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Address: Main street Gili Trawangan, Sanur, Denpasar, Bali, Indonesia
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TripAdvisor Reviewer Highlights

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    Terrible
Ok service, old and dirty boat

We travelled from Sanur to Nusa Lembongan with Ocean Star. The boat was looking really old and dirty (the floors and seats) and we had to go inside without our shoes.. Staff was... read more

3 of 5 starsReviewed October 6, 2014
JuliaJB88
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66 Reviews from our TripAdvisor Community

Date | Rating
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English first
Victoria, Canada
Senior Contributor
26 reviews 26 reviews
9 attraction reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed January 9, 2015

My sister and I booked the "Lembongan Island Day Package" with Ocean Star so that we could have a memorable end to the trip and experience some amazing snorkeling on our last day in Bali. The package also included a number of interesting extra activities. Everything about this day was a huge disappointment, WELL below the first class experience we... More 

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 31, 2014

This is so terrible! The fast boat was atrociously late and the staff were not apologetic at all! We bought tickets for the 11am ferry from gili air to bali padang bai. But at 1030am when we checked in, they told us that the boat would be reaching at 1130am. Eventually, we boarded the boat only at 1230pm! The staff... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2014

When I bought the ticket in Sanur I first had to wait for a two hours and with finally 30 minutes to departure they told me that the boat suddenly was full and that I had to take the next one (one hour later). I protested and then they got me a seat on a different boat but then I... More 

Was this review helpful? Yes 1
New Delhi, India
Top Contributor
112 reviews 112 reviews
41 attraction reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed October 24, 2014

The transfer from Bali to harbor was smooth and as per schedule. Once you reach the harbor, you wait at a restaurant and no one gives you any timelines or talks to you. You just wait.It would have been better if we started a little later from Bali instead of standing and waiting outside a restaurant at the harbor. The... More 

Was this review helpful? Yes 1
Munich, Germany
Reviewer
5 reviews 5 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2014

We booked two trips at Ocean Star, one to Lembongan and the other to Padang Bai. Everything went as planned, very smoothly with nice guides and drivers.

Was this review helpful? Yes 1
Top Contributor
52 reviews 52 reviews
16 attraction reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 6, 2014

We travelled from Sanur to Nusa Lembongan with Ocean Star. The boat was looking really old and dirty (the floors and seats) and we had to go inside without our shoes.. Staff was friendly and the trip was organized really well but the boat was disturbing our relaxed day.

Was this review helpful? Yes
Golden Beach, Australia
Top Contributor
74 reviews 74 reviews
3 attraction reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed September 19, 2014

Quick easy & on time service, friendly crew carried our bags & assisted us on the boat. Good price return from Sanur to Lembongan

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Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 12, 2014 via mobile

Good transport from hotel (on time and safe) The boat trip to Lembongan was fast and uneventful although a little rough. However the 'tours' booked with them were lacking and lunch was very basic. It could have been greatly improved with some interaction and information from the the 'guides' and a better location and facilities for lunch. It was an... More 

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Amsterdam
Contributor
14 reviews 14 reviews
7 attraction reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed August 24, 2014

We went from Kuta, Bali to Gili Trawangan. Upon arrival we found a great host that was honest enough that they charged us DOUBLE for the trip. It's Indonesia and I'm a tourist so I expect to pay a bit too much but 600k instead of 300k is just awful. Besides that; the pickup from the hotel was an hour... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 19, 2014

Great pickup service, good staff, safe boat, 4 stroke motors, a pleasure to use their service..Transport in A/C mini bus with safe drivers. Booking through agent cheaper than online.. I recommend travel in the mornings for a smoother ride as it gets quite rough after lunch some times & the service will be cancelled if its dangerious..

Was this review helpful? Yes 2

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  • Will you pick up and drop off at my hotel?
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