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Address: 51 South Pearl Street, Albany, NY 12207 (Formerly the Pepsi Arena)
Phone Number: 518-487-2000
Website
Description: This multipurpose civic center hosts musical performances, ice shows...
This multipurpose civic center hosts musical performances, ice shows, trade shows and is home to the AHL River Rats, NLP Attack and the Siena Saints MAAC basketball team.
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TripAdvisor Reviewer Highlights

Read all 102 reviews
Visitor rating
  • 32
    Excellent
  • 38
    Very good
  • 21
    Average
  • 6
    Poor
  • 5
    Terrible
Eric Church Concert

The sound in the venue was great and our seats in section 106 were excellent. There was a nice selection of food, beers and cocktails to choose from also. This is the first place... read more

4 of 5 starsReviewed March 17, 2015
Brookis08
,
Tupper Lake, New York
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102 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Albany, New York
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 23, 2015 NEW

As a season ticket holder to events at the TUC I find the seating is uncomfortable and cramped. The lay out is awkward, you have to climb up stairs to get into the arena, go downstairs to get to your seat, climb up stairs from your seat to go downstairs to get to the bathroom. On your way past the... More 

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Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 8, 2015

Went to the Times Union Center for the UCONN vs TEXAS sweet sixteen game and was disappointed in the service I received. During half-time I went down to go get some food and beverages and was ripped off by 10 dollars from the cashier! Went back and told the manager and got my money back... very upsetting.

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Southington, Connecticut
Top Contributor
151 reviews 151 reviews
59 attraction reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 1, 2015

We went to a basketball game there recently and found it easy to get to, plenty of parking in the area, good food vendors and was surprised there was little or no security to get into the building. I'm used to a pat down, look through pocketbooks, etc. but there was not of that.

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Hartford, Connecticut
Top Contributor
117 reviews 117 reviews
42 attraction reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed March 29, 2015 via mobile

Attended a basketball tournament. The seats were normal size which for me usually means uncomfortable. The concessions were typical event center food. They post the calories as well as item at some of the concessions. Unfortunately, their good efforts in this resulted in information which was incorrect. The bathroom situation is horrendous. There are some bathrooms for disabled folks on... More 

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Tupper Lake, New York
Senior Contributor
37 reviews 37 reviews
8 attraction reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 17, 2015

The sound in the venue was great and our seats in section 106 were excellent. There was a nice selection of food, beers and cocktails to choose from also. This is the first place I've been to that the bathroom lines weren't a mile long! That's a plus!

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Lewiston, New York
Top Contributor
110 reviews 110 reviews
20 attraction reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 7, 2015

Staff was most wonderful and helpful here! Seating was very comfortable in the club level towards watching the MAAC Basketball Tournament in March. Please note that the restrooms here are located downstairs, and are not on the level of the arena.

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Albany, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 19, 2015

The sound was so distorted, it was the the worse I have ever heard from a large arena, won't be going back there for anything to do with music!!!

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Albany, New York
Top Contributor
118 reviews 118 reviews
45 attraction reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 5, 2015

We've been going here for years. It is perfect. The big groups and names stop here and you can see them from every seat! The acoustics have improved over the years with groups better adapting to the smaller sized building. Ticket takers and security are improved.a Lots of parking. Fast exit if you know where. Check the Empire State plaza... More 

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Quakertown, Pennsylvania
Senior Contributor
28 reviews 28 reviews
11 attraction reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 21, 2014

Arena is very difficult to get around. The bathrooms are downstairs and you really need to pay attention because everything looks the same.

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Senior Contributor
29 reviews 29 reviews
10 attraction reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 6, 2014

A great place to various events but we went for a Albany Devils Hockey game. Venue has a big city feel with great viewing from all areas. Enjoyed ourselves! Parking is also very convenient.

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?