My husband and I visit the casino many times in the last 13 years, There have been many changes. The staff is inexcusably rude. Since the triple pay on Tuesdays in April, and the new deal with no premium pay until Tuesday a.m. the people coming into the casino are sitting and holding machines for up to two hours prior... more

I totally agree about the "tight slots". Didn't see anyone winning anything substantial....Paid the $$$ for the buffet and found it extremely disappointing. My wife and I left the buffet and ended up eating a couple of hot dogs from the small stands provided. Won't go back!!! more

Went for the match promotion. They changed the rules that were on the promotion so would only honor $100 from other casios. Spoke to managment and said that because i lived within 2 hrs away, would not honor more. I was a gold card member. Never offered a night. Would take between 500 and 1000 everytime I went. Slots have... more

We visited soaring eagle yesterday to cash in on the "match this" promotion. Right!! If you want to stand in line for 1-2 hours. Not! My husband and I each had $400 and we had to put in over half before we started seeing anything come back. We stayed a total of 3 hours and ended up losing everything. MY... more

I've had many visits to the Soaring Eagle over several years and I can honestly say I've seen the payouts on the slots get progressively worse. I'm a responsible gamer and know that's it's just for fun, but you don't see ppl winning like you used to. It wasn't all that uncommon a few years ago to walk away ahead... more

First I would like to tell people for the First visit there do not use the promotionial Club Card,that is one of Las Vegas,Secrets,I tell you if you go to the Soaring Eagle you will see that People are shuffled in and Out like cattle,there is no entertainment,because Whole groups and I Had to sit and stand around and wait... more

We go to the casino often and have never been offered a free room. We have been to many of the other casins in the are maybe once or twice and always get free rooms and other vouchers. We never win anything on the slots.. The machines are very tight. We enjoy the buffet and the hotel. They are very... more

I have been to Soaring Eagle Casino about 5 times a year since 2002, so approximately 35 times. Out of those times, I have probably won 5 times, 3 of those were before they made the machines cashless. Now nobody wins at all. If you win, it's like $20, then the machine gradually takes it back from you. You never... more

The hotel is nice but the casino is awful. They used to have coin machines and now they have converted everything to paper. When the coin machines were there we won a lot more. I think they did that on purpose because they were paying out too much. It's not very much fun when you put $500.00 into a $1.00... more