an add-on service, which was either a back scrub or a foot mask. I opted for the back scrub. They were a little rough on that but it was worth it because my back felt really smooth afterwards.

With a massage, you also get access to their fitness center, hot tub, and pool. There's also a locker room and showers but the showers are pretty dismal-looking. One of the two doesn't even have a soap/shampoo dispenser.

I probably wouldn't be back because the facilities didn't seem too spa-like (especially when you're sharing with hotel guests, since it's located within the Marriott). Plus, I feel like I could find a better deal elsewhere.
Written November 9, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BDSTravel1
Fair Lawn, NJ1 contribution
1.0 of 5 bubbles
May 2014
I was debating whether to leave a review or not. I went to this spa twice. The first time, on a Groupon & the second at Regular Price. During my first visit, I thought perhaps it was an "off day." Unfortunately not. With that said, here's my review....

The front desk needs quite a bit of improvement. After reading other reviews, I'm not the only client that had negative experiences and issues regarding my appointment date & time.

Upon arriving for our appointments, usually we are offered a beverage. At least at every spa that I ever went to. When I wasn't offered one, I asked the receptionist if I could get a cup of coffee while I was waiting for my service. To my surprise, she told me to go to the Lobby and purchase a cup of coffee from the restaurant. At that point, after a few other issues, I asked to speak to the owner. I was informed that she wasn't available on Saturday and then they took me to the coffee machine in their hallway (Keurig), which IS supposedly for their clients. However, I only saw the staff using it!!

My facial was just mediocre, if that. On to my massage. I was disappointed to find out that BOTH times, they did NOT have the Lavender Spa AVEDA Oil, since this is described as an AVEDA product spa. It was very disappointing since that is the only fragrance that I always use. So I used a different oil, which I wasn't thrilled about.

At the end of my massage, when checking out, they tried to get me to join a membership package. Overall, if things were better, I may have considered it, but, I wasn't happy with my experience either time.

Regardless of having to change elsewhere, and the amenities not 100%, I think the point of going to a spa is to be relaxed & pampered. With tons of spa's in the area, why settle?!?! Needless to say, I haven't returned.

It's truly a shame. The spa looks nice. But run & managed poorly. How very disappointing!!!
Written June 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

StormieIV
River Vale, NJ111 contributions
1.0 of 5 bubbles
May 2014 • Family
I had an appointment for 2 pedicures with my mom. It was a surprise for her birthday. I made the appointment a few weeks in advance and the person on the other end even repeated the time and date back to me. Everything was set. Something told me to call today to confirm. Turns out they had me down 2 days later. I said that was wrong and that everything was even repeated back to me at the time I made the appointment. They were not able to accommodate me for that day as a wedding party was coming in that morning and the pedicurist could not stay past her scheduled time. The nice girl on the phone did try to accommodate different dates, but I was not able to use them as I have work and other obligations already planned. My appointment was for the Sunday of Memorial Day weekend. It is now Thursday. Where am I going to find a spa that will have an opening now? Beyond upset. Avoid this place!
Written May 22, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NikiC
Demarest, N.J.77 contributions
1.0 of 5 bubbles
Jun 2013 • Couples
When you think hotel spa with pool you vision locker room, sauna, steam, changing facilities and other amenities. What a let down. There is none of that. Yes there is a pool full of kids taking swim lessons who then go in to the bathroom to shower where you are. That is the spa. It has a tiny shower 2 bathroom stalls and maybe 6 tiny lockers. Awful. The massage however was good. I would never go back.
Written June 13, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bmsamet
Chestnut Ridge, NY1 contribution
4.0 of 5 bubbles
Nov 2014
No, this is not a high end spa. You will not get a fluffy robe or locker room etc you undress in the room in which your service is taking place. I have been here twice already for massages and have to say I was very happy with Emma. Note: she is heavy handed but she said so off the bat and encouraged me to indicate if I wanted her to ease up on the pressure. I had no difficulty scheduling my appointment and received a confirmation call the day before. I also didn't feel any pressure from the staff even though I was using a promotion. Overall, a great way to experience a little pampering. You don't get all the extras (although I was offered a drink) but in my opinion the price is a fair reflection of what you get.
Written November 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Frances M
Emerson, NJ112 contributions
5.0 of 5 bubbles
Sep 2014
I have been a repeat customer and love the botanical day spa. It is within a very nice hotel that has a pool and exercise room available to spa patrons. The staff is pleasant and accommodating. I look forward to my monthly appointments
Written September 5, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

11cla14
Park Ridge, NJ4 contributions
1.0 of 5 bubbles
Nov 2019 • Solo
Donna at the front desk was a doll! I booked an hour massage with the add on of an eye treatment. However, when I was taken into the waiting room a very loud and rude man said "no eye treatments, were not doing them push the back or foot scrub." When a women, I assume Donna explained that was what I requested he said no, tell her it's not available. The other person in the waiting room just looked at me side eyed.
The therapist came to get me and tried to give me some BS about how they don't have the stuff to do it. I told her I had heard the whole conversation and settled for the foot scrub.
The massage wasn't great, it felt rushed and not overly relaxing. Her motions were fast and rushed. To top it off I don't think it was the full 60 mins as she tried to cram that foot scrub into that time frame.
The room was cold and that is on Broadway very noisy.
Needless to say for a quick and discounted massage fix not even really worth it.
I won't be back.
Written November 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Linda M
12 contributions
4.0 of 5 bubbles
Nov 2017 • Couples
The staff is friendly and professional, and the facilities are clean, but small. The business is NOT part of the Marriott hotel, so it does not compare to hotel spas in luxury of service, nor price since it is more reasonably priced. It seems the hair services are utilized well for weddings at the hotel, but the hair staff is not very experienced for regular cut and color services. The massage therapists are good, though none seem to stand out as truly great. The products used are Aveda products, which are very good and "botanical." All in all, the prices are fair for the services provided, but to set appropriate expectations, this is not a five-star luxury spa.
Written November 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 14
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

Botanical Day Spa - All You Need to Know BEFORE You Go (2024)

Frequently Asked Questions about Botanical Day Spa

Botanical Day Spa is open:
  • Sun - Sun 9:00 AM - 6:00 PM
  • Mon - Thu 9:00 AM - 9:00 PM
  • Fri - Sat 9:00 AM - 8:00 PM


Restaurants near Botanical Day Spa: View all restaurants near Botanical Day Spa on Tripadvisor