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Shepler's Mackinac Island Ferry

556 E. Central Ave, Mackinaw City, MI 49701
800-828-6157
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Type: Ferries/ Boats
31 visitor photos
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491 reviews from our community

Visitor rating
    385
    79
    17
    5
    5
Date | Rating
  • English first
  • Any
English first
Stamford, Connecticut
1 review
2 of 5 stars Reviewed September 19, 2014 NEW

If everything goes smoothly Shepler's is probably fine, but if anything goes wrong they quickly show a complete lack of customer service bordering on hostility. It's very strange. In my case it was a misplaced suitcase, which was a mistake that an apology and a quick effort to get back to me would have been all it would have taken... More

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Oakland, Maryland
Contributor
15 reviews 15 reviews
5 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2014 NEW

We enjoyed quick, efficient, and clean ferry service to Mackinac Island! Service was on time and ferry personnel were friendly and helpful.

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Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Great review and right to the point! Thanks for visiting and we hope to see you on your next trip to Mackinac. More

Saint Joseph, Michigan, United States
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014 NEW

My family had a wedding to go to on the Island and we received a group discount to use Shepler's ferry to get to the island. It was the first time traveling with my 7 month old and if it wasn't for the AMAZING service and guidance from the staff I would have had a panic attack and we most... More

Was this review helpful? Yes 1
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Great review! We are happy that we could be there for you. The logistics of getting to and being on the Island can seem daunting, so we try to make it as easy as possible. And we're sure you were not the only person that day that left something in their car, so we hope that makes you feel a... More

Canton, Michigan
Senior Contributor
41 reviews 41 reviews
18 attraction reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2014 NEW

We've taken the other ferries over to the island in the past, but Shepler's was nice. The service was very quick and efficient, which was very helpful for our family of four. Loading and unloading took place quickly, which seems rare for ferries these days.

Was this review helpful? Yes 1
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thank you for riding with us on your recent trip to Mackinac! We do our best to be efficient and on-time. We are happy that you noticed. Please come back and see us on your next trip. More

Miami, Florida
Contributor
17 reviews 17 reviews
4 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 13, 2014

First time to mackinac, and used Sheplers to get there....these guys take customer service seriously. From the minute you pull in, the staff are helpful and courteous, without exception. The parking guys, the ticket office, the luggage attendants, the boat crew and captain. Even in the pouring rain! One parking/luggage attendant spent a few minutes giving us some great tips... More

Was this review helpful? Yes 2
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Wow! You did a great job describing our whole operation in one paragraph! We're happy to hear that you had such a great time and we thank you for taking the time to write such a great review. We hope that you will consider Mackinac Island for a return trip! More

Norristown, PA
Senior Contributor
22 reviews 22 reviews
7 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 13, 2014

It's not often that you can say that "getting there is half the fun", but when travelling to Mackinac Island from either Mackinaw City or St. Ignace, I suggest you give Shepler's a try. They treat their customers like old friends, the public areas are clean and attractive, and the ride itself is super-quick. But if you want to see... More

Was this review helpful? Yes 1
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thank you! We also believe that getting there is half the fun! We are happy that you had a great time. More

Metamora, Michigan
Senior Reviewer
9 reviews 9 reviews
3 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2014

If you sit on the upper deck of the ferry, you just might get wet if the lake is choppy. Luckily we were on our way back from the Island, so it didn't matter too much to us, but others weren't too pleased. Have fun live and let live!

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Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

We're happy to hear that you didn't mind getting wet! That is always a risk you take when sitting on the open-aired deck. When the Captain makes the announcement that the top deck might get wet, they're probably going to. :) Glad you had fun on your trip and we hope to see you again! More

Contributor
17 reviews 17 reviews
9 attraction reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 10, 2014

We are staying at a camp ground and were told Shepler's Ferry has a free shuttle to pick you up if you don't have a car to get to there. We have a car so we drove to the harbor and parked for free in their parking lot. It cost $26 per person but you can get a AAA discount... More

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Raleigh
1 review
5 of 5 stars Reviewed September 7, 2014 via mobile

I just want to take a moment to compliment the Shepler team that helped me today. On the way to the island, I realized that I left my jacket in my car (parked with the ferry service). I asked the crew if they could help me avoid a trip back over. They quickly offered to find the jacket, put it... More

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

That's a great testimonial! Our motto is First Class Service. Every Guest. Every Day. We are happy that you experienced that first-hand. Come back and visit us again soon! More

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

We took the Shepler's ferry to Mackinac Island. From the time we pulled into the parking lot there were employees ready to help us with everything. They took our luggage, tagged our bicycles, parked our car and made the entire journey easy and hassle free. When we got to the island we walked over to the Main Street Inn and... More

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