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Panorama Balloon Tours

Address: Del Mar, CA
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27%
Type: Balloon rides, Outdoor Activities, Sightseeing Tours
Attraction details
Type: Balloon rides, Outdoor Activities, Sightseeing Tours
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18 reviews from our community

Visitor rating
    4
    1
    0
    0
    13
Date | Rating
  • English first
  • Any
English first
La Jolla, California, USA
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 18, 2015

Highly recommend! We had a groupon and brought our 7 year old son. The views for sunset are stunning. Staff was very professional, informative and made sure we all kept safe. We had a fantastic time!

Was this review helpful? Yes
San Diego, California
Top Contributor
95 reviews 95 reviews
34 attraction reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 12, 2015

I've read a lot of the reviews for these guys so I was a bit nervous of what to expect when it came time to book. To sum up what all the one-star raters say is basically this; if you buy a groupon for this, you'll get treated second-rate, the person operating the phone doesn't is non-responsive, and when he... More 

Was this review helpful? Yes 2
San Diego, California
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 11, 2014

Daughter bought tickets for my birthday and I was excited until I tried to make reservations! They were TERRIBLE, kept complaining the are losing money on this groupon deal and even said they would return my money for complaining! NASTY!! Then I found out their balloons had patches on it. I cancelled, complained to groupon and went on with a... More 

Was this review helpful? Yes 10
Santee, California
2 reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed May 18, 2014 via mobile

Absolute worst customer service experience of my life. After being told over the phone a few days ago that we would get a call if it was cancelled, we drove up to del Mar today without a phone call and learned it wasn't flying. Totally understandable considering the fires in North County, however, I do not appreciate to be 1)... More 

Was this review helpful? Yes 22
San Jose, California
2 reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 23, 2014

Seriously, people need to read the reviews on the customer service from Jaime. I really don't understand how he is still working there. He Harasses your phone and keeps calling first on his regular phone, and if you don't pick up he'll keep calling you on restricted and not leave any voicemails, just keeps calling your phone. Someone needs to... More 

Was this review helpful? Yes 16
Chilliwack
Reviewer
3 reviews 3 reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed March 20, 2014

I've experienced some bad customer service in my life but this was definitely the worst. A friend and I had booked an evening balloon flight and were planning on using Groupon. Jamie was unpleasant from the first conversation but I could looked past that-- we were just excited for a new adventure. We made the reservation and showed up at... More 

Was this review helpful? Yes 18
Raleigh, North Carolina
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 20, 2014

BEWARE GROUPON USERS. Panorama openly admits to prioritizing regular customers over groupon users. I purchased a flight for 2 during our anniversary weekend in San Diego. I called and called trying to get a reservation and every single time he would give me a run around about weather or some other excuse. When friday rolled around and I absolutely had... More 

Was this review helpful? Yes 20
Redondo Beach, California
Senior Reviewer
7 reviews 7 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 13, 2014

haven't even been on my ride yet. just wanted to let everyone know that all the reviews about Jaime are true. no reason this guy should run a business. worst customer service i've ever experienced.

Was this review helpful? Yes 14
San Diego, California
1 review
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed October 8, 2013

The owner of Panorama Balloon Tours had me check back repeatedly to catch him when he was sending a balloon out. I was ok with that, I'm a flexible girl. He was extremely hard to get a hold of and somewhat unresponsive. Again, no worries. We're busy. I get it. We finally find a day that the weather is right... More 

Was this review helpful? Yes 20
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 1, 2013

My first call to make a reservation was done months before. Jamie, the so-called customer service guy was extremely rude. He said to call back the day before the reservation to confirm weather,etc. The day came and he now tells me that he needs 14ppl to call him or else nobody flies. I looked all over this website to see... More 

Was this review helpful? Yes 13

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Questions & Answers

Questions? Get answers from Panorama Balloon Tours staff and past visitors.
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?