We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Improve this listing
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Your filters are still active.
There are no pins in your viewport. Try moving the map or changing your filters.
Sponsored by:
Get directions
Address: 1 Crossgates Mall Road, Albany, NY 12203
Phone Number: 518.869.9565
Website
Today
10:00 am - 9:00 pm
Open now
See all hours
Hours:
Sun 10:00 am - 6:00 pm
Mon - Sat 10:00 am - 9:00 pm

TripAdvisor Reviewer Highlights

Read all 53 reviews
Visitor rating
  • 15
    Excellent
  • 26
    Very good
  • 10
    Average
  • 1
    Poor
  • 1
    Terrible
Improved

This mall has been through several peaks and declines iver the past 20+ years. I'd say things are again on the upswing with most store fronts occupied with desired chains and the... read more

4 of 5 starsReviewed March 31, 2015
jcp250
,
Albany, New York
Add Photo Write a Review

53 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Albany, New York
Top Contributor
57 reviews 57 reviews
26 attraction reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 31, 2015

This mall has been through several peaks and declines iver the past 20+ years. I'd say things are again on the upswing with most store fronts occupied with desired chains and the welcome return of Lord & Taylor. It's nice that Dave & Busters came in and a bowling alley/lounge is on the way. I'm enjoying this mall again and... More 

Was this review helpful? Yes
albany ny
Top Contributor
92 reviews 92 reviews
16 attraction reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 3, 2015

There are 18 movie theaters,so all the current movies are playing.The movies start about 11am and run until late evening. Cocession stand offers many types of foods ans drinks. Theather is always clean. and seats are comfortable.

Was this review helpful? Yes
Utica, NY
Top Contributor
333 reviews 333 reviews
79 attraction reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed January 11, 2015

One of the better malls in upstate New York. Lots of different options for shopping regardless of what you are looking for.

Was this review helpful? Yes
Pittsfield, Massachusetts
Senior Contributor
34 reviews 34 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

In weekends most expats don't know what to do in a new area. This is a good place as it has nice collections of shops including App Store. You could easily spend a day here entertaining your family. What I didn't like in the mall was the smell of some fried kitchens in the ground floor!

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
13 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2014

I love this area of NEW York. The mall is excellent with a good atmosphere lots of stores and food. Good link to getting there by bus or car.

Was this review helpful? Yes
Hempstead, New York
Top Contributor
112 reviews 112 reviews
23 attraction reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 23, 2014

We had dinner at a really nice restaurant and shopped at Best Buy for a computer without leaving the mall.

Was this review helpful? Yes
Albany, New York
Top Contributor
58 reviews 58 reviews
14 attraction reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 6, 2014

I'm a lifelong resident of Albany, and so I've been to this mall countless times. In the past 10 or so years, I've watched it go downhill. Empty store fronts, sketchy kiosks, multiple dollar stores and "newsstands," "cash for gold" places, random gift shops, T-shirt screening shops. You know, the kinds of places that make you think the mall is... More 

Was this review helpful? Yes 1
Connecticut
Top Contributor
84 reviews 84 reviews
23 attraction reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 1, 2014

many shopping options..never saw security..boys from the hood loiter and and make young Caucasian girls uncomfortable

Was this review helpful? Yes 1
NY
Top Contributor
121 reviews 121 reviews
18 attraction reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 23, 2014

The only bad thing I can say about this mall is that for some it might be TOO big....it has just about every store I frequent.

Was this review helpful? Yes
Cortland, New York
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

Took Sister-In -Law there for her Birthday recently. Was very satisfied with service. Waitress was very personable and willing to help. Was knowledgeable of specials and menu. Teased the waitress about meal being free for her Birthday. Did bring her a complimentary dessert. Had great time. Expect to visit there, again. Food came out in a reasonable time and was... More 

Was this review helpful? Yes

Travelers who viewed Crossgates Mall also viewed

 

Been to Crossgates Mall? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.

Manage your listing

Questions & Answers

Questions? Get answers from Crossgates Mall staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?