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Alice's Bear Shop and Teddy Bear Hospital

Specialty shops, Shopping & Fashion
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Address: 55 Broad Street, Lyme Regis DT7 3QF, England
Phone Number: +44 1297 444589
Website
Today
10:00 am - 5:00 pm
Closed now
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Hours:
Sun - Sat 10:00 am - 5:00 pm
Description: This is the home of the Alice's Bear Shop story books. You can often find...
This is the home of the Alice's Bear Shop story books. You can often find the Author and illustrator Rikey Austin working on her next project or meet some of the real life characters from the books. Come visit the Teddy Bears and Dolls in the Teddy Bear Hospital. If you have time they'd just love a get well soon card. We also have a large selection of Vintage and collectable bears as well as many lovely soft toys.
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TripAdvisor Reviewer Highlights

Read all 16 reviews
Visitor rating
  • 14
    Excellent
  • 0
    Very good
  • 0
    Average
  • 0
    Poor
  • 2
    Terrible
Most recent review
Excellent Service

I have not been to the shop,but I had to send one of my bears to the Teddy Bear Hospital. The service I got from over the phone was excellent,I sent my bear down on the... read more

5 of 5 starsReviewed October 25, 2014
Lesley1966
,
Nottingham, United Kingdom
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16 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
5 attraction reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 25, 2014

I have not been to the shop,but I had to send one of my bears to the Teddy Bear Hospital. The service I got from over the phone was excellent,I sent my bear down on the Monday and I got her back by the Friday,and you could not tell where the damage had been on the bear. If ever I... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 24, 2014 via mobile

Took my little boys beloved teddy there for a new eye, fantastic service, and very kind and caring staff, they made my little boy and his ted feel very special, thank you

Was this review helpful? Yes
Weymouth, Dorset, UK
Top Contributor
63 reviews 63 reviews
25 attraction reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 17, 2014 via mobile

I always pop in here when visiting lyme. I love looking at the antique bears rehoming section, especially rewarding when I find one similar to mine and see the prices! I also love looking in the bear hospital at the back. If you look hard you can see the "patients" individual beds, complete with notes on the end with their... More 

Was this review helpful? Yes
Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 8, 2014

BEST PLACE I HAVE EVER BEEN TO AND WILL EVER HAVE BEEN TO. I really don't need to say much more, was a wonderful place! The staff were absolutely lovely, delightful ! They also stock Steiff bears so yes, best place ever.

Was this review helpful? Yes
England
Senior Contributor
33 reviews 33 reviews
13 attraction reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 28, 2013

My daughter took in her beloved Bertie for a bit of TLC and many years of cuddling have taken the stuff out of his tum. They were so sweet with her and made her feel important. Bertie was fixed within 2 hours and returned to one very happy owner. I thought the shop could have had more products on offer,... More 

Was this review helpful? Yes 1
Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 24, 2013

Fabulous people run this shop! They are obviously very interested in their subjects and their customers. The knowledge of the man in the fossil workshop was enthralling with my girls still talking about their visit. He was happy to spend time talking and the children loved asking him questions and his tips helped us find our own fossils during out... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2013 via mobile

Wow wow wow, what an amazing shop with the most friendly staff including the author of the books who was more than happy to take time playing the new Alice bear shop brain box games with my children. They was treated so wonderfully and the parents too. Such a magical place.

Was this review helpful? Yes 1
Winchester, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 4, 2013

Ordered a bear on the 4 September 2012 that was stated as being in stock. Order confirmation said 3/5 days delivery and when it did not arrive emailed and was told that it was not in stock and it should have stated pre-order. Since then have emailed twice the last time asking for our money back. Have not had a... More 

Was this review helpful? Yes 4
RikeyA, Owner at Alice's Bear Shop and Teddy Bear Hospital, responded to this review

Hi Graham I am so sorry you've had problems. I afraid I can't find any record of your calls in our day book but that may be an oops with temp staff at our end while we've been filming for the Alice's Bear Shop TV documentary. Please do call me on 01297 444589 and I'll be sure to sort your... More 

Jakarta
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 3, 2013

We disagree with all previous reviews of this shop. Near the beginning of 2012, we ordered a bear from them by mail order. In August 2012, we visited the shop and asked the owner when our bear would be delivered. We were told that she was working with UNICEF and that the bears would be distributed soon. It is now... More 

Was this review helpful? Yes 4
RikeyA, Owner at Alice's Bear Shop and Teddy Bear Hospital, responded to this review

I am so sorry that your daughter has been kept waiting. She can't be any more desperate for their arrival than we all are here. As we have explained to everyone who we have contact details for, the manufacturing of the bears has been delayed. We have a new website www.alicesbearshopuk.com whch your pc should be redirecting you too. As... More 

Bognor Regis, United Kingdom
Senior Contributor
28 reviews 28 reviews
17 attraction reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 26, 2012

I have a soft toy that I am very fond of, but over the years (and due to a large amount of cuddles) their upper body seems to have lost its 'inner fluff'. Although I live over 2.5 hours drive from this shop, I had seen many good comments about their work on facebook, so decided to ask for assistance.... More 

Was this review helpful? Yes 3
RikeyA, Owner at Alice's Bear Shop and Teddy Bear Hospital, responded to this review

Hi Jason I just wanted to send you a HUGE thank you for our lovely review. You've made our day. Hugs Rikey, Jo and Dave xxxxx More 

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