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Gray Line Tours Chicago

Downtown / The Loop
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Address: 27 E Monroe St # 515, Chicago, IL 60603
Phone Number: (312) 251-3107
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Limited Time! Save 10% using promo code BF10
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TripAdvisor Reviewer Highlights

Read all 174 reviews
Visitor rating
  • 38
  • 34
    Very good
  • 21
  • 28
  • 53
Needs a Better Tour Guide !!

The tour was spoilt by the agressive nature and attitude of the guide, Paul. He was certainly informative, new his 'Chi Town' - no doubt about it. Very regimented attitude and far... read more

3 of 5 starsReviewed 3 weeks ago
Dorchester, United Kingdom

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174 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Dorchester, United Kingdom
Level Contributor
30 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The tour was spoilt by the agressive nature and attitude of the guide, Paul. He was certainly informative, new his 'Chi Town' - no doubt about it. Very regimented attitude and far to rapid spoken delivery of sights, points of interest.

Thank DominicR66
Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Their tours and tour guides are so consistent, in that they are always so interesting and the guides are always so fun & informative!!!

Thank Robynn B
Crystal Lake, United States
2 reviews
5 of 5 stars Reviewed October 12, 2015

Our bus driver was funny and charming, and our tour guide knew so much about Chicago, and pointed out many things I'd never noticed before. Both of them really worked hard to make our tour special, and of course Chicago is well worth seeing and learning about.

Thank June W
Wenatchee Wa
Level Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 11, 2015

My husband and I took the Grand Tour of Chicago and Paul was our tour guide. We learned the ends and outs of Chicago over four hours. We saw the highlights of what the city had to offer and were able to decide where we might like to visit again. Paul was very knowledgable about his subject matter and was... More 

1 Thank TravelerWantABe
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2015

Was the tour a pleasant experience? Absolutely not. The tour guide Paul was one of the rudest people I have ever met. When I got on the bus, my son who is two and a half years old was sleeping. Paul told me the seat I was sitting in was broken and that I needed to move to the back... More 

2 Thank Michele B
Toronto, Canada
Level Contributor
30 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 29, 2015

This firm popped up when looking for 'Things to do in Chicago'. I didn't read the reviews here and as it was a few minute walk from my hotel decided to wander over to the booking office to talk to them. Well, 20 mins later I still hadn't found the booking office, despite wandering around the building they were allegedly... More 

6 Thank Mike P
Tillsonburg, Canada
Level Contributor
55 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 19, 2015

We took the 4 hour tour which was split into 2 x 2 hour tours of North and south Chicago. Our guide was very informative and interesting. The only downside was that we booked online and paid for our tour a couple of weeks prior and were asked to call/ email 48 hours in advance if we wanted to be... More 

Thank nani54
Olathe, Kansas
Level Contributor
143 reviews
72 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed June 11, 2015

Great, great tour. Pat and Paul we're fabulous, Pat navigated the streets with enviable and awe inspiring skill while Paul kept us entertained with his knowledge and humor. Highlights of the tour were President Obama's home, the Robie House and the Rockefeller Chapel on the campus of the University of Chicago.

1 Thank Jennifer S
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2015

Pat & Paul did a great job getting us around and letting us know what we are seeing. they deserve a big thank you for job well done.

1 Thank Frankmorte
Wichita, Kansas
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 6, 2015

I would recommend avoiding the Palmer House Hilton location for getting your tours. We bought the Go pass and showed up at 9am when they opened. The grey line lady showed up at 9 kicked us out of the store and told us we were supposed to line up outside of the store. When we tried to ask about the... More 

1 Thank KP0421
Sandra D, Manager at Gray Line Tours Chicago, responded to this review

Hello, We are sorry about the experience mentioned above. I understand that you felt as if you were being "kicked out," however, it is the policy of the gift shop due to the volume of customers that arrive that they must line up outside of the store for safety reasons associated with high occupancy. We apologize for any inconvenience this... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.