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Address: 1 Crossgates Mall Road, Albany, NY 12203
Phone Number: 518.869.9565
Website
Today
10:00 am - 6:00 pm
Closed now
See all hours
Hours:
Sun 10:00 am - 6:00 pm
Mon - Sat 10:00 am - 9:00 pm

TripAdvisor Reviewer Highlights

Read all 52 reviews
Visitor rating
  • 15
    Excellent
  • 25
    Very good
  • 10
    Average
  • 1
    Poor
  • 1
    Terrible
Most recent review
18 movie theaters

There are 18 movie theaters,so all the current movies are playing.The movies start about 11am and run until late evening. Cocession stand offers many types of foods ans drinks... read more

5 of 5 starsReviewed March 3, 2015
maryfemia
,
albany ny
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52 Reviews from our TripAdvisor Community

Date | Rating
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  • English first
  • French first
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  • Any
English first
albany ny
Top Contributor
92 reviews 92 reviews
16 attraction reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 3, 2015

There are 18 movie theaters,so all the current movies are playing.The movies start about 11am and run until late evening. Cocession stand offers many types of foods ans drinks. Theather is always clean. and seats are comfortable.

Was this review helpful? Yes
Utica, NY
Top Contributor
329 reviews 329 reviews
79 attraction reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed January 11, 2015

One of the better malls in upstate New York. Lots of different options for shopping regardless of what you are looking for.

Was this review helpful? Yes
Pittsfield, Massachusetts
Senior Contributor
34 reviews 34 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

In weekends most expats don't know what to do in a new area. This is a good place as it has nice collections of shops including App Store. You could easily spend a day here entertaining your family. What I didn't like in the mall was the smell of some fried kitchens in the ground floor!

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
13 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2014

I love this area of NEW York. The mall is excellent with a good atmosphere lots of stores and food. Good link to getting there by bus or car.

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Hempstead, New York
Top Contributor
109 reviews 109 reviews
23 attraction reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 23, 2014

We had dinner at a really nice restaurant and shopped at Best Buy for a computer without leaving the mall.

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Albany, New York
Top Contributor
58 reviews 58 reviews
14 attraction reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 6, 2014

I'm a lifelong resident of Albany, and so I've been to this mall countless times. In the past 10 or so years, I've watched it go downhill. Empty store fronts, sketchy kiosks, multiple dollar stores and "newsstands," "cash for gold" places, random gift shops, T-shirt screening shops. You know, the kinds of places that make you think the mall is... More 

Was this review helpful? Yes 1
Connecticut
Top Contributor
83 reviews 83 reviews
23 attraction reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 1, 2014

many shopping options..never saw security..boys from the hood loiter and and make young Caucasian girls uncomfortable

Was this review helpful? Yes 1
NY
Top Contributor
117 reviews 117 reviews
18 attraction reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 23, 2014

The only bad thing I can say about this mall is that for some it might be TOO big....it has just about every store I frequent.

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Cortland, New York
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

Took Sister-In -Law there for her Birthday recently. Was very satisfied with service. Waitress was very personable and willing to help. Was knowledgeable of specials and menu. Teased the waitress about meal being free for her Birthday. Did bring her a complimentary dessert. Had great time. Expect to visit there, again. Food came out in a reasonable time and was... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 8, 2014 via mobile

If you are thinking about dropping 200.00 on sneakers don't buy them here. They give you a very hard time with returns especially a manager named Justin. Very poor attitude.

Was this review helpful? Yes

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Questions & Answers

Questions? Get answers from Crossgates Mall staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?