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Address: 7801 E. State Street, Rockford, IL 61108-2721
Phone Number: 815.398.6000
Website
Description: At CoCo Key we make kids happy! Combining the relaxation and enchantment...
At CoCo Key we make kids happy! Combining the relaxation and enchantment of the Keys with the wild excitement of a 60,000 square foot indoor water park, your family’s tropical getaway is all right here. Whether splashing for just a day or staying at the Best Western Clock Tower Resort with one of our signature overnight packages, Rockford’s CoCo Key is Illinois' most complete indoor water park experience.
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TripAdvisor Reviewer Highlights

Read all 152 reviews
Visitor rating
  • 6
    Excellent
  • 19
    Very good
  • 27
    Average
  • 26
    Poor
  • 74
    Terrible
UNDERWHELMING!!!

The water park itself is mediocre at best. Dated, and not clean! No towels or inner tubs available. We stood in line and rented a "cabana" at a cost of of $100 the day. TV's... read more

2 of 5 starsReviewed April 3, 2015
Brad D
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152 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Illinois City, Illinois
Top Contributor
106 reviews 106 reviews
55 attraction reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 20, 2015

This could have been a great indoor water park, and it probably was when it was new. However, there are multiple things broken and more importantly, it was a madhouse with several lifeguards missing. There was a sign up saying they desperately needed lifeguards and I quickly learned why, because the few they had there were in over their heads... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 18, 2015 via mobile

This is the biggest disappointment ever! !! We traveled 5 hours from Missouri to attend this waterpark, my twins who turned 9 and my oldest who turned 10 were so disappointed. We saw the video online and we're excited to play on the play structure and water slide but they were closed. The staff who showed no empathy reduced the... More 

Was this review helpful? Yes 1
Freeport, Illinois
Senior Contributor
26 reviews 26 reviews
6 attraction reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 18, 2015

We have been here several times over the years and I will NEVER come back. Nothing is working. The place is ran by underage kids who don't know much. So very sad and disappointing to see how they let this place go downhill.

Was this review helpful? Yes
Lombard, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

Staff is completely rude. Hotel guests are to receive towels except there are no towels ever to be handed out. Bottom of pools are so hard our feet were scrapped up. The lazy river rafts are deflated and you can only use the clear rafts on the waterslides but here are no signs telling you that. So, when my kids... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 6, 2015

We checked their website before we left the house. We drove 40 miles with 4 kids. Time came for it to open and everyone waited for the door to open. Checked their website again and they are closed for the entire week, "sorry for the inconvenience " There was not even a sign on the door stating they were closed.... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 4, 2015

2 hour drive for nothing, but a out dated dirty place. If I'm on vacation that means I don't want any worries. Especially when I'm with my little one's. Last minute spring break plans I regret. Big fight by the pool, no towel for my 2 day visit at the pool area. Safety is a big concern, police showed up... More 

Was this review helpful? Yes 4
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 3, 2015

The water park itself is mediocre at best. Dated, and not clean! No towels or inner tubs available. We stood in line and rented a "cabana" at a cost of of $100 the day. TV's have been removed, and ceiling fan does not work. I'm certain most people have better amenities in their back yard sheds. The food in the... More 

Was this review helpful? Yes 4
1 review
1 of 5 stars Reviewed April 2, 2015

I was very disappointed to read the reviews AFTER I had taken my daughter and two nieces here. The reviews are correct; the bathrooms are more than disgusting (no toilet paper, no soap, and no paper towels almost the entire day), floors are disgusting with crushed food, and who knows what else, all over, poorly supervised, over flowing garbage cans,... More 

Was this review helpful? Yes
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 30, 2015

Drove three hours to take my two children on our first spring brake vacation . This place is awful Online says open at 10 When I check in the receptionist tells me it's noon. So I check out at 11 and what sit in the ancient lobby for a hour waiting for the s*** hole to open? Bathrooms where so... More 

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 30, 2015

Are they going out of business???? Who runs this place? New owners who care to invest in the business and properly manage the facility will be the only thing to give this place a fighting chance. But at this point, no ones coming back. One star for employees, none for the facility. Female cleaners in men's restroom (instead of closed... More 

Was this review helpful? Yes 4

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Questions & Answers

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1 question
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Olive Branch, Mississippi
4 months ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?