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Shepler's Mackinac Island Ferry

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Address: 556 E. Central Ave, Mackinaw City, MI 49701
Phone Number: 800-828-6157
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TripAdvisor Reviewer Highlights

Read all 526 reviews
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  • 412
    Excellent
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    Very good
  • 20
    Average
  • 6
    Poor
  • 6
    Terrible
nice ride

was a great ride to mackinac island. the ferry dock is in a good ;location and very close to downtown. price is the same everywhere but the boats are clean and had air condition .

5 of 5 starsReviewed April 26, 2015
Roy765
,
Denver, Colorado
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526 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Denver, Colorado
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed April 26, 2015 NEW

was a great ride to mackinac island. the ferry dock is in a good ;location and very close to downtown. price is the same everywhere but the boats are clean and had air condition .

Was this review helpful? Yes
New Orleans, Louisiana, Usa
Top Contributor
205 reviews 205 reviews
60 attraction reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed April 21, 2015 NEW

We live on the island and for the money and service Sheplers is your best bet. Timely departures and friendly staff. Always busy so be there well before you plan on departing.

Was this review helpful? Yes
Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 attraction reviews
5 of 5 stars Reviewed March 18, 2015

You will like this place.Fun for everyone. Tasty fudge and everyone is friendly. Restaurant were great and view is amazing..

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

We are happy to hear that you enjoyed your visit to Mackinac Island! Thank you for the great review. We hope to see you again soon! More 

Marquette, MI
Contributor
11 reviews 11 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

My family always gets a smile as a greeting and as we disembark. The vessels are always clean. These teams are always great for getting to and from the Island. We really enjoy Mackinaw City's dining and lodging, too. Using Shepler's usually ends up being most convenient for us.

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thank you for review. One of our main goals is to keep our vessels clean. We think it just adds so much more to your trip to Mackinac if it starts out on a clean boat. We are happy that you noticed! Please come back and see us again on your next trip to Mackinaw City. More 

Fergus Falls, MN
Contributor
13 reviews 13 reviews
5 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2015

Price was right, service was great! Despite the wind, we had a smooth and scenic ride over to Mackinac Island and back. The seating was comfortable. Our luggage, belongings all handled well.

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thanks for visiting with us from Minnesota. We are glad that you had a great trip and we hope that we will see you again next time you are over this way. More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2015 via mobile

My family and I took my son over for the day. We had a blast. The Sheplers crew was very polite and friendly.

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thank you for the great review! We are happy that you had such a fun trip and hope you will keep coming back! More 

1 review
3 of 5 stars Reviewed December 8, 2014

I have been a customer of Shepler's Ferry service for many years. In the past, my experiences were always positive. I even knew a summer employee who told me how much Shepler's tried to emulate Disney World's cleanliness and customer service and this is still apparent on the dock today. Their response to all the comments on this site demonstrates... More 

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

We are sorry to hear that you had a bad experience this past summer. We are definitely committed to our customer service and that includes keeping to our printed schedule. Our guests want us to be on time going to the Island and coming back. We do suggest that you arrive at least 15 minutes prior to the departure that... More 

PA
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed December 7, 2014

Good trip over & back. Very helpful staff & accommodating. Little over zealous in taking your car to the parking lot, didn’t have time to figure out if we got everything out we needed. They did radio they guy to bring back what we didn’t get out. May have even held the ferry for a few seconds. They were recommended... More 

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thank your for trusting your transportation to us. We are definitely in a high-paced atmosphere with a departure every half hour during the summer. We are happy that we were able to grab your needed items from your car and get them to you before the boat left. We hope to see you again on a return trip to Mackinac... More 

Peru, IL, United States
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 29, 2014

My wife and I used Shepler's Ferry Service in September. We have used them several times without issue and felt comfortable using them again. We parked our car at the required location for valet service, purchased tickets and parking. Their crew took our luggage and instructed us to get in line as the ferry was just loading. While in line,... More 

Was this review helpful? Yes 3
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

This definitely was an unfortunate incident of another guest not paying attention to what they were doing. Both rental car companies that were involved were notified of the situation and since no damage was done to either vehicle, they decided that a police report was not necessary. We did clean the car out once we found out from you that... More 

Dayton, Ohio
Senior Contributor
33 reviews 33 reviews
23 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 17, 2014

Of the 3 choices for ferry service to Mackinac Island, this one has the very best value. Not only are the prices very reasonable, but the parking options are as well - some even free. If given the chance to choose between the fenced lot and the unfenced lot - go with the unfenced. No crime in the area (a... More 

Was this review helpful? Yes
Misty M, Manager at Shepler's Mackinac Island Ferry, responded to this review

Thank you for posting pictures to go along with your great review. We are happy to hear that you and furry friends had a great trip with us. We look forward to having you onboard on your future vacations to Mackinac Island. More 

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  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?