Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness
4
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
8:30 AM - 9:00 PM
Wednesday
8:30 AM - 9:00 PM
Thursday
8:30 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Complexions Spa for Beauty & Wellness combines all of your beauty and relaxation needs into upstate New York's most luxurious, eco-friendly environment. Awaiting you at Complexions is a sanctuary of tranquility and luxury designed to rejuvenate the body, strengthen your spirit and gently eliminate the stresses of the day, inviting wellness and healing into your life. Choose from a menu of services including traditional spa treatment as well as century old beauty rituals from around the world using the finest natural ingredients available. Visit our website at to view a complete listing of our services in hair design, skin care, body massage, spa treatments, med spa services, manicure, pedicuring, barber services, make up and our wonderful retail boutique.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles71 reviews
Excellent
40
Very good
10
Average
10
Poor
7
Terrible
4

Lynda C
1 contribution
1.0 of 5 bubbles
Mar 2024 • Family
My daughter and I recently booked two therapeutic massages on a Sunday. While the quality of the massage was good, we both experienced very disturbing constant noise from the compressor of the steam room. The experience was very much like having a massage while having an MRI. Impossible to relax. There were at least 6 empty treatment rooms, so I don’t understand why we we placed at the end near the steam room. Terrible experience and will not be back.
Written March 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mbrogers55
Niskayuna, NY64 contributions
5.0 of 5 bubbles
Oct 2019 • Solo
I needed to find a new salon locally for my hair and spa services and luckily chose Complexions. I had gone in for a manicure and pedicure and was fortunate enough to have Terrie as my nail aesthetician. Not only did she take the time to explain my options but spent more time on my services than any other salon I have been to. This will definitely be my go to salon for all future services.
Written October 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gretchen R
14 contributions
5.0 of 5 bubbles
Apr 2019 • Couples
My husband and I had a couple's therapeutic massage today. It was AMAZING! So clean. So professional. We sprung for an extra foot scrub, very worth it. Luna did mine and I can't wait to make another appointment with her. She really helped out my problem areas. My husband had Melissa, he said she was absolutely fantastic. We feel like new people!
Written April 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cjyap
Griswold, CT825 contributions
5.0 of 5 bubbles
Feb 2019 • Family
This is a full service spa, with a relaxation room, steam room and sauna. They offer a large variety of massages, facials, scrubs, soaks and beauty treatments and well as nail treatments for both women and men. I always go early to enjoy the facilities before my massage. The one thing I'm not wild about is that you have to tip in cash, you can't tack it on to the bill and pay with a credit card. The atmosphere is very relaxing. There is tea, water and some light snack available. I love the head and neck recovery massage and often couple that with an additional full body massage!
Written February 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marty F
Temecula, CA5 contributions
2.0 of 5 bubbles
Oct 2018 • Friends
I have had many massages over the years but none so expensive for such a rush job. If you go to Complexions, be sure to ask about their hours to allow for plenty of spa time and use of the facilities. My sister received a $250 gift certificate at Complexions which she generously shared with me for each of us to have a massage. She called for an appointment, and they gave us a time late in the afternoon - 4:45. We arrived 30 minutes early for paperwork, check-in, and a brief tour. My sister's masseuse suggested a scalp oil treatment for each of us, which we agreed to. I noticed my masseuse hurrying toward the end. The oil treatment really was just pour some unknown oil (she didn't know what was in it) on my hair, and that was it - no scalp massage, AND it was part of the time allotted for the 60-minute massage. What?? Afterwards, we were looking forward to a sauna and shower - undoubtedly part of the spa experience and charges, but as we were lounging, someone came and informed us that they were closing in 10 minutes and we had to get out. I was flabbergasted to learn that they close at 6 on Mondays, with no warning to us ahead of time. The actual cost of an hour massage with oil poured on the hair for both of us came to more than the $250 in the gift certificate; we had to fork over $19 more. Wow, expensive back rub.
Written October 9, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Marty, Thank you for taking the time to write your review. I apologize that you were dissatisifed with your experience and I would like to personally speak with you to see what we can do to resolve this for you. It does not sound like a typical experience at our spa. I did check our appointments and do not see you in our system so I could not contact you directly. We work hard to create memorable experiences and I am so sorry your were not happy. I can be reached at denise@complexions.com. I look forward to speaking with you soon. Denise
Written October 10, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marcia F
92 contributions
5.0 of 5 bubbles
Sep 2018 • Friends
I’ve been going to Complexions for many years now for a variety of services. While every service I’ve had there is very good, I have to say the quality of the massages they provide is beyond compare in this area. Anthony is the practitioner I’ve had the most often and he’s the best I’ve ever encountered. I also love Luciana, tho I haven’t seen her as often. Both are serious about their work and seem to keep up on new techniques. Spring for the hour and a half—you’ll feel like you’re in heaven!
Written September 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

