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Open Road Tours


TripAdvisor Traveler Rating: 4.0 of 5 stars
TripAdvisor Popularity Index: #14 of 127 attractions in Phoenix
Traveler Description:
Familiar with Open Road Tours? Write your own description and share what you know with other travelers.
Attraction type: Nature trail
Address: 522 E Dunlap Phoenix, AZ 85020
Tel: 800-776-7117

Reviews you can trust

[ Date ] [ Rating ]
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5 of 5 stars
Aspie3Pen   4 contributions
Hertfordshire
Nov 24, 2009

First off Paul was an absolute legend! It's Aaron from England by the way if you ever read this Paul, and if you remember me. The tour was mega awesome and knowledge building, being fed tones of information about the desert plants, Navajo Indians, and prehistoric formations of the areas whilst driving through Arizona towards the Grand Canyon was fun!... more

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1 of 5 stars
Mandi29   1 contribution
Chicago
Nov 4, 2009

Not worth it at all. Use another tour company if coming to Phoenix. more

Management response from
Wayne Parker, Customer Service Manager

I am truly sorry this guest had a disappointing tour. Unfortunately the guest did not say what the they were unhappy about where we could try to make it right for them. Constructive criticism helps us to improve for our future travelers. Without details I am at a loss as to how to help Mandi. Open Road Tours' mission is...

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5 of 5 stars
bmp2475   1 contribution
CT
Sep 22, 2009

We had a long (but amazing) day at the Grand Canyon. Tour guide (Princely) was awesome - very informative and friendly. He definitely made the tour for us! more

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5 of 5 stars
Hinora   1 contribution
Arizona
Aug 4, 2009

My trip to the Apache Trail/Dolly Steamboat with this company was one of the best I have ever been on!!!! Our tour guide was a extremely friendly, an excellent driver & knew everything there is to know about this area & Arizona. I had my daughter with me & all of her questions were answered with patience & encouragement to... more

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5 of 5 stars
TXTraveler1973   1 contribution
Texas
Aug 3, 2009

I wanted to send relatives on a trip to Grand Canyon and found Open Road with help from a local hotel. It was definitely a great decision. The person who took our reservation was friendly and helpful when it came to choosing a trip for my family. The tour guide was outstanding - funny and full of great information. I... more

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1 of 5 stars
anonymousaz   1 contribution
AZ
May 24, 2009

Asked to be picked up at the Fairfied Inn at Scottsdale and Bell, but they refused because they would have to drive 3 additional miles. The owner Wayne does not seem to understand customer satisfaction. His reason for refusing to be flexible was because I did not call 48 hrs in advance to confirm the tour. And he only had... more

Management response from
Wayne Parker, Owner

Customer very combative. Explained to him we had been trying to locate him. His voucher clearly stated he was to confirm pickup location and time 48 hours before the tour departed. He called at 6 p.m. and his pickup was then next morning. He first mentioned the pickup location I then agreed we would pick him up at that location....

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4 of 5 stars
3DStiles   11 contributions
Knoxville, Tennessee
Oct 3, 2008

I picked this company because they include Sedona on their day trip to the Grand Canyon from Phoenix. They provided roundtrip transportation from my hotel and made three separate stops at the Grand Canyon (Grand Canyon Village, Grand View and Desert View). You don't have a very long stop in Sedona or on the Navajo Reservation but it is worth... more

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5 of 5 stars
wrldadventurer   1 contribution
Atlanta
Sep 9, 2008

I had a fantastic time on my trip with Open Road Tours! The phone attendents were very curtious when they took my reservation. This trip was very relaxing! Most of the day was spent floating down the river and learning about the environment and the history of Arizona. This was a wonderful trip! I was happy to truly be able... more

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5 of 5 stars
2queer4u   1 contribution
mars
Jul 10, 2008

I loved my trip with Open Road Tours! The trip was blissful from time I booked to the time I was dropped off at the end of the day! I was quite pleased with the guide; he was very informative! I got to learn about the desert plants, a little history, Native Americans and so much more. I think some... more

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5 of 5 stars
globl_traveler   1 contribution
USA
Jan 7, 2008
2/2 found this review helpful

I had an amazing time! I came back with incredible pictures of snow covered trees and mountaintops due to going off-season. It was absolutely breathtaking! My tour guide was incredibly knowledgeable and friendly! I got to hear Arizona history that is not in history books, learn some geology, learn about desert plant life and hear information about the Navajo Indian... more

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Open Road Tours Address

522 E Dunlap, Phoenix, AZ 85020
Tel: 800-776-7117