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Elizabeth Arden Red Door Spa

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Address: Mystic Marriott Hotel & Spa, 625 North Road (Route 117), Groton, CT 06340
Phone Number: 800-228-9290; 860-446-2600
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Today
8:00 am - 8:00 pm
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Hours:
Sun 8:00 am - 6:00 pm
Mon - Sat 8:00 am - 8:00 pm

TripAdvisor Reviewer Highlights

Read all 50 reviews
Visitor rating
  • 18
    Excellent
  • 9
    Very good
  • 8
    Average
  • 7
    Poor
  • 8
    Terrible
Nice Red Door Spa

Spent the weekend with friends from HS and we scheduled spa appointments here. A regular at my local Red Door Spa, I had also been to this one years ago. Very friendly and... read more

4 of 5 starsReviewed October 26, 2015
fixitswife
,
New York
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50 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
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DCAAP
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The short version: Terrible services and even worse customer service. I heard from the spa managers eight days after my service as they were concerned with my survey responses. I responded 10 days ago and have not heard back from either manager. Given the experience I had at the spa I am disappointed to say - I am not surprised.... More 

Helpful?
Thank DCAAP
Bethesda, Maryland
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Went there for facial and complimentary make-up refresher. Facial with Thao was great but the arrangement for make-up refresher was bad. The receptionist asked me to wait for 10-15 minutes. After 30 minutes nothing happened. The receptionist then busy calling (why didn't she do this earlier??? She had all the time while I had facial and waiting) and said .."you... More 

Helpful?
Thank Agnes9420
Level Contributor
32 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 6, 2016 via mobile

Great staff always friendly. It is a little expensive but the staff friendliness makes it worth it. We go at least once a year.

Helpful?
Thank croberto20
New York
Level Contributor
73 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed October 26, 2015

Spent the weekend with friends from HS and we scheduled spa appointments here. A regular at my local Red Door Spa, I had also been to this one years ago. Very friendly and accommodating staff. Nice relaxation area and treatment rooms. I was happy with all of my services and service providers. Gabby, who did my blow out, was particularly... More 

Helpful?
Thank fixitswife
Hartford, Connecticut
Level Contributor
17 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 26, 2015

I LOVE THIS SPA! It's the one and only luxe spa that I have ever been to and the service, location and the reception is exceptional. I went in for the October spa week special and decided to make a full day of the experience. Holly, the technician who did my body wrap and massage had magical hands. After dipping... More 

Helpful?
1 Thank OneWomanStyle
1 review
4 of 5 stars Reviewed May 11, 2015

Went in for pedicures with my gf for her 21st. Katherine & Terri were so awesome I would go back just to see them! It was worth the $$ because they both really got in there & went to town on our feet. They both were so fun & attentive & gave us the royal treatment. My feet feel amazzinggg!... More 

Helpful?
Thank Linda K
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 12, 2015 via mobile

I never write reviews but this is the exception. I had the worst manicure of my entire life. It was ridiculously over priced. I paid $62.00 for a Gel polish manicure. I should have walked out when the lady said "I will put your gel polish on first and then do your manicure" her exact words!!! She obviously needed glasses.... More 

Helpful?
1 Thank Traveling205
Charlestown, Rhode Island
Level Contributor
163 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed March 13, 2015 via mobile

The services and professionalism of the staff here are exceptional. The minute you walk in, you are warmly greeted. This spa is a high end luxury establishment so if you are looking to get what you pay for you will be thrilled. There is a spa food menu for lunch if you are so inclined as well as a fruit... More 

Helpful?
Thank happyincharlietown
Level Contributor
112 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 30, 2014

I booked a package for signature services and my favorite was the massage. Jill is amazing, providing a deep tissue massage that really worked out the stress. After 50 minutes of relaxation bliss it was off to the relaxation room for a refreshing beverage and brief wait until Terri came in to get me for the pedicure. That too was... More 

Helpful?
2 Thank jguifarro
Winsted, Connecticut
Level Contributor
68 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 30, 2014 via mobile

My husband and I went here for a couples weekend. We received a couples massage (red door signature) and pedicures ( again, red door signature). We throughly enjoyed them all! They offer super soft robes and sandals to wear during your stay. The employees are super friendly, knowledgable and know their jobs very well! The only thing negative I would... More 

Helpful?
Thank Momof2boyz0004

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