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Gray Line Tours Chicago

Downtown / The Loop
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Address: 27 E Monroe St # 515, Chicago, IL 60603
Phone Number: (312) 251-3107
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TripAdvisor Reviewer Highlights

Read all 169 reviews
Visitor rating
  • 35
  • 33
    Very good
  • 20
  • 28
  • 53
Good Tour - Poor organisation

This firm popped up when looking for 'Things to do in Chicago'. I didn't read the reviews here and as it was a few minute walk from my hotel decided to wander over to the... read more

3 of 5 starsReviewed June 29, 2015
Mike P
Toronto, Canada

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169 Reviews from our TripAdvisor Community

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Date | Rating
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English first
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 7, 2015

Was the tour a pleasant experience? Absolutely not. The tour guide Paul was one of the rudest people I have ever met. When I got on the bus, my son who is two and a half years old was sleeping. Paul told me the seat I was sitting in was broken and that I needed to move to the back... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
28 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 29, 2015

This firm popped up when looking for 'Things to do in Chicago'. I didn't read the reviews here and as it was a few minute walk from my hotel decided to wander over to the booking office to talk to them. Well, 20 mins later I still hadn't found the booking office, despite wandering around the building they were allegedly... More 

Was this review helpful? Yes 3
Tillsonburg, Canada
Level Contributor
48 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 19, 2015

We took the 4 hour tour which was split into 2 x 2 hour tours of North and south Chicago. Our guide was very informative and interesting. The only downside was that we booked online and paid for our tour a couple of weeks prior and were asked to call/ email 48 hours in advance if we wanted to be... More 

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Olathe, Kansas
Level Contributor
143 reviews
72 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 11, 2015

Great, great tour. Pat and Paul we're fabulous, Pat navigated the streets with enviable and awe inspiring skill while Paul kept us entertained with his knowledge and humor. Highlights of the tour were President Obama's home, the Robie House and the Rockefeller Chapel on the campus of the University of Chicago.

Was this review helpful? Yes 1
Level Contributor
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2015

Pat & Paul did a great job getting us around and letting us know what we are seeing. they deserve a big thank you for job well done.

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Wichita, Kansas
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 6, 2015

I would recommend avoiding the Palmer House Hilton location for getting your tours. We bought the Go pass and showed up at 9am when they opened. The grey line lady showed up at 9 kicked us out of the store and told us we were supposed to line up outside of the store. When we tried to ask about the... More 

Was this review helpful? Yes 1
Sandra D, Manager at Gray Line Tours Chicago, responded to this review

Hello, We are sorry about the experience mentioned above. I understand that you felt as if you were being "kicked out," however, it is the policy of the gift shop due to the volume of customers that arrive that they must line up outside of the store for safety reasons associated with high occupancy. We apologize for any inconvenience this... More 

Burnsville, Minnesota
Level Contributor
5 reviews
4 attraction reviews
1 of 5 stars Reviewed May 31, 2015

Recently I traveled along with my Family to Chicago in May/2015. The experience is horrible. The wait time of the buses are around 2 hours. when we called the customer care they mostly kept on hold without giving proper response. During the rainy day services were stopped by 3.00 PM only. few people with less buses. I would not recommend... More 

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New York City, New York
Level Contributor
17 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 30, 2015

We had a repeat of our excellent experience with GrayLine tours in San Francisco.We took the Grand Tour that includes both North and South Chicago and Hancock Tower's 360.Pat, the driver, who is a replica of Opra is amazing.Her driving skills are par excellence and so also her behavior.The young tour guide was very informative and made the tour a... More 

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Miami, Florida
Level Contributor
32 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 18, 2015

We enjoyed this tour and Leon, gave us an extra treat of singing on the tour! I think the tour encompassed most everything we wanted to see in the short time we had in Chicago.

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Boonton, New Jersey
Level Contributor
147 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 313 helpful votes
4 of 5 stars Reviewed May 16, 2015

We did the Gray Line Hop on/ Hop off tour, so we could stop at the attractions that we wanted to see the most. The only bad part was the waiting around times. Getting from the starting point to the end point took a long time. It took a big chunk out of our day and tired us out. On... More 

Was this review helpful? Yes 1

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.