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Address: Macau Taipa Ferry Terminal, Hong Kong, China
Phone Number: 852-23599990
Website
Description: Our maritime jet fleet – renowned for its fast, efficient, and hassle free...
Our maritime jet fleet – renowned for its fast, efficient, and hassle free service – offers passengers up to 86 sailings per day between the Hong Kong-Macau Ferry Terminal, the Hong Kong-China Ferry Terminal, the Hong Kong Airport Skypier, and the Macau-Taipa Ferry Terminal and Macau Outer Harbour Ferry Terminals.
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TripAdvisor Reviewer Highlights

Read all 77 reviews
Visitor rating
  • 11
    Excellent
  • 40
    Very good
  • 16
    Average
  • 6
    Poor
  • 4
    Terrible
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I had a day to spend before a meeting - so I decided to go to Macau to take in the sights there. Got off the aircraft and followed the instructions to the ferry booking office. I... read more

4 of 5 starsReviewed March 11, 2015
BobYourUncle
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Bengaluru (Bangalore), India
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77 Reviews from our TripAdvisor Community

Date | Rating
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English first
Hong Kong, China
Top Contributor
96 reviews 96 reviews
63 attraction reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 9, 2015

Booked first class on the way to Macau Taipa Ferry Terminal. Nice cabin. Top floor. Clean and comfortable leather seat with foldable tray table. Complimentary snacks & drinks provided. Free wifi in first class but too slow. Baggage racks provided for your small-medium size luggage.On the way back to HK we booked economy, it is quite ok but no snacks,... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear bingung_deh, It is great you experienced our high standard of service during your recent trip to Macau with Cotai Water Jet, and thank you for your outstanding 5 star rating. Our service is certainly what set us apart and our beautifully furnished and well-equipped vessels with modern amenities are quintessential to Cotai Ferries. I am glad that you found... More 

Sachse, Texas
Top Contributor
311 reviews 311 reviews
235 attraction reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed April 2, 2015

We took the Turbojet ferry from Hong Kong to Macau and the Cotai ferry from Taipa, Macau to Hong Kong. Both ferries were efficient, nice, and clean. But I received free upgrade to the first class from the Cotai Water Jet company. I also got a free WIFI from Cotai. The Cotai ferry staff were very nice to us. The... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear SachseTX, Thank you for taking the time to offer us your lovely feedback following your recent trip back to Hong Kong with Cotai Water Jet. It is great to hear how pleased you were with the convenience and cleanliness of our ferry boat, and we certainly appreciate your praises of the lovely service you received from our caring and... More 

Adelaide, Australia
1 review
2 of 5 stars Reviewed March 30, 2015

We were shepherded to the Cotai Water Jet queue. They rushed us to purchased returned tickets from the Kowloon ferry terminal to the Macau ferry terminal. We assumed that this would be our return trip. We were not informed that this was not the case when purchasing the tickets. We did not find out until we returned to the Macau... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear cheryl733, Thank you for your comments posted on trip Trip Advisor pertaining to your recent experience with Cotai Water Jet. We appreciate your feedback as it gives us an opportunity to access our service standards, take corrective actions and consistently deliver the highest levels of service to our valuable customers. I would like to sincerely apologize for the confusion... More 

Israel
Senior Contributor
23 reviews 23 reviews
3 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2015

Quick process in ferry terminal, Fast boarding and Relaxed cruising. Great Wifi On board. Spend little bit more (around 7usd) and upgrade to First Class - The Priority Exit worth it (and also the Spacious chair).

