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Serenity Spa Basin Park Hotel

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Address: 12 Spring St., Eureka Springs, AR 72632
Phone Number: 877-772 -1905
Website
Description: The Eureka Springs, Arkansas Spa in Downtown Eureka Springs is the...
The Eureka Springs, Arkansas Spa in Downtown Eureka Springs is the Serenity Day Spa. Located in the Ozark Mountains at the 1905 Basin Park Hotel, the Serenity Day Spa is more than a clinical hour. As guest of the spa you can look forward to an afternoon of relaxation enjoying our Sun Deck, Hot Tub, and receiving a soothing massage . Plan your vacation getaway and find the best deals at the Basin Park Hotel.
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TripAdvisor Reviewer Highlights

Read all 38 reviews
Visitor rating
  • 19
    Excellent
  • 9
    Very good
  • 6
    Average
  • 2
    Poor
  • 2
    Terrible
Nice package deal

My bf and I got a really nice triple massage through Basin Hotel, including , peppermint foot scrub, hand paraffin and hour long massage. The staff was really friendly, gave us... read more

4 of 5 starsReviewed October 10, 2014
KatD48
,
Springfield, Missouri
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38 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2015

We had the couple massage, it was truly amazing!! The staff was incredible, making our experience that much more enjoyable.

Was this review helpful? Yes 2
1905manager1886, Manager at Serenity Spa Basin Park Hotel, responded to this review

We appreciate your review. We're glad you enjoyed couples massage with us and hope to see you again next time you return to Eureka Springs. More 

Top Contributor
72 reviews 72 reviews
26 attraction reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed February 25, 2015

I'm so sorry that we didn't enjoy our experience at the Serenity Spa. We really wanted to. We've since been to a couple other spas in the area and know that there are nicer options available. The best so far being the New Moon Spa at the Crescent Hotel. We had two massages booked at Serenity. I had a scrub... More 

Was this review helpful? Yes 2
1905manager1886, Manager at Serenity Spa Basin Park Hotel, responded to this review

We appreciate your feedback and will use your comments as a learning opportunity. My name is Kimberly Roberts, Director of the New Moon Spa & Salon and recently I've become the Director of the Serenity Spa. We are currently undergoing many changes to the Serenity Spa and hope you will come see the changes during your next visit and give... More 

Kansas City, Missouri
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 18, 2014

I have never before written a poor review, and I hate to do this now. But if I had read a review like this before booking, I would have saved money, time and most of all an unhappy experience on a long-awaited romantic vacation. My partner and I planned a romantic getaway, and I wanted to surprise him with a... More 

Was this review helpful? Yes 2
1905manager1886, Manager at Serenity Spa Basin Park Hotel, responded to this review

We appreciate your feedback and will use this as a learning opportunity. My name is Kimberly Roberts, Director of the New Moon Spa & Salon and recently I've become the Director of the Serenity Spa too. I apologize for your experience with us. We are undergoing many changes to the customer service, services and overall feel of the spa. We... More 

Springfield, Missouri
Contributor
14 reviews 14 reviews
5 attraction reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 10, 2014

My bf and I got a really nice triple massage through Basin Hotel, including , peppermint foot scrub, hand paraffin and hour long massage. The staff was really friendly, gave us some background about the hotel, the "hauntedness", said that there was a Bill in the salon a lot and funny thing was, my bf's foot tub wouldn't turn on... More 

Was this review helpful? Yes
Joplin, Missouri
Senior Contributor
27 reviews 27 reviews
5 attraction reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 29, 2014

My wife and I had the duet massage for our anniversary. My wife's massuese was excellent. I wish I could say the same for mine. While my wife received extra attention from her massuese, mine kept stopping to rest during the massage. All in all, it was an average experience.

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
10 attraction reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 1, 2014

Room were very comfortable, complete with a Jacuzzi which was greatly appreciated after a long day of sight seeing! Located downtown in the middle of everything - walking distance to all the shops and many of the great restaurants. My only disappointment was the pool is not located on-site - but there is a complimentary shuttle to transport you to... More 

Was this review helpful? Yes
Monett
Top Contributor
119 reviews 119 reviews
13 attraction reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed June 25, 2014

My husband had a deep tissue massage while I had a manicure and a peppermint foot scrub. I really liked the young girl that did my manicure and foot scrub. She was very talkative and I enjoyed my time there. She did an excellent job on my nails also. My husband didn't act like it was "the best" he had... More 

Was this review helpful? Yes 1
Bartlesville, Oklahoma
Contributor
20 reviews 20 reviews
7 attraction reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 21, 2014

This was my first spa experience, but it was very pleasurable. I got the deep cleansing facial, which included a foot massage. It took about an hour and left my skin feeling very nice and clean. I also got a mani/pedi, which was okay. They haven't been doing manis/pedis for long and do not have many options, especially when it... More 

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 13, 2014

I have had multiple treatments done at serenity day spa. First, I love that it is part of the old basin park hotel. Second, everyone I have come in contact with at the spa has been so nice! Third, every treatment I have had has been wonderful. My favorite is the hot stone with the paraffin hand treatment! Highly recommend... More 

Was this review helpful? Yes
Neosho, Missouri
1 review
5 of 5 stars Reviewed March 9, 2014 via mobile

We booked the "afternoon of relaxation" package, the staff and facilities were wonderful!! We will be coming back very soon!!

Was this review helpful? Yes

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