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Address: 915 Route 73, Mount Laurel, NJ 08054
Phone Number: 877 494 2626
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TripAdvisor Reviewer Highlights

Read all 306 reviews
Visitor rating
  • 57
    Excellent
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    Very good
  • 54
    Average
  • 35
    Poor
  • 70
    Terrible
Average watermark, nothing special

Expected a lil bit more at this watermark. I only enjoyed the dark tube tunnel slide and the hot whirlpool. Food was below average. Room was quite clean but had to wait forever... read more

3 of 5 starsReviewed April 10, 2015
david w
,
Bronx, New York
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306 Reviews from our TripAdvisor Community

Date | Rating
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English first
1 review
1 of 5 stars Reviewed April 17, 2015 NEW

Coco keys in mt laurel nj is the worst place on earth the over book over crouded. I 4 hrs to get there the kidswere so excited there first time doing something like this . I work hard for my money. I checked in at 2pm & checked out at 4pm They will not refund my money. The so called... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed April 16, 2015 NEW via mobile

Overall the place is fun filled well oriented. all of the employees were great especially the lifeguards. they where always watching the water even when someone asked them a question. I also witnessed a women show no respect to one of the lifeguards. I didn't ask a name, but he had a knee brace on. but after she was done... More 

Was this review helpful? Yes
Sea Bright, New Jersey
1 review
4 of 5 stars Reviewed April 15, 2015 NEW

This is a fun place for kids- it's loud and crazy-my 8 year old loved it! Francis in the arcade was awesome! She helped this old schooler navigate a high tech arcade. She was professional, and friendly to me, as well as my daughter.

Was this review helpful? Yes
Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
3 attraction reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 12, 2015 NEW

I was looking forward to an indoor water park, but I did not enjoy this one. It is small, and does not have that many attractions. It was cold! The other customers were not very polite. That is not CoCo Key's fault, but I don't want to be around such rude people. I was kind of grossed out. Definitely wear... More 

Was this review helpful? Yes
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

We’re so sorry to hear that the guests at the resort were rude to you. While not all interactions between guests are under our control, we’re always disappointed to hear about a negative experience. We’re also sorry to hear it was cold. That is under our control and I’ll make sure to bring it up with the Chief Engineer of... More 

Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 10, 2015

Drove 10 hours only to find that the indoor water park was sold out. You would think they would have tickets for their overnight guests. Big disappointment for our kids! Stay away!

Was this review helpful? Yes 2
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Julie, Sorry to hear about such an experience for your family. Many people stay at The Hotel ML that do not utilize the Water Park. They visit exclusively to stay at the hotel. As a result, hotel rooms are not always connected with the water park. Additionally, this past week is one of our busiest of the whole year,... More 

Bronx, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 10, 2015

Expected a lil bit more at this watermark. I only enjoyed the dark tube tunnel slide and the hot whirlpool. Food was below average. Room was quite clean but had to wait forever the elevators. Won't be going back.

Was this review helpful? Yes 1
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear David, Thank you for taking the time to post to TripAdvisor. We’re disappointed to hear that you don’t want to return. It is our goal to make all of our guests feel as though they MUST return. Our three slides are big hits with our guests. The indoor/outdoor hot tub sauna is a huge hit, particularly with colder temperatures.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

Thought to spend 3 hours with the family there and have an awesome family experience! I couldn't have made a worse choice! This place is - Super expensive! Come on: a 3 year old pays $33 for 3 hours? (Yes, you could stay all day, but a 3 year old inside an ear deafening and cold facility for more than... More 

Was this review helpful? Yes 2
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

We’re sorry to hear that you felt the park was expensive. During our spring break week, the park sells out everyday. However, we want you to know we offer a variety of passes at lower prices, such as twilight passes at $19.99. We also offer family packs, as well as municipal and military passes. Please visit our website and give... More 

2 reviews
3 of 5 stars Reviewed April 9, 2015

I have been to many resorts out of the country and this I would not consider a resort. On the other hand if I was just reviewing the life guards I would give them an "Excellent" review. The Lifeguards were so attentive and detailed in their watches. One girl in specific did something that I had not seen before, in... More 

Was this review helpful? Yes
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Chary, Thank you for taking the time to post to TripAdvisor about your experience at the CoCo Key Water Resort. Resorts are often based on being all inclusive, which the Hotel ML and CoCo Key Water Park are as they provides guests everything needed for a vacation. However, we are very much different than many of the resorts I've... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 2, 2015

Im currently in line getting lunch and have been in line for 30 min. One cashier with no help in getting orders... at lunch time! I already complained and 1 person came but still one cashier! No wonder all reviews are bad for this place. This is my family's first time here & i dont think we will come back!... More 

Was this review helpful? Yes 1
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Hi Davey, We’re so sorry about the long line at the CoCo Key Water Resort. We try very hard during the lunch rush that takes place at the resort to service our guests in the most convenient fashion. I know management has discussed this lunch rush in an attempt to speed up service without sacrificing quality, and to shorten the... More 

Brooklyn, New York
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 19, 2015

I had my son's 5 -th Birthday party ,there and we came in time 10.45 but the party host was not so helpful . We came from Brooklyn for the first time in that place , and she did not even show us how to use locker and where exactly its located , I spend over 15 min of our... More 

Was this review helpful? Yes 1
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Hi Adelina, Thank you for posting to TripAdvisor about your experience. We are always looking to improve and we take your post as that opportunity. I will let engineering know that it was too cold for you. The amount of chlorine we use is regulated for the safety of our guests. We're sorry the smell was too much for you.... More 

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Questions & Answers

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Typical questions asked:
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  • Is there a restaurant or café onsite?