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Alton Towers Spa

Address: Inside Alton Towers Hotel, Farley, England
Phone Number: 0870 460 7369
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71%
Ranked #2 of 3 Attractions in Farley
Certificate of Excellence 2014
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Attraction details
Owner description: Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments, from a revitalizing facial to a heavenly massage or aromatic body treatment from Elemis. Or let our expert therapists leave you feeling pampered with one of our beauty essentials - including finishing touches from Shellac Nails, Fakebake and Bare Minerals make-up.Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.
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158 reviews from our community

Visitor rating
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Date | Rating
  • English first
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English first
Burntwood
Top Contributor
55 reviews 55 reviews
18 attraction reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 22, 2014

Booked this as a birthday gift for a friend, the welcome was luke warm, and the spa dated and grubby. After being given our orientation by the host we sat in the conservatory and helped our selves to water, tea and fresh fruit. The water machine was broken and after persisting several times with the dated chipped and dirty machine... More

Was this review helpful? Yes
Charlotte S, Online Sales & Information at Alton Towers Spa, responded to this review

Dear Martyn J, Thank you for taking the time to complete a review on Trip Advisor. We are very sorry that you left feeling disappointed with your recent visit to the Spa. There is a thorough and detailed cleaning routine in place, so we're disappointed to read of your experience. We will be sure to pass your comments onto the... More

UK
Senior Contributor
39 reviews 39 reviews
5 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 15, 2014

My first visit to the spa as my normal beautician on holiday and I needed some treatments prior to holiday. Had a relaxing few hours in the aqua rooms before my treatments, everything was very clean and the staff very professional. My treatments were great and very impressed by the care & attention especially Gemma who looked after me. I... More

Was this review helpful? Yes 1
Charlotte S, Online Sales & Information at Alton Towers Spa, responded to this review

Dear Sdhd, Thank you for taking the time to complete a review. We are delighted to read that you had a fantastic afternoon at the Spa recently, and enjoyed spending time in the Aqua Relaxation Rooms. We are also pleased that you left feeling impressed with your treatments, and we will be sure to pass your comments onto Gemma. We... More

Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 5, 2014

We booked a spa day for 2 through the offer on the website. The spa itself is nice, the variety of relaxation rooms was very good and lunch was good. Nearly everything on the menu could be adopted to make them gluten free. We had a facial combined with a scalp massage which was excellent and very relaxing. Also had... More

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Charlotte S, Online Sales & Information at Alton Towers Spa, responded to this review

Dear Emma C, Thank you for taking the time to complete a review on Trip Advisor. We are pleased to read that you had a great time during your visit to the Spa, and had a relaxing afternoon. It's great that you enjoyed your treatments and lunch, and would recommend our Spa to others. If you do wish to discuss... More

Broxburn, Scotland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2014

Fab service, me and my bf come here after a 5 hour drive from scotland, was great to kick back and relax and chill, sOo many different rooms to try, was fab

Was this review helpful? Yes
Charlotte S, Online Sales & Information at Alton Towers Spa, responded to this review

Dear Shireen A, Thank you for taking the time to complete a review on Trip Advisor. We are delighted to read that you had a fantastic time experiencing our Relaxation Rooms at the Spa, after a long drive from Scotland. We really hope to see you again soon! Best wishes, Charlotte Alton Towers Resort More

Nottingham, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 attraction reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

I visited the spa yesterday and had such a fantastic, calming and lovely visit! The staff were amazing, very profesional, helpful and made you feel at home. The changing rooms were really small and got crowded alot and was really hot and dark. The different rooms were really nice and to say how small the spa was, there is a... More

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Peter F, Online Sales & Information at Alton Towers Spa, responded to this review

Dear LouiseV3, Thank you for your review on Trip Advisor. We're pleased you enjoyed your visit to the Alton Towers Spa, and had a fantastic time with us! We're pleased to hear you found plenty of rooms to explore whilst with us, and enjoyed your treatments whilst visiting us great value for money. We're sorry to hear you believe our... More

Derby, United Kingdom
Senior Contributor
24 reviews 24 reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 30, 2014

Came for a friends birthday and we booked the 241 offer for £60 each for the day, lunch and a treatment included. The facilities were nice and clean but got cramped later in the day as it got busier. We never managed to get a space in the popular quiet room with the heated lounges. Would have been nice for... More

Was this review helpful? Yes 1
Peter F, Online Sales & Information at Alton Towers Spa, responded to this review

Dear P P, Thank you for your review on Trip Advisor. We're pleased you enjoyed your visit to the Alton Towers Spa, making the most from our August offer to enjoy our Aqua Relaxation Rooms. We're also pleased to hear you enjoyed our offering across the Spa and found your lunch lovely. We're sorry to hear of aspects which affected... More

Wolverhampton, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 26, 2014 via mobile

What a fantastic day we all had !! We were greeted by very friendly helpful staff who showed us round. We had a lovely much needed relaxing day which included a delicious lunch and most soothing massage !! Couldn't find fault with the whole day and would definately recommend to all FAB !!!

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Peter F, Online Sales & Information at Alton Towers Spa, responded to this review

Dear marian093, Thank you for your review on Trip Advisor. We're pleased you enjoyed your visit to the Alton Towers Spa, and had a fantastic day! We take great pride in our Spa team, and we are pleased to hear you found our staff friendly and helpful and that you enjoyed your massage. We thank you for visiting, and look... More

Whitley Bay, United Kingdom
2 reviews
5 of 5 stars Reviewed August 24, 2014

I booked into Spa while hubby and son went to theme park. Was amazing, had manicure, pedicure, facial and full body massage and every aspect was perfect and relaxing, I did fall asleep during facial but girl was lovely and took it as compliment, wasn't cheap but you get what you pay for and they use elemis products and shellac... More

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Peter F, Online Sales & Information at Alton Towers Spa, responded to this review

Dear DSC2609, Thank you for your 5 star review on Trip Advisor! We're delighted you enjoyed your visit to the Alton Towers Spa, and found every aspect perfect and relaxing! We're very pleased to hear you appreciate our quality products used during treatments, and we look forward to welcoming you back to the Resort again soon! Best Wishes, Peter Alton... More

uk
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2014

Spa day summer sizzler package for two was very good value as there was an offer on. My only complaints would be that there was no shampoo in the two showers only shower gel and the website does state you only need to bring your swimwear.The relaxation room was quite noisy with the echo from the pool perhaps soundproof door... More

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Peter F, Online Sales & Information at Alton Towers Spa, responded to this review

Dear princes12, Thank you for your review on Trip Advisor. We're pleased you enjoyed your visit to the Alton Towers Spa, and found great value through our summer sizzler package! We're also pleased to hear you found our Food excellent. We take great pride in our Spa team, and so we're delighted you found they were professional and welcoming. We... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2014

We went here to celebrate my daughter passing her beauty therapies course and her birthday. We loved it!! The girls where lovely and helpful our treatments where so relaxing and informative. With 3 of us going we had to wait to go into some of the rooms together but not for long. Think a few more hooks would help as... More

Was this review helpful? Yes
Peter F, Online Sales & Information at Alton Towers Spa, responded to this review

Dear gale n, Thank you for your review on Trip Advisor. We're pleased you enjoyed your visit to the Alton Towers Spa! We take great pride in our Spa Team, and we're very pleased to hear they were informative and helped ensure your experience was a pleasant one. We're sorry to hear there was an issue with a jug during... More

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