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Gray Line Tours Chicago

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Address: 27 E Monroe St # 515, Chicago, IL 60603
Phone Number: (312) 251-3107
Website
Book ahead on Viator
$25*
and up

TripAdvisor Reviewer Highlights

Read all 156 reviews
Visitor rating
  • 32
    Excellent
  • 28
    Very good
  • 19
    Average
  • 28
    Poor
  • 49
    Terrible
Most recent review
Worst city tour ever

My husband, my daughter, and I took this 4 hour city tour on a Saturday in Janruary. It was awful! So very boring, and as another reviewer pointed out, no hop on hop off during... read more

1 of 5 starsReviewed January 31, 2015
Shawn H
,
Cleveland
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156 Reviews from our TripAdvisor Community

Date | Rating
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English first
Cleveland
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 31, 2015

My husband, my daughter, and I took this 4 hour city tour on a Saturday in Janruary. It was awful! So very boring, and as another reviewer pointed out, no hop on hop off during the winter. The entire 4 hours we were let off once at a conservatory for 20 minutes, and another time near the end of the... More 

Was this review helpful? Yes 1
Niagara-on-the-Lake, Canada
Top Contributor
51 reviews 51 reviews
11 attraction reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed January 28, 2015

My daughter and I on a visit to Chicago took a taxi from our hotel to the Gray Line office to purchase tickets for their Hop On Hop Off tour in December, only to be told that they didn't do them after a certain date in October. It would have been nice if their brochure had stated that. Ended up... More 

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Bend, Oregon
Contributor
20 reviews 20 reviews
10 attraction reviews
1 of 5 stars Reviewed January 28, 2015

We have taken Gray Line tours all over the world and have always had a great experience. I was a little concerned about all the negative reviews on Trip Advisor for this particular tour, but I couldn't imagine it being that bad. We were a group of three, staying at the Courtyard Marriott downtown. Our friends from Wisconsin drove in... More 

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1 review
5 of 5 stars Reviewed January 12, 2015

This past summer I traveled around the United States and visited every major city. I took the hop-on, hop-off bus tours in every major City, and this was by far the best. The young Irish gentlemen, Sean (who's name I made sure to take note of) in the ticket office at the Palmer House made my experience so delightful. He... More 

Was this review helpful? Yes
Glen ellyn
Top Contributor
86 reviews 86 reviews
25 attraction reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 11, 2015

As a Chicago native I was shocked this tour showed me things I had no idea of! Loved the upper deck and the guide was a genius! A great weekend thing to do if you live here and if you don't!

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Balaton, mn
Top Contributor
51 reviews 51 reviews
10 attraction reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 8, 2015 via mobile

Cold day in Chicago. We took the 4 hour tour. Pat was an awesome driver. It was a very interesting tour lest you see a lot of the real Chicago.

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Sydney, Australia
Contributor
15 reviews 15 reviews
3 attraction reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 27, 2014

OMG - where do I start... I) 9.30am pick up for a 10am tour was a 10am pick up for a 10.15am tour 2) The 2pm finish, with a hotel drop off was actually a 1.55pm finish at some place where their changeover occurs, then swap buses to the hotel drop off bus. But the hotel drop off bus wasn't... More 

Was this review helpful? Yes 2
savannah
Senior Contributor
36 reviews 36 reviews
8 attraction reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 17, 2014

We purchased a go chicago pass and this was included. We figured we would use it instead of cabbing everywhere, since most of the stops where near where we were going. The woman who gave us our passes was rude and disinterested in answering any questions. The hours on our passes, the maps, and the print out from the go... More 

Was this review helpful? Yes 4
Albany, New York
Senior Contributor
24 reviews 24 reviews
12 attraction reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 10, 2014

I purchased tickets for this tour, which include a "hop on/hop off" function. The vehicles consist of single deck trolley (busses) and double deck busses with an open top. My biggest and most important issue concerns the vehicles themselves. The double deck busses are wrapped with advertising, making all four sides of the bus a rolling advertisement/billboard for other corporations.... More 

Was this review helpful? Yes 2
Morgan Hill, California
Top Contributor
203 reviews 203 reviews
72 attraction reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed November 1, 2014

We used Gray Line Tours for a two-day Hop On Hop Off service, as well as a Chicago North Side tour. The North Side tour was good. The Tour guide was very informative. The bus was large, comfortable and clean. However, they were very disorganized on the morning we wanted to take this tour. The woman at the Palmer House... More 

Was this review helpful? Yes 4

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?