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Crystal River Manatee Tours

1 SW 1st PL, Crystal River, FL 34429
352-777-1796
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Ranked #22 of 33 activities in Crystal River
Type: Tours
Owner description: We operated on 47 acres of animal refuge. You can take boat tours through the refuge or kayak if you like. We narrate all tours, we offer our visitors... more » Owner description: We operated on 47 acres of animal refuge. You can take boat tours through the refuge or kayak if you like. We narrate all tours, we offer our visitors wildlife education programs and useful information that can be applied while in our area and others. There is no admission cost to enter our park. « less
Useful Information: Activities for older children
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347 reviews from our community

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Valdosta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 28, 2014 NEW

My mom booked this manatee tour for myself, a friend, and our kids (ages 14, 10, and 6). Our GPS took us to the wrong place TWICE. I would recommend giving yourself plenty of extra time to find it if you're using electronic navigation. After some other reviews I've read on here, I was kind of afraid that we would... More

Was this review helpful? Yes 1
Gurnee, Illinois
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 23, 2014

What a horrible experience. We booked over the phone and Captain Mike was surly at best on the phone. That should have been the first warning sign. Then we couldn't find the place. Signs were awful. Called to get directions and they were barely helpful on the phone. Then they sent us out with captain Ned. He gave us no... More

Was this review helpful? Yes 10
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 22, 2014

We are 7 hours away and had made reservations with Capt Mike Tours. We arrived and got on board the boat with 8 other people. Captain Ned was the boat driver. He was terrible! he hollered at everyone and complained. Grown or child he yelled. I called Capt Mike to talk to him about it and he told me that... More

Was this review helpful? Yes 10
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 22, 2014

We were so excited to swim with the manatee on our vacation! We watched the required video of what we would see, what to expect, what to do and not to do... The video left out what really would happen. Captain Ned began our tour by telling the passengers to be quiet and never splash in the water because it... More

Was this review helpful? Yes 10
Clearwater, Florida
1 review
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 21, 2014

floated for two hours and saw no mantees. Never went more than a half mile from dock. Very boring tour. The four of us spent 150.00 we could of rented a boat for 85.00 and had more fun.

Was this review helpful? Yes 11
1 review
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 13, 2014

Worst experience. Worst customer service.. Spent about 10 mins in water. The rest was spent on a hot boat looking for manatees. Captain wouldn't explain anything to us or assist us in or out of boat.. Said his job was only to point us in the direction of manatees, which he couldn't find. Grouchy, rude, mean, nasty captain who yelled... More

Was this review helpful? Yes 24
Nashville, Tennessee
1 review
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 6, 2014

The lady at the register gave me a trip advisor card and asked me to review it. I mean, if thats what you want , here you go... I was on the same boat as the folks with the handicapped man. I felt so awful for him when the captain, Ned, said he couldn't get in the water. I saw... More

Was this review helpful? Yes 24
2 reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed July 5, 2014

Our Capt. Ned did Not know what he was doing!! My handicapped brother was told he would be able to do this but was not allowed to go into water b/c he would make too much noise. He is a certified diver and swims in triathlons ! I think he can handle getting in and out of a boat! When... More

Was this review helpful? Yes 30
SunshineRiverTours, Owner at Crystal River Manatee Tours, responded to this review

As the video explains that is required by the U.S. Fish and Wildlife Service you have to be passive and quiet while entering the water. Captains have a responsibility to other patrons on the tour to enforce said rule. This particular group was not following rules and guidelines and were scaring other persons in water along with manatees. More

Ripley, Tennessee
Reviewer
5 reviews 5 reviews
5 attraction reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 1, 2014

I had attempted to book a tour. I received a call back saying my card was decline. I was at work, so I asked if I could call back after work. Captain Mike said he would be there until 9pm. I called back later that evening around 8:30. Captain Mike did answer and I gave him my new card info.... More

Was this review helpful? Yes 16
1 review
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 30, 2014 via mobile

5/7/14 reservations for a private tour were made and paid for. Two months later after waiting to swim with the manatee we show for our scheduled date. They had no idea who I was. The woman behind the counter made some excuses and said we could wAit for a tour to return and go with that captain. So disappointed. My... More

Was this review helpful? Yes 19
SunshineRiverTours, Owner at Crystal River Manatee Tours, responded to this review

We are sorry for the inconvenience to Mr. Hays. We realized a mistake had been made and a Captain was on the way and would have been there shortly, but Mr. Hays decided he wanted a return of funds (of which we did) More

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