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CoCo Key Water Resort

Address: 7801 E. State Street, Rockford, IL 61108-2721
Phone Number: 815.398.6000
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19%
Ranked #14 of 15 Attractions in Rockford
Type: Water Parks, Amusement Parks
Owner description: At CoCo Key we make kids happy! Combining the relaxation and enchantment of the Keys with the wild...
Useful Information: Activities for older children, Activities for young children, Wheelchair access, Stroller parking, Lockers / storage, Bathroom facilities
More attraction details
Attraction details
Type: Water Parks, Amusement Parks
Owner description: At CoCo Key we make kids happy! Combining the relaxation and enchantment of the Keys with the wild excitement of a 60,000 square foot indoor water park, your family’s tropical getaway is all right here. Whether splashing for just a day or staying at the Best Western Clock Tower Resort with one of our signature overnight packages, Rockford’s CoCo Key is Illinois' most complete indoor water park experience.
Useful Information: Activities for older children, Activities for young children, Wheelchair access, Stroller parking, Lockers / storage, Bathroom facilities

Hotels near CoCo Key Water Resort

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132 reviews from our community

Visitor rating
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    61
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed January 25, 2015 NEW via mobile

I have visited this resort on many occasions. when they first opened, it was very nice and clean. This last year has been a total change. Every time I take my daughter there, they are closed for some sort of issue with the water, the locker rooms are disgusting (diapers and dirty underwear on the floor, either no water pressure... More 

Was this review helpful? Yes
Pingree Grove, Illinois, United States
1 review
1 of 5 stars Reviewed January 25, 2015 NEW

We were a group of 7 and purchased tickets and visited on 1/24/2015 (so roughly spent $105) and came to find out as we entered that the water heater for the lazy river, hot tub and the large play island was broken....the staff knew this but didn't tell anyone or post a sign as you paid on the way in.... More 

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1 review
2 of 5 stars Reviewed January 23, 2015 NEW

My Husband and I had been excited to hear that we were invited to a weekend resort getaway. We went with friends who had gotten the trip as a gift. We are all from the Dekalb area and had never been before. Upon arriving, we were subjected to wait in a long line that was out the door. When we... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 23, 2015 NEW

The waterpark air temperature was cold, the water was cold and full of people you'd cross the street to avoid. Only went once and we'd booked 3 nights at the associated clocktower hotel which was also terrible but like many others we had to retreat to its filthy pool area (it was at least very warm) to swim in warm... More 

Was this review helpful? Yes 2
Island Lake, Illinois
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 18, 2015

I booked two rooms for a birthday party, one of our rooms didn't lock! I was promised it would be fixed and upon returning from the waterpark at 10pm with 9 kids, the lock was not fixed! I asked for a refund for the room and had to sleep with 9 kids in 1 room! Instead of them refunding my... More 

Was this review helpful? Yes 4
Rockford, Illinois
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 13, 2015

I attempted to call and email for several days in an attempt to schedule a large family party (40 people) and when the Sales Manager finally returned my call he acted extremely inconvenienced by having to answer any of my questions. When I asked if they offer any discounts for such a large group he acted like I was asking... More 

Was this review helpful? Yes 8
1 review
3 of 5 stars Reviewed January 7, 2015 via mobile

Check in was unorganized & took 2 hours but it was new years eve & they were understaffed. If you are expecting 5 star service & hotel stay away. Everything was clean but outdated. The staff was friendly but slow to respond. I had fun but more importantly my son had a blast! I would go again. But this hotel... More 

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1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 3, 2015 via mobile

Let me start by saying that the girl at the desk during check-in was rude. She gave us different information than what I was given over the phone when I booked the room. The family rest room inside the water park was probably the dirtiest I have ever used! There were only about 15 tubes for the slides and the... More 

Was this review helpful? Yes 5
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 1, 2015 via mobile

Went there with my husband and daughter along with friends and their 3 kids for NYE. Check in was 3pm and at 5pm we were still standing in line. The line was about 45 people deep. While standing in line we heard multiple complaints that the rooms were disgusting, they were double booking rooms, a couple walked in on another... More 

Was this review helpful? Yes 5
Machesney Park, Illinois, United States
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 28, 2014

My daughter enjoyed herself, but my wife and I DID NOT! The other patrons seemed to be there as a group, family I'm guessing. There was a (possibly 8yr old)little girl in the younger sized pool acting out what looked like she was grinding the floor. Very disturbing that she has even seen that to mimick it. But once I... More 

Was this review helpful? Yes 8

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Here's what previous visitors have asked, with answers from representatives of CoCo Key Water Resort and other visitors
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Olive Branch, Mississippi
29 days ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?