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Gray Line Tours Chicago

Address: 27 E Monroe St # 515, Chicago, IL 60603
Phone Number: (312) 251-3107
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Ranked #284 of 391 Activities in Chicago
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155 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Niagara-on-the-Lake, Canada
Top Contributor
51 reviews 51 reviews
11 attraction reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed January 28, 2015 NEW

My daughter and I on a visit to Chicago took a taxi from our hotel to the Gray Line office to purchase tickets for their Hop On Hop Off tour in December, only to be told that they didn't do them after a certain date in October. It would have been nice if their brochure had stated that. Ended up... More 

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Bend, Oregon
20 reviews 20 reviews
10 attraction reviews
1 of 5 stars Reviewed January 28, 2015 NEW

We have taken Gray Line tours all over the world and have always had a great experience. I was a little concerned about all the negative reviews on Trip Advisor for this particular tour, but I couldn't imagine it being that bad. We were a group of three, staying at the Courtyard Marriott downtown. Our friends from Wisconsin drove in... More 

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1 review
5 of 5 stars Reviewed January 12, 2015 via mobile

This past summer I traveled around the United States and visited every major city. I took the hop-on, hop-off bus tours in every major City, and this was by far the best. The young Irish gentlemen, Sean (who's name I made sure to take note of) in the ticket office at the Palmer House made my experience so delightful. He... More 

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Glen ellyn
Top Contributor
83 reviews 83 reviews
25 attraction reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 11, 2015

As a Chicago native I was shocked this tour showed me things I had no idea of! Loved the upper deck and the guide was a genius! A great weekend thing to do if you live here and if you don't!

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Balaton, mn
Senior Contributor
48 reviews 48 reviews
10 attraction reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 8, 2015 via mobile

Cold day in Chicago. We took the 4 hour tour. Pat was an awesome driver. It was a very interesting tour lest you see a lot of the real Chicago.

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Sydney, Australia
15 reviews 15 reviews
3 attraction reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 27, 2014

OMG - where do I start... I) 9.30am pick up for a 10am tour was a 10am pick up for a 10.15am tour 2) The 2pm finish, with a hotel drop off was actually a 1.55pm finish at some place where their changeover occurs, then swap buses to the hotel drop off bus. But the hotel drop off bus wasn't... More 

Was this review helpful? Yes 2
Senior Contributor
36 reviews 36 reviews
8 attraction reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 17, 2014

We purchased a go chicago pass and this was included. We figured we would use it instead of cabbing everywhere, since most of the stops where near where we were going. The woman who gave us our passes was rude and disinterested in answering any questions. The hours on our passes, the maps, and the print out from the go... More 

Was this review helpful? Yes 4
Albany, New York
Senior Contributor
24 reviews 24 reviews
12 attraction reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 10, 2014

I purchased tickets for this tour, which include a "hop on/hop off" function. The vehicles consist of single deck trolley (busses) and double deck busses with an open top. My biggest and most important issue concerns the vehicles themselves. The double deck busses are wrapped with advertising, making all four sides of the bus a rolling advertisement/billboard for other corporations.... More 

Was this review helpful? Yes 2
Morgan Hill, California
Top Contributor
202 reviews 202 reviews
72 attraction reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed November 1, 2014

We used Gray Line Tours for a two-day Hop On Hop Off service, as well as a Chicago North Side tour. The North Side tour was good. The Tour guide was very informative. The bus was large, comfortable and clean. However, they were very disorganized on the morning we wanted to take this tour. The woman at the Palmer House... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 18, 2014

On 10-13-2014,we paid for a closed trolley tour and went to the designated central pickup area. After waiting over 1/2 hour we saw another Gray Line bus and asked the driver if she knew when the next trolley would be by. Her answer was none at that location due to a parade. So we called a number on the ticket,... More 

Was this review helpful? Yes 2

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gray Line Tours Chicago and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?