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Saybrook Country Barn

Specialty shops, Shopping & Fashion
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Address: 2 Main Street, Old Saybrook, CT 06475
Phone Number: 860-388-0891
Website
Today
10:00 am - 8:00 pm
Open now
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Hours:
Sun 12:00 pm - 5:30 pm
Tue - Thu 10:00 am - 5:30 pm
Fri 10:00 am - 8:00 pm
Sat 10:00 am - 5:30 pm

TripAdvisor Reviewer Highlights

Read all 12 reviews
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  • 8
    Excellent
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  • 4
    Terrible
Most recent review
Return Policy not customer friendly

Mr. Bolles, CEO of Saybrook Country Barn in Old Saybrook, CT, is arrogant and inflexible in regards to his “return policy” (which is 10 days. 10 days!!). We have been a long... read more

1 of 5 starsReviewed March 1, 2015
connott
,
Milford, Connecticut
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12 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Milford, Connecticut
1 review
1 of 5 stars Reviewed March 1, 2015 NEW

Mr. Bolles, CEO of Saybrook Country Barn in Old Saybrook, CT, is arrogant and inflexible in regards to his “return policy” (which is 10 days. 10 days!!). We have been a long time customer of this store, in both the clothing shop and the home goods shop. We have purchased furniture, myriad home goods, and clothes over the years…….totaling thousands... More 

Was this review helpful? Yes
Westbrook, Connecticut
1 review
1 of 5 stars Reviewed February 3, 2015

Apparently there is a 10 return policy. They will literally count out 10 days on a calendar behind the counter. No exceptions. I have found them to be quite friendly when taking my money. Returning it was an entirely different experience!

Was this review helpful? Yes
barn2011, Manager at Saybrook Country Barn, responded to this review

Hello JMR919, Let me first apologize for your experience. It is true, for items that are in stock, we have a 10 day return policy for full cash refund, and up to 30 days for store credit refund. We believe this policy is fair and is clearly outlined on all of our register receipts. In no way is the return... More 

Vienna, Virginia
Senior Contributor
39 reviews 39 reviews
14 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 31, 2014

This store had wonderful one of a kind items for purchase. The staff were helpful, when we saw something on a tree but could not find it in the store, they helped us locate it. A stop here will make you buy more that you thought you wanted!

Was this review helpful? Yes
Bristol, Rhode Island
Top Contributor
72 reviews 72 reviews
14 attraction reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 28, 2013

On a beautiful fall day we decided to take a ride (1 1/2 hrs) to the Saybrook Country Barn based on a friends' recommendation. We were not disappointed. It is a large venue filled with sooooo many unique items. From furniture to clothing--a fun place to poke around, get decorating ideas and shop for a special gift. I did get... More 

Was this review helpful? Yes 1
Old Saybrook, CT
Top Contributor
236 reviews 236 reviews
89 attraction reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed September 21, 2013

The Saybrook Country Barn is filled with a wide variety of furniture, décor, food products, clothing, jewelry and more, covering all price points. My wife and I are in there every month to see what's new and what we might want to use for decorations for the various holidays throughout the year. Friendly staff and great service. Most of our... More 

Was this review helpful? Yes 1
Old Saybrook, Connecticut
Top Contributor
101 reviews 101 reviews
15 attraction reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 1, 2013

The Saybrook Country Barn is a multitude of shopping experiences. There are two buildings. One has a gift shop area with pretty dried floral arrangements, wreaths, dining accessories, candles, etc. mixed in with furnishings with vignettes of furniture arrangements throughout the store. Rugs, window treatments, and home decorating items top it off. The other building has more furniture and an... More 

Was this review helpful? Yes 1
Westchester County
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2012

Amazing selection, unique, original, warm, cozy!! Loved the people, really willing to go that extra mile and take great care and pride in their work.

Was this review helpful? Yes
Oxford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2012

Sales person was attentive, knew her product and helped me pick out the perfect wood color to match my kitchen cabinets. She then helped with the height of my counter for the two stools that I purchased. She listened to what style I wanted and helped with other questions I had. The delivery was done very professionally right down to... More 

Was this review helpful? Yes 1
Old Saybrook, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 1, 2011

The last itme I visited Saybrook Country Barn was probably at least my 30th visit. Do I buy something everytime - no. Is every order perfect when I do shop - no. But there is no where that has this level of customer service. I am sorry the other reviewers had issues that they felt were unresolved. I have ordered... More 

Was this review helpful? Yes 3
Westport, Connecticut
2 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 17, 2011

While the store is beautiful - visit, but DO NOT order anything custom. Everything seems to go well until the order is placed, it takes forever and the wrong product is delivered. Customer Service ends when you pay. We received the wrong piece of furniture and when we contacted them they said it was custom and could not be returned.... More 

Was this review helpful? Yes 17
barn2011, Manager at Saybrook Country Barn, responded to this review

Dear Judy1525, I'm sorry that you feel your experience with Saybrook Country Barn was horrible. Our Customer Service Department and Sales Staff are very thorough in their handling of every customer service situation. We go to great lengths to to keep a high level of communication with our customers during the rare instance where something may have gone wrong. We... More 

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