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Panorama Balloon Tours

Del Mar, CA
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Ranked #11 of 14 Activities in Del Mar
Type: Tours
4 visitor photos
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15 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Santee, California
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 18, 2014 via mobile

Absolute worst customer service experience of my life. After being told over the phone a few days ago that we would get a call if it was cancelled, we drove up to del Mar today without a phone call and learned it wasn't flying. Totally understandable considering the fires in North County, however, I do not appreciate to be 1)... More

Was this review helpful? Yes 5
San Jose, California
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 23, 2014

Seriously, people need to read the reviews on the customer service from Jaime. I really don't understand how he is still working there. He Harasses your phone and keeps calling first on his regular phone, and if you don't pick up he'll keep calling you on restricted and not leave any voicemails, just keeps calling your phone. Someone needs to... More

Was this review helpful? Yes 7
Chilliwack
2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 20, 2014

I've experienced some bad customer service in my life but this was definitely the worst. A friend and I had booked an evening balloon flight and were planning on using Groupon. Jamie was unpleasant from the first conversation but I could looked past that-- we were just excited for a new adventure. We made the reservation and showed up at... More

Was this review helpful? Yes 9
Raleigh, North Carolina
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 20, 2014

BEWARE GROUPON USERS. Panorama openly admits to prioritizing regular customers over groupon users. I purchased a flight for 2 during our anniversary weekend in San Diego. I called and called trying to get a reservation and every single time he would give me a run around about weather or some other excuse. When friday rolled around and I absolutely had... More

Was this review helpful? Yes 11
Redondo Beach, California
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 13, 2014

haven't even been on my ride yet. just wanted to let everyone know that all the reviews about Jaime are true. no reason this guy should run a business. worst customer service i've ever experienced.

Was this review helpful? Yes 7
San Diego, California
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 8, 2013

The owner of Panorama Balloon Tours had me check back repeatedly to catch him when he was sending a balloon out. I was ok with that, I'm a flexible girl. He was extremely hard to get a hold of and somewhat unresponsive. Again, no worries. We're busy. I get it. We finally find a day that the weather is right... More

Was this review helpful? Yes 12
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 1, 2013

My first call to make a reservation was done months before. Jamie, the so-called customer service guy was extremely rude. He said to call back the day before the reservation to confirm weather,etc. The day came and he now tells me that he needs 14ppl to call him or else nobody flies. I looked all over this website to see... More

Was this review helpful? Yes 7
Seattle, Washington, United States
Senior Contributor
37 reviews 37 reviews
7 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2013

Had a great trip with this company. It takes about 3 hours total with prep time etc and 1 hour ride over mega mansions and ocean views. The rate was reasonable and totally worth it. The best thing was how NICE the pilot was, Jaime the owner/manager, and on ground crew. They were totally fine with the fact my bf... More

Was this review helpful? Yes 1
Anaheim, California
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 19, 2013

I had a few questions so I called and Donnie who answered the phone was EXTREMELY rude !!! It seemed like he was exasperated and the last thing I want to do is trust someone with my life whom is seemingly annoyed with me. Very Sad Donnie was so rude this was something I was really looking forward too.

Was this review helpful? Yes 5
Vancouver, Washington
1 review
5 of 5 stars Reviewed July 1, 2013

I live out of state and found Panorama Balloon Tours on Groupon. I called about two weeks prior to my vacation to San Diego area and asked if I could use the Groupon. I wanted to give my husband a surprise birthday gift of a lifetime. I also indicated to Jaime (the company owner) that as I was going to... More

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