I made my reservation online, base in the premise that they provide shuttle service.
They charge my credit card, and then told me they wouldn't be able to provide transportation so I had to cancel at last minute.
The company refund my money, but they ruin the experience. They advertise something they don't provide and the service was very poor...
We appreciate your feedback and hope to communicate in more detail regarding our pick up and drop off complimentary service policies on our website.
Pick up requests are handled on a case by case basis - typically 72 hours or more notice is required. We appreciate whatever advanced notice we receive to accomodate our guests. :-)
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