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Crossgates Mall

Address: 1 Crossgates Mall Road, Albany, NY 12203
Phone Number: 518.869.9565
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Ranked #1 of 3 Shopping in Albany
Type: Malls, Shopping
Attraction details
Type: Malls, Shopping
Sun 10:00 am - 6:00 pm
Mon - Sat 10:00 am - 9:00 pm

Hotels near Crossgates Mall

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48 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
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English first
Pittsfield, Massachusetts
Senior Contributor
25 reviews 25 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 7, 2014

In weekends most expats don't know what to do in a new area. This is a good place as it has nice collections of shops including App Store. You could easily spend a day here entertaining your family. What I didn't like in the mall was the smell of some fried kitchens in the ground floor!

Was this review helpful? Yes
15 reviews 15 reviews
13 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

I love this area of NEW York. The mall is excellent with a good atmosphere lots of stores and food. Good link to getting there by bus or car.

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Hempstead, New York
Top Contributor
98 reviews 98 reviews
20 attraction reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 23, 2014

We had dinner at a really nice restaurant and shopped at Best Buy for a computer without leaving the mall.

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Albany, New York
Top Contributor
56 reviews 56 reviews
14 attraction reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 6, 2014

I'm a lifelong resident of Albany, and so I've been to this mall countless times. In the past 10 or so years, I've watched it go downhill. Empty store fronts, sketchy kiosks, multiple dollar stores and "newsstands," "cash for gold" places, random gift shops, T-shirt screening shops. You know, the kinds of places that make you think the mall is... More 

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Top Contributor
78 reviews 78 reviews
22 attraction reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 1, 2014

many shopping options..never saw security..boys from the hood loiter and and make young Caucasian girls uncomfortable

Was this review helpful? Yes 1
Top Contributor
113 reviews 113 reviews
18 attraction reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 23, 2014

The only bad thing I can say about this mall is that for some it might be TOO big....it has just about every store I frequent.

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Cortland, New York
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

Took Sister-In -Law there for her Birthday recently. Was very satisfied with service. Waitress was very personable and willing to help. Was knowledgeable of specials and menu. Teased the waitress about meal being free for her Birthday. Did bring her a complimentary dessert. Had great time. Expect to visit there, again. Food came out in a reasonable time and was... More 

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13 reviews 13 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 8, 2014 via mobile

If you are thinking about dropping 200.00 on sneakers don't buy them here. They give you a very hard time with returns especially a manager named Justin. Very poor attitude.

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New Windsor, New York
Top Contributor
66 reviews 66 reviews
7 attraction reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 3, 2014

A lot of stores - some common to all malls & many didn't recognize. Very clean easy to walk thru. Middle part re-doing flooring but didn't take away from walking around. Dick's Forever 21 froyo D&B's Verizon were places we visited, stopped in some unknown stores pleasantly surprised. Good food court. Even teens walking around were not rowdy or rude... More 

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Albany, New York
Senior Contributor
27 reviews 27 reviews
4 attraction reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 29, 2014

This mall has a lot of stores with more opening up all the time. I'm really excited for Lord and Taylor to open! Parking is pretty easy to find.

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Questions & Answers

Questions? Get answers from Crossgates Mall staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?