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CoCo Key Water Resort Hotel & Convention Center - Waterbury

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Address: 3580 East Main Street, Waterbury, CT 06705
Phone Number: +1 203-706-1000
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Description: 280 Room Water Resort, Hotel, and Convention Center conveniently located...
280 Room Water Resort, Hotel, and Convention Center conveniently located off I-84 in Waterbury, CT. In addition to the hotel, we have Connecticut's only indoor water park with 55,000 square feet of fun. For the business minded, we have over 40,000 square feet of flexible meeting and banquet space and can host functions up to 650 people.
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TripAdvisor Reviewer Highlights

Read all 254 reviews
Visitor rating
  • 21
    Excellent
  • 47
    Very good
  • 47
    Average
  • 33
    Poor
  • 106
    Terrible
Charges

I was charged a no show fee from Coco keys even though I called back in July for pricing. I have been reaching out to the general manager to receive help but at this time no one... read more

2 of 5 starsReviewed August 12, 2015
Mitra S
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254 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • French first
  • Any
English first
Florida, Massachusetts
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 25, 2015 NEW

Staff is friendly and helpful. The accomadations are fair with the decor calling for the 80's. The air conditioner in the room was as effective as an oscillating fan. The morning buffet is a bit pricy but they do have a good selection and food is hot. The wait staff should be more attentive to the patrons. They are too... More 

Was this review helpful? Yes
Carlos S, Guest Relations Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Very sorry about your experience here. Thank you for the compliment towards our staff and food. We strive for excellence when it comes to customer service and cuisine. However we are going to address your concern about the damage. We don't believe we are in a "dangerous area" but we will address this issue. Thank you for the feedback. More 

1 review
4 of 5 stars Reviewed August 20, 2015

I'm not sure about the other reviews because I had a great experience. Kids had a great time and that's all that mattered. The rooms aren't the best but it's not the worst either. My daughter and nephew had a great time and we took a break by going back to the room and came back around 6 to enjoy... More 

Was this review helpful? Yes
Carlos S, Guest Relations Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Thank you very much for the honest feedback and we look forward to your future business with us. More 

Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 19, 2015

I've been to coco key Orlando and let me tell you what a difference, coco key in Connecticut had to be the worst hotel I have ever stayed in. Where to begin rooms were dingy smell, mold was painted over with paint, all vending machines didn't work so a night hope u don't get thirsty. The water park please explain... More 

Was this review helpful? Yes 1
Carlos S, Guest Relations Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Thank you for your time. In regards to your concern about our vending machines, most of them work. There are times where 1 or 2 run out due to our high volume of occupancy. Thank you for your feedback again, we will address all of your concerns and do so diligently. More 

2 reviews
2 of 5 stars Reviewed August 12, 2015

I was charged a no show fee from Coco keys even though I called back in July for pricing. I have been reaching out to the general manager to receive help but at this time no one has reached out to me with assistance. This has been a stressful situation and my account has been placed in the negative. Please... More 

Was this review helpful? Yes
Carlos S, Guest Relations Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Hello, I talked to our manager regarding the department you specified and we have refunded your money. More 

1 review
2 of 5 stars Reviewed August 11, 2015

While visiting in CT with family we were looking for a nice place to stay overnight after we left our trip to Lake Compounce. Please note this is only for the hotel not the water resort. It is conveniently located off 84 and only a few miles from the park. It fit everything we were looking for: price, indoor pool,... More 

Was this review helpful? Yes
Carlos S, Guest Relations Manager at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Hello I'm sorry for our water resort not meeting your expectations and we're taking your feedback into extreme consideration and fixing the problems you've brought up. More 

Hartford, Connecticut
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 11, 2015

Booked our staycation with my two young daughters, took the next day off from work, and had expectations to have a great time. That never happened... Upon check in, I told the front desk staff how we were staying the night and were excited to use the water park. I asked if because check out is at 11:00 am, if... More 

Was this review helpful? Yes 2
Long Valley, New Jersey, United States
1 review
2 of 5 stars Reviewed August 7, 2015

The little girls had a great time but the rooms are very poorly kept. We were placed in a room that had no towels, no clock, stains on the lamps, and one bed did not have a fitted sheet. I can understand if rooms are outdated but the hotel is sadly not well maintained. With that being said, the water... More 

Was this review helpful? Yes
Bronx
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 20, 2015

I took my five year old to the water park because the weather was not to good. This was my first time at this location. I drove two hours from the New York City and was disappointed. The water park was very small and there was not much for my son and I to do. For the price I would... More 

Was this review helpful? Yes 4
Whitestone, New York
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 20, 2015

My stay was terrible from the room to the water park. Room 120 in Waterbury, CT had the worst mold smell. I opened he dresser draw and I almost vomited from smell in the draw. The bathroom was filthy, mirror was dis colored and electric socked had black stuff all over it. The lifeguards in the waterpark closed down the... More 

Was this review helpful? Yes 3
East Hartford, CT
Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 17, 2015

We arrived at 12 noon but our room was ready. Wonderful! The room was clean and perfect for my family and I. The waterpark itself was great. Really packed during midday with camps, but we had the whole place to ourselves at night. The food at the snackshack wasn't good. It was overpriced and my burger wasn't warm at all.... More 

Was this review helpful? Yes

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Questions & Answers

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  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?