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CoCo Key Water Resort Hotel & Convention Center - Waterbury

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Address: 3580 East Main Street, Waterbury, CT 06705
Phone Number: +1 203-706-1000
Website
Description: 280 Room Water Resort, Hotel, and Convention Center conveniently located...
280 Room Water Resort, Hotel, and Convention Center conveniently located off I-84 in Waterbury, CT. In addition to the hotel, we have Connecticut's only indoor water park with 55,000 square feet of fun. For the business minded, we have over 40,000 square feet of flexible meeting and banquet space and can host functions up to 650 people.
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TripAdvisor Reviewer Highlights

Read all 250 reviews
Visitor rating
  • 21
    Excellent
  • 46
    Very good
  • 47
    Average
  • 30
    Poor
  • 106
    Terrible
Over priced

I took my five year old to the water park because the weather was not to good. This was my first time at this location. I drove two hours from the New York City and was... read more

2 of 5 starsReviewed July 20, 2015
Juan R
,
Bronx
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250 Reviews from our TripAdvisor Community

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Date | Rating
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English first
Westchester County, New York
1 of 5 stars Reviewed July 28, 2015 NEW

Despite a coworkers bad experience with her son’s birthday package back in April of2015. I contacted the sales department and informed Candice of my friend’s bad experience and how I had to make some last minute party arrangements for my daughters 8th birthday. She assured me that I would not experience any inconveniences with her staff being friendly and courteous.... More 

Was this review helpful? Yes 1
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 27, 2015 NEW

I had read all these negative reviews, but a coworker recommended this place many times and i wanted to see if things had gotten any better. Well, they have not. Checking in was quick and easy. Once we got to the room it smelled like it had no ventilation whatsoever, it was clean but not what i expected for the... More 

Was this review helpful? Yes 2
Level Contributor
6 reviews
1 of 5 stars Reviewed July 22, 2015

Went there for an 8ball pool tournament. The tournament was ran wonderfully however Co co key was aghast. Several of me friends had rooms there also. A dread lock was found on the floor in one room. Blood on a comforter in another room. No water in one room. No ac. In one room. No TV in another. The tournament... More 

Was this review helpful? Yes 1
Bronx
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 20, 2015

I took my five year old to the water park because the weather was not to good. This was my first time at this location. I drove two hours from the New York City and was disappointed. The water park was very small and there was not much for my son and I to do. For the price I would... More 

Was this review helpful? Yes 3
Whitestone, New York
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 20, 2015

My stay was terrible from the room to the water park. Room 120 in Waterbury, CT had the worst mold smell. I opened he dresser draw and I almost vomited from smell in the draw. The bathroom was filthy, mirror was dis colored and electric socked had black stuff all over it. The lifeguards in the waterpark closed down the... More 

Was this review helpful? Yes 2
East Hartford, CT
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 17, 2015

We arrived at 12 noon but our room was ready. Wonderful! The room was clean and perfect for my family and I. The waterpark itself was great. Really packed during midday with camps, but we had the whole place to ourselves at night. The food at the snackshack wasn't good. It was overpriced and my burger wasn't warm at all.... More 

Was this review helpful? Yes
Connecticut, USA
Level Contributor
27 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 16, 2015

OK gave this place 3 stars because you can almost always find a Groupon to get cheaper tickets and if you are looking for something fun to do with the kids for one day then take them. However, be prepared to have a strong chemical odor and humidity laden air hit you in the face when you enter the water... More 

Was this review helpful? Yes
West Springfield, Massachusetts
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 16, 2015

After booking this hotel room, I decided to check out the reviews. I was TERRIFIED about what I would find when I entered this hotel. Thankfully, it wasn't as bad as some of the reviews made it seem. However, checking in and checking out did take a long time. There needs to be more staff, who care about the upkeep... More 

Was this review helpful? Yes 1
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 9, 2015

My family older teen and young kids and adults, went for Easter rented 3 rooms for the day that included the water park. First lets say we waited in line for about 1hour in 1/2 for check-in. rooms were clean but small smell of chlorine. We went to the waterpark it was dirty, cloudy water, My husband and I never... More 

Was this review helpful? Yes 3
Waterbury, Connecticut
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 5, 2015

I spent the weekend at Coco Key with my two children and I must say they had a blast which is what it's all about the kids, upon check in and during my whole stay the front desk staff was very helpful and accommodating the entire time with all of my needs. However the housekeeping service needs to pick up... More 

Was this review helpful? Yes 1
Michael E, Director of Sales at CoCo Key Water Resort Hotel & Convention Center - Waterbury, responded to this review

Thank you for your input. Please know we are working on both issues as a priority. More 

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Additional Information about CoCo Key Water Resort Hotel & Convention Center - Waterbury

Address: 3580 East Main Street, Waterbury, CT 06705
Phone Number: +1 203-706-1000
Location: United States  >  Connecticut (CT)  >  Waterbury
Average Prices: USD 34 - 34

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?