Water Park they charge $5 to watch your child and 25 min. later they change the price and try to charge $15 with no reason.Lisa Bough is There so called Manager with no skills and very mean to the customer's and even call the cops on the customer's. I am 57 years old and have never seen a manager talk... More

Lisa Burroughs was the manager on duty. We had a birthday party at the water park attached to hotel. Lisa walked up and im fromt if a crowd of people accused us of sneaking in and she was going to call the police!!! After I lifted My arm to show her my Purchased wrist band she simply went "oh and... More

Lisa borough is the rudest sales exec I have ever encountered. Spent 200 dollars and me and my father were escorted out for not purchasing wristbands for ourselves when we were only there to supervise our kids. So we went sat in car. Then the police were called to ask us to leave the premises. Absolutely terrible customer relations. We... More

We were looking for something to do as a mini vacation/spring break for our kids 6 and 9. I looked at various indoor waterparks and came across buccaneer bay and thought we'd try it out, one it was close to home and two, didn't seem as expensive as some of the other places around. It's not a huge indoor water... More

My wife and kids decided to get a room for the evening, and let our children(9 and 6), have the weekend to stay and play for the weekend at Buccaneer Bay. The room seemed clean and tidy. The waterpark, well, its not as big as one may think. But it is big enough for the little ones to enjoy. When... More

It was the worst hotel ever! The waterpark was ok, except I thought it would have more stuff for older kids! The staff was incredibly rude to us.. We had requested a room with 2 beds.. Got a room with 1 bed and had to have our son sleep on a roll a way bed that they charged us for... More