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Address: Del Mar, CA
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TripAdvisor Reviewer Highlights

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  • 5
  • 1
    Very good
  • 1
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  • 13
Panorama ballon tour

Our pilot was awesome don't remember his name, but made sure everyone had a good flight. But Jamie needs to learn how to talk to people ,very rude. Me and my girlfriend got very... read more

3 of 5 starsReviewed May 27, 2015
via mobile
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20 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Pasadena, California
Level Contributor
7 reviews
6 attraction reviews
5 of 5 stars Reviewed September 6, 2015

This adventure was on my Aunt's Bucket List, so for her 85th birthday, I took her on a hot air balloon ride with Panorama. FUN! FUN! FUN! Excellent experience. Pilot was extremely competent, friendly, full of great information and made us feel very relaxed and happy. We never felt unsafe and were blown away by the gorgeous views of places... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015 via mobile

Our pilot was awesome don't remember his name, but made sure everyone had a good flight. But Jamie needs to learn how to talk to people ,very rude. Me and my girlfriend got very aggravated with him and so did a couple that we met that day.

Helpful? 1
La Jolla, California, USA
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed January 18, 2015

Highly recommend! We had a groupon and brought our 7 year old son. The views for sunset are stunning. Staff was very professional, informative and made sure we all kept safe. We had a fantastic time!

Helpful? 1
San Diego, California
Level Contributor
166 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed January 12, 2015

I've read a lot of the reviews for these guys so I was a bit nervous of what to expect when it came time to book. To sum up what all the one-star raters say is basically this; if you buy a groupon for this, you'll get treated second-rate, the person operating the phone doesn't is non-responsive, and when he... More 

Helpful? 5
San Diego, California
Level Contributor
12 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed September 11, 2014

Daughter bought tickets for my birthday and I was excited until I tried to make reservations! They were TERRIBLE, kept complaining the are losing money on this groupon deal and even said they would return my money for complaining! NASTY!! Then I found out their balloons had patches on it. I cancelled, complained to groupon and went on with a... More 

Helpful? 12
Santee, California
2 reviews
common_n_attraction_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed May 18, 2014

Absolute worst customer service experience of my life. After being told over the phone a few days ago that we would get a call if it was cancelled, we drove up to del Mar today without a phone call and learned it wasn't flying. Totally understandable considering the fires in North County, however, I do not appreciate to be 1)... More 

Helpful? 22
San Jose, California
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed April 23, 2014

Seriously, people need to read the reviews on the customer service from Jaime. I really don't understand how he is still working there. He Harasses your phone and keeps calling first on his regular phone, and if you don't pick up he'll keep calling you on restricted and not leave any voicemails, just keeps calling your phone. Someone needs to... More 

Helpful? 16
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed March 20, 2014

I've experienced some bad customer service in my life but this was definitely the worst. A friend and I had booked an evening balloon flight and were planning on using Groupon. Jamie was unpleasant from the first conversation but I could looked past that-- we were just excited for a new adventure. We made the reservation and showed up at... More 

Helpful? 17
Raleigh, North Carolina
1 review
common_n_attraction_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed February 20, 2014

BEWARE GROUPON USERS. Panorama openly admits to prioritizing regular customers over groupon users. I purchased a flight for 2 during our anniversary weekend in San Diego. I called and called trying to get a reservation and every single time he would give me a run around about weather or some other excuse. When friday rolled around and I absolutely had... More 

Helpful? 20
Redondo Beach, California
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 13, 2014

haven't even been on my ride yet. just wanted to let everyone know that all the reviews about Jaime are true. no reason this guy should run a business. worst customer service i've ever experienced.

Helpful? 13

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