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Kiva

196 E Pearson St, Chicago, IL 60611-2101 (Near North Side)
312 840 8120
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Ranked #171 of 206 activities in Chicago
Type: Spas
Activities: Walking, Biking
Description: This spa was named "The best day spa in Illinois and one of the best from coast to coast" by Travel and Leisure Magazine.
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19 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
1 review
1 of 5 stars Reviewed March 26, 2014

The only reason I go is because my stylist does the best color work. I used to go to the Pearson salon and all of a sudden the management up an moved everyone into the Water Tower Kiva salon inside Macy's on the 4th floor. What a dump!. The prices are the same as the Pearson salon but the hair... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 12, 2013

I went today , and they did terrible job . The old and bald guy ( I forgot his name) "coloured" my hair. I was crying . He coloured my face, my ears, neck and cheek . Also he was yelling at me . Do not go there ever.

Was this review helpful? Yes 1
Albuquerque, New Mexico
Senior Contributor
40 reviews 40 reviews
11 attraction reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 30, 2013

Unfortunately, I didn't read the reviews before sauntering into Kiva one day while shopping, shame on me! I was in Chicago for work and my down time was limited. I went in just to ask prices, which were high, but I was already there and they had an "opening" so I took it. The people were pleasant enough and I... More

Was this review helpful? Yes 1
Chicago
Contributor
12 reviews 12 reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 8, 2012

I am *VERY* disappointed in my experience here. I was a new client, excited about my appointment, having been referred by a friend who has been going to Kiva for years. I had an appointment with Hector for 3:30pm, and arrived on-time, and was seated in small area behind the reception. I waited for more than FORTY FIVE minutes, and... More

Was this review helpful? Yes 1
Boston, Mass
Reviewer
5 reviews 5 reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 16, 2012

This is my third time at Kiva and I've always had a great and relaxing experience. The staff is professional yet friendly and the rooms are warm and clean. I can't wait for my next visit to Chicago, Kiva will be my first stop.

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calgary
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2011

I wanted an updo for a wedding i was going to. Got an appointment, didn't ask how much it woudl be - how much can an updo be - at most I thought, maybe $50-$60??? Anyway, after, at the cash register with everyone standing around, i was to pay $125!! I was so shocked, i didn't even ask or argue... More

Was this review helpful? Yes 1
Versailles, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 2, 2011

I agree with several of the other reviews and can wholeheartedly NOT recommend this place!! Easily, by far the worst experience I've ever had. I went on a recommendation from the concierge @ Sofitel (granted, it wasn't his first choice, but that place was booked). Massage was average, but the pedicure I had was the worst I've ever experienced. First... More

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Illinois
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2009

STAY AWAY from Kiva Spa in Downtown Chicago. They are horribly overpriced, rude to long time customers, the spa itself is not cleaned well and the high school educated staff and management are HORRIBLY RUDE and inadequate. Their manicure, pedicure and waxing supplies are dirty and messy also!

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Riverwoods, Illinois
Senior Contributor
23 reviews 23 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 27, 2008

I recently had a manicure and pedicure at Kiva. When I was taken into the "waiting room", I was shocked at how filthy it was. The upholstery was badly stained and the ladies room was disgusting. If I were not going to an event that evening, I would have walked out. The manicurist who did my services was being rude... More

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Chicago
1 review
1 of 5 stars Reviewed April 4, 2008

Where to begin...when I showed up at the Pearson location, I was told my appointment was at the Macy's location next door. I arrived to have to change into my robe in a dressing room, no locker room, no spa sandals, had to walk around in my heels and carry my clothes with me. Had my facial, no extractions, then... More

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