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Crossgates Mall

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Address: 1 Crossgates Mall Road, Albany, NY 12203
Phone Number: 518.869.9565
Website
Today
10:00 am - 9:00 pm
Closed now
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Hours:
Sun 10:00 am - 6:00 pm
Mon - Sat 10:00 am - 9:00 pm

TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 15
    Excellent
  • 26
    Very good
  • 11
    Average
  • 1
    Poor
  • 2
    Terrible
Improved

This mall has been through several peaks and declines iver the past 20+ years. I'd say things are again on the upswing with most store fronts occupied with desired chains and the... read more

4 of 5 starsReviewed March 31, 2015
jcp250
,
Albany, New York
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55 Reviews from our TripAdvisor Community

Date | Rating
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English first
Boston
Top Contributor
243 reviews 243 reviews
120 attraction reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed May 22, 2015 NEW

The mall is huge and not that well signposted. The cinema complex has 18 cinemas showing a good selection of movies.

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1 review
1 of 5 stars Reviewed April 21, 2015 via mobile

So o usually my visits here are good. Today was well up until my buffalo chicken sandwhich I ordered came out raw. After I told the server I was told it would be comped and theyed cook another one. They cooked me a new one didn't come out in a togo like I asked, and it wasn't even the same... More 

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Albany, New York
Top Contributor
57 reviews 57 reviews
26 attraction reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 31, 2015

This mall has been through several peaks and declines iver the past 20+ years. I'd say things are again on the upswing with most store fronts occupied with desired chains and the welcome return of Lord & Taylor. It's nice that Dave & Busters came in and a bowling alley/lounge is on the way. I'm enjoying this mall again and... More 

Was this review helpful? Yes 1
albany ny
Top Contributor
97 reviews 97 reviews
16 attraction reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed March 3, 2015

There are 18 movie theaters,so all the current movies are playing.The movies start about 11am and run until late evening. Cocession stand offers many types of foods ans drinks. Theather is always clean. and seats are comfortable.

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Utica, NY
Top Contributor
334 reviews 334 reviews
79 attraction reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed January 11, 2015

One of the better malls in upstate New York. Lots of different options for shopping regardless of what you are looking for.

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Pittsfield, Massachusetts
Senior Contributor
34 reviews 34 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

In weekends most expats don't know what to do in a new area. This is a good place as it has nice collections of shops including App Store. You could easily spend a day here entertaining your family. What I didn't like in the mall was the smell of some fried kitchens in the ground floor!

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Contributor
15 reviews 15 reviews
13 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2014

I love this area of NEW York. The mall is excellent with a good atmosphere lots of stores and food. Good link to getting there by bus or car.

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Hempstead, New York
Top Contributor
115 reviews 115 reviews
24 attraction reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 23, 2014

We had dinner at a really nice restaurant and shopped at Best Buy for a computer without leaving the mall.

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Albany, New York
Top Contributor
58 reviews 58 reviews
14 attraction reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 6, 2014

I'm a lifelong resident of Albany, and so I've been to this mall countless times. In the past 10 or so years, I've watched it go downhill. Empty store fronts, sketchy kiosks, multiple dollar stores and "newsstands," "cash for gold" places, random gift shops, T-shirt screening shops. You know, the kinds of places that make you think the mall is... More 

Was this review helpful? Yes 1
Connecticut
Top Contributor
85 reviews 85 reviews
23 attraction reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 1, 2014

many shopping options..never saw security..boys from the hood loiter and and make young Caucasian girls uncomfortable

Was this review helpful? Yes 1

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Questions & Answers

Questions? Get answers from Crossgates Mall staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?