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Eaton Bikes

830 Eaton Street, 326 Southard Street, Key West, FL 33040
+1 305-294-8188
Website
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Ranked #92 of 307 Activities in Key West
Type: Specialty Shops
15 visitor photos
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152 reviews from our community

Visitor rating
    107
    25
    4
    5
    11
Date | Rating
  • English first
  • German first
  • Any
English first
Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2014 NEW

Eaton bikes goes above and beyond my benchmark for quality service. This business drops off the bikes wherever you are on the island. When one of our bikes chains was making noise, they came out within 5 minutes and replaced the bike. Great service and we will most definitely use Eaton Bikes the next time we’re in town.

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

Thank you for your glowing review! We're proud of our delivery and roadside service teams -- and we're happy they helped make your Key West adventure a good one. See you next time! More

ogden
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014 NEW via mobile

bought our bikes from Chris about a year ago. Had to take them in today for air. James Rice and Natalie were awesome. So professional and friendly. There were several customers in the store. They treated each one as if they were the only one there. Clean professional friendly awesome customer service!!!!

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

Thank you for your review -- "awesome customer service" is our goal! Visit Natalie and James for knowledgeable, personal service at our 326 Southard St. shop. More

Syracuse, New York
2 reviews
5 of 5 stars Reviewed October 13, 2014

I have rented bikes from Eaton Bikes many times. There is no bike rental company in Key West that can compete with their service. Most recently I rented a couple of bikes from their Southard Street location and Natalie was great to work with. The delivery service is also very convenient if you are not close to one of their... More

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eatonbikes, Manager at Eaton Bikes, responded to this review

And thank you for your review! Natalie always takes the time to give personal service -- and she's great to work with on our end too! More

1 review
5 of 5 stars Reviewed October 8, 2014 via mobile

Daniel Leon brought our bikes directly to rental he was friendly and helpful. I recommend eaton bikes to anyone visiting key west. We have used them all four times we have visited the keys they are the best.

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

Thanks for recommending us to your fellow travelers! We'll see you next time you're in town... More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2014 via mobile

We brought our cruiser in for a flat tire and received friendly and prompt service. Not only did they fix the tire at a reasonable price, but the bike was wiped clean when we picked it up. (9/25 around 3:30 southard location if owner reads). This is the second time bringing our bikes in and we will definitely continue to... More

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

We're pleased we've earned your loyalty! Our goal is awesome customer service -- we pride ourselves on going above and beyond our customers' expectations. Please visit us again soon! More

Harwich, United Kingdom
Senior Contributor
32 reviews 32 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 16, 2014

After getting blisters on my feet on day one in key West (not used to sandals!), I decided to hire a bike. Well, the concierge at my hotel arranged for Eaton bikes to deliver to the hotel.... 15 minutes later Daniel turned up with a beach cruiser which was just the job. An efficient, cheap, courteous and easy to use... More

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

Thank you for your review! We're pleased that our free delivery and pickup service came in handy for you -- we aim to make renting a bike as hassle-free as possible! More

Tampa, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2014

Best idea ever!! If your in Kew West the best way by far to see everything is by bike! If you rent bikes the best shop is Eaton! They were reasonably priced and even pick up the bikes when you are done. The staff was knowledgeable and friendly! Well worth it!!

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

Thank you for your review, Snafu183! We agree -- bikes are the best way to explore Key West! More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2014

rented a bike from Eaton Bikes for a 2 day stay. Had rented from them before and very satisfied. I had always gone in to the shop to transact but ran into Daniel Leon on Wednesday. Since they tout drop off/pick up service, I asked about being able to ride my bike as taxi to airport the next day. He... More

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eatonbikes, Manager at Eaton Bikes, responded to this review

Great idea! You can also arrange delivery and pickup at the ferry terminal or your cruise ship -- we make renting bikes as convenient as possible for vacationers. More

Miami, Florida
Contributor
11 reviews 11 reviews
5 attraction reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2014

I recently used Eaton bikes when I was on Key West this past weekend (Labor Day). I was on the island for a cruise stop, and the bike shop is a super quick walk from the port of Key West. I had rented the bikes beforehand using their website, and arrived shortly after they opened. They were very helpful and... More

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1 review
5 of 5 stars Reviewed September 1, 2014

Hi, my name is Susan and I work and live in keywest. My bicycle got a flat tire my only transportation. I called your store to find that you pick-up bikes to repair them, and within10 min. Danial showed up to bring my bike to the shop. Just want to say thank you so much and Danial is a true... More

Was this review helpful? Yes
eatonbikes, Manager at Eaton Bikes, responded to this review

Thanks for your review, Susan! We have a devoted following of locals who rely on our mechanics to repair their bikes -- we're pleased that you're among them! More

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