I am not going to lie. I had a TON of reservations about this place. You see, we had pre booked our trip last winter. A trip of 7 from Ohio. We were going to be driving down from Orlando and the night before I got on here and read all these recent bad reviews. To say I was nervous... More

We went out early with Captain Skip....5 people on boat...Captain Skip was very knowledgeable about not only the manatee but the area itself. We were able to see several manatees from the boat and a few in the water. My husband did get to touch one. We knew we were not going out in "prime season" when there are hundreds... More

This was the worst experience I've ever had on any wildlife tour. The tour did not last anywhere near as long as the crew said it would. The guide had a voice that sounded like nails on a chalkboard and she had the nerve to ask for a tip after we didn't even see any wildlife at all! Not a... More

He promised only 15 snorklers, but there ended up being 29. We only went in the water once, then spent 45 mins. taking a crew member back to the dock. We were promised 3 to 3.5hrs. but only got 2hrs. Never saw a manatee. Asked for partial refund, and was told tough luck. Everyone that has been ripped off should... More

Crystal river is a beautiful place but all we saw was the 100 yard range near the dock....and one manatee in very murky water! Beware you must prepay and there are no refunds! We had one of our party not able to go and will never see that $40 again. Such a shame we could not of at least toured... More

Watch out! They charged me for a 6 hour tour but gave me a 1 hour tour. The weather was horrible and I never got close to a manatee - they should have given us the option to cancel based on poor conditions. When I asked a refund of the difference of the 6hour vs 1 hour tour, first they... More

Although disappointed with our encounter, for a number of reasons, we found this operation quite good. I never met the owner as he was on holiday. but Tim who took us out was obviously very knowlegeable and showed it in his pre water talk. He explained that their tours don t use fins which I was a little ticked off... More

Capt Mike is not a good Person, his staff is great and very sadly stuck with this horrible boss,the tour was fine but capt mike made claims that he didn't follow through with and then he charged my credit card without my consent , BEWARE of the charges on your cards ! More

I contacted Cpt Mike in January 2011 - a cold, dismal wet English evening. I explained what I was after - a surprise tour for my husband for Christmas day. He gave a reasonable quote to hire the boat for Christmas Day. We drove up from Orlando the day before ther tour and stayed overnight. We were met in the... More