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Kiva

Neighborhood:
Streeterville
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Address: 196 E Pearson St, Chicago, IL 60611-2101
Phone Number: 312 840 8120
Website
Activities: Biking, Walking
Description: This spa was named "The best day spa in Illinois and one of the best from...
This spa was named "The best day spa in Illinois and one of the best from coast to coast" by Travel and Leisure Magazine.
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TripAdvisor Reviewer Highlights

Read all 19 reviews
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    Excellent
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    Very good
  • 1
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  • 10
    Terrible
They move the Pearson salon into Water Tower

The only reason I go is because my stylist does the best color work. I used to go to the Pearson salon and all of a sudden the management up an moved everyone into the Water Tower... read more

1 of 5 starsReviewed March 26, 2014
catlady0204
,
Chicago, Illinois
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19 Reviews from our TripAdvisor Community

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  • English first
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English first
Chicago, Illinois
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 26, 2014

The only reason I go is because my stylist does the best color work. I used to go to the Pearson salon and all of a sudden the management up an moved everyone into the Water Tower Kiva salon inside Macy's on the 4th floor. What a dump!. The prices are the same as the Pearson salon but the hair... More 

Was this review helpful? Yes 1
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 12, 2013

I went today , and they did terrible job . The old and bald guy ( I forgot his name) "coloured" my hair. I was crying . He coloured my face, my ears, neck and cheek . Also he was yelling at me . Do not go there ever.

Was this review helpful? Yes 2
Albuquerque, New Mexico
Level Contributor
46 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 30, 2013

Unfortunately, I didn't read the reviews before sauntering into Kiva one day while shopping, shame on me! I was in Chicago for work and my down time was limited. I went in just to ask prices, which were high, but I was already there and they had an "opening" so I took it. The people were pleasant enough and I... More 

Was this review helpful? Yes 2
Chicago
Level Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed November 8, 2012

I am *VERY* disappointed in my experience here. I was a new client, excited about my appointment, having been referred by a friend who has been going to Kiva for years. I had an appointment with Hector for 3:30pm, and arrived on-time, and was seated in small area behind the reception. I waited for more than FORTY FIVE minutes, and... More 

Was this review helpful? Yes 2
Boston, Mass
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 16, 2012

This is my third time at Kiva and I've always had a great and relaxing experience. The staff is professional yet friendly and the rooms are warm and clean. I can't wait for my next visit to Chicago, Kiva will be my first stop.

Was this review helpful? Yes 1
calgary
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 7, 2011

I wanted an updo for a wedding i was going to. Got an appointment, didn't ask how much it woudl be - how much can an updo be - at most I thought, maybe $50-$60??? Anyway, after, at the cash register with everyone standing around, i was to pay $125!! I was so shocked, i didn't even ask or argue... More 

Was this review helpful? Yes 2
Versailles, Kentucky
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 2, 2011

I agree with several of the other reviews and can wholeheartedly NOT recommend this place!! Easily, by far the worst experience I've ever had. I went on a recommendation from the concierge @ Sofitel (granted, it wasn't his first choice, but that place was booked). Massage was average, but the pedicure I had was the worst I've ever experienced. First... More 

Was this review helpful? Yes 1
Illinois
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 27, 2009

STAY AWAY from Kiva Spa in Downtown Chicago. They are horribly overpriced, rude to long time customers, the spa itself is not cleaned well and the high school educated staff and management are HORRIBLY RUDE and inadequate. Their manicure, pedicure and waxing supplies are dirty and messy also!

Was this review helpful? Yes 1
Riverwoods, Illinois
Level Contributor
30 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed May 27, 2008

I recently had a manicure and pedicure at Kiva. When I was taken into the "waiting room", I was shocked at how filthy it was. The upholstery was badly stained and the ladies room was disgusting. If I were not going to an event that evening, I would have walked out. The manicurist who did my services was being rude... More 

Was this review helpful? Yes 1
Chicago
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 4, 2008

Where to begin...when I showed up at the Pearson location, I was told my appointment was at the Macy's location next door. I arrived to have to change into my robe in a dressing room, no locker room, no spa sandals, had to walk around in my heels and carry my clothes with me. Had my facial, no extractions, then... More 

Was this review helpful? Yes 1

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Additional Information about Kiva

Address: 196 E Pearson St, Chicago, IL 60611-2101
Phone Number: 312 840 8120
Location: United States  >  Illinois (IL)  >  Chicago>  > Streeterville

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.