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Address: 1 Mohegan Sun Blvd., Mohegan Sun, Uncasville, CT 06382
Phone Number: 860-862-4500
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TripAdvisor Reviewer Highlights

Read all 52 reviews
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  • 14
    Excellent
  • 10
    Very good
  • 14
    Average
  • 8
    Poor
  • 6
    Terrible
Spa Day with my Best Friend

My best friend and I decided to treat ourselves to a day at the spa. We both received massages. I got a facial and she got a spa pedicure. The staff was attentive and the girls... read more

4 of 5 starsReviewed July 14, 2015
Mego66
,
New Rochelle, New York
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52 Reviews from our TripAdvisor Community

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Torrington, Connecticut
Level Contributor
25 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Just visited Elemis Spa again..what a day! There you can get a massage, manicure, pedicure, haircut..and more. Plan to spend the day, start with a coffee at Starbucks..proceed to checkin and start to relax. Relax in the whirlpool or sauna while you wait for appointment. Don your fluffy robe and enjoy your treatment. After that go right to the indoor... More 

Helpful?
2 Thank cmarkey4
Meriden, Connecticut
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 3, 2016

If you receive a groupon gift to Elemis Spa, Elemis Spa will charge you, the gift recipient, for extra charges and fees that they never tell you about. Granted, it's in the fine print of the groupon, but since I got the groupon as a gift I was not aware of the fine print. Elemis spa knew I received this... More 

Helpful?
5 Thank Karen C
Cristina S, Marketing Director at Elemis Spa, responded to this review

Dear Karen, Thank you for sharing your Elemis Spa experience. The gift of relaxation and wellness is one of the greatest experiences a person can receive. We are sorry that due to miscommunication this experience has been less than favorable. We understand you were gifted with a Groupon voucher. Groupon is a valued associate, and we are pleased to collaborate... More 

Colrain, Massachusetts
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 1, 2016

I,d like to say I was more than pleased with the spa. Elegant roses to the hot tub and luxurious robes and amenities through out. My situation needed a managers approval and was dealt with graciously and courteous. Staff attentive and thou rally enjoyed sitting room after treatments with beverages and snacks with a magazine before I returned to reality... More 

Helpful?
2 Thank Fco76
Westerly, Rhode Island
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 6, 2015

My girlfriend and I booked a recent visit to celebrate our fall birthdays. Our experience was dreadful from the moments we stepped in- front desk had boggled our reservation, then argued with us about adjusting it, called the management in who was condescending beyond imagination---ruined our whole experience and tarnished Elemis and Mohegan brand names. Thin and tattered robes and... More 

Helpful?
4 Thank StephKCRI
1 review
2 of 5 stars Reviewed September 22, 2015 via mobile

Over price, not big enough, you will feel too crowded when you go to at the weekend. For facial, request Emily, she nice and will give you some helpful advice.

Helpful?
Thank Amanda C
New Rochelle, New York
Level Contributor
19 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 14, 2015

My best friend and I decided to treat ourselves to a day at the spa. We both received massages. I got a facial and she got a spa pedicure. The staff was attentive and the girls who did my massage and facial were professional and did everything in their power to make me feel pampered and relaxed. The facility was... More 

Helpful?
2 Thank Mego66
NJ, USA
Level Contributor
130 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed July 6, 2015

My husband and I visited this spa over the July 4th holiday weekend. We've been to numerous spas before (cruise ship, day spas, resort spas, etc.), but none as dated in appearance as this one. The men's and women's locker rooms, shower areas, etc. were all very dated and not the typical spa-like setting with calming colors and decor. The... More 

Helpful?
1 Thank ZonaP
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 7, 2015 via mobile

The Elemis Spa in Mohegan Sun needs some updating- decor and front desk staff. My husband left 2 messages and called a 3rd time to book an appointment for me and when someone answered the phone on his 3rd call he was told "sorry about that". The young lady at the front desk was nice enough but didn't seem to... More 

Helpful?
1 Thank Carly J
Cristina S, Marketing Director at Elemis Spa, responded to this review

Dear Carly, Thank you for sharing your Elemis Spa experience. We appreciate your feedback and are pleased to learn your Elemis Aroma Stone Massage was “fantastic”. We are extremely proud of the caliber services we offer by an amazing, professional team of therapists. Regarding the noise in the hallway, we will be looking into this issue. Thank you for bringing... More 

Southington, Connecticut
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 28, 2015 via mobile

I had the opportunity to take advantage of a facial at Mohegan Sun Elemis Spa. The staff was very friendly and professional upon my arrival. However the facility is in need of a major renovation. It was very clean but outdated and the women's area was extremely small. The waiting area was dark and kinda depressing could use better lighting... More 

Helpful?
Thank Joanne G
Cristina S, Marketing Director at Elemis Spa, responded to this review

Dear Joanne, Thank you for sharing your Elemis Spa experience. We appreciate your feedback and are pleased to learn our staff continues to demonstrate professionalism and are welcoming to our guests. We understand our facilities, while clean, did not meet your expectations. As a testament to our brand, the great products and services we offer, and the wonderful staff, we... More 

Holland, Massachusetts
Level Contributor
83 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 25, 2015 via mobile

Each year while my hubby is away on an annual golf junket I visit a spa for some luxury. This spa facility was nice, the treatment was nice (mud wrap with massage), but I don't like the hassle of parking at casino and walking thru the gaming areas - it kills the relaxed feeling. Other than my treatment provider, the... More 

Helpful?
2 Thank terryw678
Cristina S, Marketing Director at Elemis Spa, responded to this review

Dear Terry, Thank you for sharing your Elemis Spa experience. We appreciate your feedback and are pleased to learn your Elemis Aroma Spa Seaweed Massage was nice. We apologize for any inconvenience in reaching the spa from the parking areas. Please note the hotel has valet available, which is the closest option for parking as we are located upstairs. We... More 

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