Under no circumstances should anyone use this company unless they are prepared to be disappointed. In Jan 2012, we booked a flight for May 12, 2012 and gave them our credit card number at that time. They charged the fee in April 2012, as agreed. On the day of my flight, we were allowed to suit up and all was...
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Thank you for your post concerning your experience while visiting our Juneau operation last week. Please accept this letter as an apology for the inconvenience, lack of customer service and professionalism you endured on your Alaska trip. I understand your frustration and disappointment as well very much appreciate you writing us to express your concerns.
I assure you that we...
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