Really disappointed with phone customer service. Never really been treated with such disregard when there has been an issue. The staff at the locations have been to have been wonderful and the spa services themselves are great but otherwise a huge thumbs down. more

I have been to the Santa Monica location about a dozen times or so, and even though it is still one of my favorite spas, it is declining in quality. The location of this place can't be beat - centrally located, and there's a free city parking lot next doors (well, free for the first 2 hours anyway). Even if... more

In the process of purchasing a gift certificate at www.burkewilliams.com the website crashed. I immediately called customer service, explained what happened. I said my account was charged and emailed screen shots of the errors. They insisted my account was not charged (with attitude) and said that they were aware of problems with the site. It took 5 days, many emails... more

Make sure your credit cards are in your wallet when you go back to your locker, and don't leave jewelry in your bag. My locker was locked while I was having a treatment, but someone had access and took a credit card and some cash. more

On June 9, 2008, I decided to use my gift certificate and get a much needed massage. While there, I also decided to stay and enjoy the rest of the amenities. I stayed for 4 hours, and when I left I unfortunately left my I pod in the pocket of the robe that was given to me. I went home... more

I went to the Santa Monica location for a pregnancy massage. Check in was fine as was the brief tour of the space. One thing that is nice that BW does is that because pregnant women can't make use of the "perks" such as the sauna or whirlpool, they include a milk bath instead. So, I'm "picked up" in the... more

This is the most amazing experience!! I loved the entire experience. If you are looking for relaxation and to literally get away from everything, then go to Burke Williams. You will not be disappointed. I've sent all of my girlfriends there (a few brought their boyfriends) and we are ALL going back. more

Went to the Sherman Oaks Burke Williams Spa for what was suppose to be a 50 minute massage. In actuality the massage was 7 minutes short of the 50 min mark. I guess they charge for the time they walk you down the hall, talk with another massage therapist and then get you into your room! On a 1 to... more

I received a gift certificate for Burke-Williams and I was pleasantly surprised at how luxurious and well-apointed the entire spa was. My morning was spent relaxing in the jacuzzi, steam room, outdoor sundeck and indoor fireside. The quiet and unhurried nature of this spa was unlike any other I have been to in the past. My attendants were helpful at... more