shanti_everywhere
12 contributions
5.0 of 5 bubbles
Aug 2018 • Solo
I've been to Complexions Spa for the last 4 years now and haven't been to another one ever since. The staff is great and makes sure I had a good experience. I mainly go for facials, mani-pedi and hair cuts/styling. Everyone I have interacted with is friendly, and does a great job. Most of the staff recognize me by now and my mom too! I get her pampered here every time she visits, and we have a wonderful time. I had gotten gift cards for a couple of friends and they had only good things to say about the massage.
I decided to finally write a review and highly recommend going here for a good relaxation time.
Written August 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ShaQuoia R
Albany, NY1 contribution
1.0 of 5 bubbles
May 2018 • Friends
My friend booked me and her massages on Mother’s Day! Due to a couple mishaps I was 15 mins late to my appointment! I had to wait 5 mins to be checked in! And when I reached the front desk I requested if I could just change my hour appointment to and half hour appointment because I was late! The receptionist then stated the cancellation policy to me when I was just simply trying to change my service! And told me I would still have to pay for the hour massage and that I couldn’t change the service! But I bet if I was adding a service it wouldn’t be a problem! Then she told me because I’m canceling I would have to still pay for this service when I come back! I buy my mom gift cards for there all the time, so when I do that I’m going to have to pay for the service I never received! Well I guess you lost 2 customers because I won’t be returning or recommending!
Written May 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennifer R
2 contributions
1.0 of 5 bubbles
Jan 2018 • Couples
So DISAPPOINTED I had a couples massage schedule for Valentines day at COMPLEXIONS WOLF ROAD Recvd a call on 2/6 and was told due to being fully booked they wanted a credit card- This is ridiculous I have been a customer for 2 years and interesting that when it was booked nothing was asked. Due to your full schedule you now you want a credit card! UNREAL!!!!!!! Why Was this not asked for if this is your policy over 6 weeks ago when I booked ???? I It is crazy and how the receptionist Liz responded! KARMA!!!!! Too bad as this will be posted EVERYWHERE on social media and I will tell everyone re the way that you treat your customers!!!!!!!!!!
Written February 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tara S
LA2 contributions
3.0 of 5 bubbles
Jul 2017 • Couples
Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to relaxation and every minute I was paying for. I was not going to reference this here but the customer service that followed the shortened massage time was below par. For the “inconvenience”, I received a small gift bag with some free samples and two cards each for $10 to try another NEW service. What if I didn’t plan to return to that facility? I don’t want the free samples. I was told that they fixed me a gift bag rather than discounting my service that was cut short because I already had a voucher I brought in for $20 off my first visit as a first time customer. One thing has nothing to do with the other. I was not going to push the issue since I brought it to their attention and I did not want to spend more time hashing it out, but this was not the service I expected based on the reviews I read about this location. I am disappointed in this. Prior to my service, there were a couple additional issues. I arrived over 2 hours before my service to relax and, upon checking in, I was told my masseuse was Danica but I had been told twice via phone that it would be Drew while I was booking my massage the week before as I requested a male. After I was checked in, I was told to enjoy the facility and relax. They would follow up with me to let me know what they could do and I may have to change my time (and my husband too since we were booked at the same time in different rooms). After some time they worked it out by moving our services up a bit so we’d both start at the same time and I'd have a male masseuse. Our appointment time passed as we waited in the relaxation room. Then, his masseuse came to get him a couple minutes after the appointment time started and mine a couple minutes after that (mine arrived 5 minutes late). No big deal as I figured since we had arrived on time (way before, actually), our masseuses would adjust their time accordingly so we would still have 90 minute massages. My massage was complete before my husband’s. I happened to have a watch in the pocket of my robe so I was surprised that I had not received the full time. I thought maybe they included prep time in their service time (would be highly unusual) but the desk attendant confirmed that the stated time should be the time of the actual massage. This was such an unfortunate first time experience here. As a side note, they should update their prices online as they are less than the prices charged (their in-house brochures are up to date). Also, their website just loads continuously when you try to make an appointment online so you must call to schedule. And, while the steam room, sauna and rain shower are so lovely and relaxing, they should be sure to inspect the drains for the shower regularly. I showered while I was there and water ran into the hallway of the women’s lounge due to improper drainage so I had to alert the attendants.
Written July 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Complexions Spa for Beauty & Wellness - All You Need to Know BEFORE You Go (2024)

Frequently Asked Questions about Complexions Spa for Beauty & Wellness

Complexions Spa for Beauty & Wellness is open:
  • Sun - Sun 10:00 AM - 5:00 PM
  • Mon - Mon 9:00 AM - 6:00 PM
  • Tue - Thu 8:30 AM - 9:00 PM
  • Fri - Fri 9:00 AM - 9:00 PM
  • Sat - Sat 8:00 AM - 5:00 PM