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Address: 915 Route 73, Mount Laurel, NJ 08054
Phone Number: 877 494 2626
Website

TripAdvisor Reviewer Highlights

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Went there for a birthday party, wasn't impressed

My daughter had a good time, but I wasn't that impressed. the water park area was HOT.... like a sauna, no air circulation....the water seemed clean, the changing room was... read more

3 of 5 starsReviewed May 20, 2015
Daina C
,
Mount Laurel, New Jersey
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314 Reviews from our TripAdvisor Community

Date | Rating
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English first
Mount Laurel, New Jersey
Senior Contributor
26 reviews 26 reviews
6 attraction reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 20, 2015 NEW

My daughter had a good time, but I wasn't that impressed. the water park area was HOT.... like a sauna, no air circulation....the water seemed clean, the changing room was equally as HOT and steamy. I only saw two life guards and the place was packed, sothat was a little concerning. The pizza that was served to the kids was... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
4 attraction reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 16, 2015

You take the good with the bad. Just wanted to say we started out by having a GREAT trip but towards the end, it was not fun. Helen, was a wonderful helper. My first time there and I had a hard time understanding the locker system. She came over and help me and my son out. She walked us through... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 12, 2015

We came in August 2014 for my 3 year old son. We originally wanted to go to Sahara Sam's but they were closed. My son had fun he enjoyed the kiddie pool on the upper floor. Food is obviously overpiced..most places like this are. And it noting special. I'd try to let the kids eat before and just get drinks.... More 

Was this review helpful? Yes
Bronx, New York
Senior Reviewer
10 reviews 10 reviews
6 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 7, 2015

Took my son here for his 12th birthday for two nights. Water park admission was included with room booking for each night we stood. The water park is very nice, very big, however in my opinion it was geared more towards smaller children. Mostly little kiddie slides which my 7 year old girl really enjoyed. My son only enjoyed the... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
2 reviews
4 of 5 stars Reviewed May 3, 2015

Reserved a birthday party for my daughter's 6th birthday. The children and parents had a great time - loads of fun! I was extremely impressed with how well the lifeguards managed the place. They really made you feel like your child(ren) were safe! I was also pleased with the hosts. Their customer service was great! Thank you Coco Key for... More 

Was this review helpful? Yes
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Thank you so much for taking the time to post about your wonderful experience at the CoCo Key Water Resort. We’re glad to hear the hosts provided the experience that you wanted for your child. Also, we love when our guests feel safe! Nothing is more important!! We’re always excited to hear that you will be returning. We look forward... More 

Reviewer
4 reviews 4 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2015

I came recently and witnessed what I could only describe as an irate customer who couldn't be pleased no matter what was offered. I see below she left a bad review and I didn't think that was fair seeing what I saw. The whole team of employees handled themselves impeccably. As someone who travels often it is something I value... More 

Was this review helpful? Yes 3
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Lizz, Thank you for taking the time to read the posts to TripAdvisor and our responses and to in turn post about your experience. It’s true. I double checked with management before replying to ensure that everything in our capacity was done to resolve the situation. Our goal, as I often write on TripAdvisor, is to make our guests... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2015 via mobile

I had called to reserve two night in coco keys nj but unfortunately the nights I wanted weren't available but just one. I had called reservation and a lady named Jacklyn V was very nice and helpful. She took her time to explain everything to me in a respectable and professional manner. She answered all my questions that I had... More 

Was this review helpful? Yes 2
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Yarias, We don’t often receive posts before our guests even arrive, but we’re thrilled by it! Thank you! I will most certainly pass on your compliment to management. As an independently owned and operated hotel, we put an enormous amount of time and effort into our reservations office that we staff, as opposed to so many hotel chains that... More 

Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 21, 2015

We stayed overnight at this resort with our 2 and 5 yr old neice and nephew. We had a lot of fun and the kids were so exited. My only issue was with the cleanliness of the room. I spotted blood stains on my pillow and the bathroom needed repairs. Overall it was good for the price that we paid.

Was this review helpful? Yes 1
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

We’re thrilled to hear that The Hotel ML and CoCo Key Water Resort provided a great atmosphere for your family. However, I totally dismayed by the stains and cleanliness. We work very hard to provide a clean room. In reference to the stains, I hope you immediately contacted the front desk to resolve the issue. We’re glad to hear our... More 

Baltimore, Maryland
2 reviews
4 of 5 stars Reviewed April 20, 2015

children had a great time. the water temperature could have been warmer and not enough clean up behind the kids parties

Was this review helpful? Yes
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Thank you for posting to TripAdvisor. We’re thrilled to hear that your kids had a great time. We do keep the ambient temperature at 84 degrees per regulations. Needless to say, I will pass along your comments to the resort on the water temperature. Also, I will pass along your comments about the clean up after all of our parties.... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2015

Coco keys in mt laurel nj is the worst place on earth the over book over crouded. I 4 hrs to get there the kidswere so excited there first time doing something like this . I work hard for my money. I checked in at 2pm & checked out at 4pm They will not refund my money. The so called... More 

Was this review helpful? Yes 4
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Doreena, I've brought this review to the attention of the management at the hotel. I want to start by saying that our management team, and all of the personnel at the hotel, are dedicated to helping guests when they have an issue with their stay. In this case, we did dedicate an enormous amount of time and effort to... More 

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