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Omri84, It is very rewarding to us to read such a wonderful review, and I am so honored to note our staffs ensured you had such a comfortable and memorable journey with Cotai Water Jet. I am glad that you found our vessels convenient for you to get to Macau, and we understand fast process, quick boarding and disembarking... More 

Bengaluru (Bangalore), India
Top Contributor
144 reviews 144 reviews
35 attraction reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 11, 2015

I had a day to spend before a meeting - so I decided to go to Macau to take in the sights there. Got off the aircraft and followed the instructions to the ferry booking office. I don't know whether it was because the office is located within the airport that they charge HK$ 264 for a one way ticket... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear BobYourUncle, I greatly appreciate the time you have taken to review your experience with Cotai Water Jet. I am overwhelmed to read that our staffs ensured you had such a comfortable and memorable sailing with us. Also, cleanliness is of paramount importance, and I am glad that you found our vessel spotless, comfortable and on time. I have taken... More 

Palo Alto, California
Top Contributor
193 reviews 193 reviews
46 attraction reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed February 28, 2015

There seem to be 2 islands refered to as Macau. One seems more historical, and the other ( Taipa) spanking new with lots of as hopping and dazzling casinos - Sands, Galaxy, Venetian, Wynn, etc, and the new City of Dreams. It reminds me of Hawaii, where there is no one "Hawaii" but different islands that make up Hawaii. Macau... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear marcopolopaloalto, Thank you for your informative review of your recent trip with Cotai Water Jet. As you kindly pointed out, Macau consists of Macau Peninsula and the islands of Taipa and Coloane, and we offer daily connections every 30 minutes to and from Taipa (Macau) and Hong Kong. I am glad that you found the ride to be “smooth”... More 

Bangkok, Thailand
Top Contributor
72 reviews 72 reviews
28 attraction reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 13, 2015

We took the Cotai Water Jet hydrofoil from Sheung Wan terminal in Hong Kong to Taipa in Macau. Sat in First Class on the top deck. We chose Cotai Water Jet over the rival TurboJet mainly because Cotai goes to the Taipa terminal which was closer to our hotel. TurboJet mainly serves the Macau terminal. Also Cotai seemed to have... More 

Was this review helpful? Yes 4
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Kris A, We are very happy to know that you choose Cotai Water Jet over other companies, and we appreciate the time you took to share your experience with our Trip Advisor community. We are very satisfied to know that your sailing with us was both “Convenient and Comfortable”, and I was delighted to learn that you enjoyed the... More 

London, United Kingdom
Top Contributor
215 reviews 215 reviews
12 attraction reviews
398 helpful votes 398 helpful votes
4 of 5 stars Reviewed January 18, 2015

A comfortable and easy way to get to Macau from Kowloon! It's clean and reserved seating too with full air-con, try it!

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear CKCK2011, Thank you for your brief but brilliant review after your recent experience with Cotai Water Jet. You really put down all our good qualities in your review: clean, comfortable, easy, convenient and great service. Our Goal is to deliver a consistently great product & service. What else can we say? Thank you. Thank you again for highly recommending... More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 18, 2015

Listened to the advice from a tour guide and took the day trip on Monday as opposed to a heavily traveled Sunday. No problems getting over on a rainy day at the reasonable cost. However, it would have been nice to know the ferry DEPARTS at another terminal a 15 minute cab ride away. AND, it arrives at a different... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear bobcolemanreport, Thank you for choosing to travel with Cotai Water Jet, and for taking the time to post a review of your recent journey with us. Whilst we are very pleased to know that you found the sailing to be of good value for the money spent, we are sorry to read that you were disappointed with the lack... More 

Hobart, Tasmania
Top Contributor
167 reviews 167 reviews
47 attraction reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed January 17, 2015

Took the ferry to Macau without previously booking and had no trouble getting tickets. We got Premium deluxe on recommendation from Trip Advisor. So pleased we did as seats were lovely, had a snack and drinks and it was very comfortable with less people than downstairs. We disembarked first and it was before the rush. We also took another company... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Loveagreathotel, Thank you for choosing to travel with Cotai Water Jet over other sailing company in the city, and we greatly appreciate your time to post a lovely review of your experience on Trip Advisor. We constantly endeavor to exceed our guests’ service expectations and always satisfying to hear that these efforts are noticed. I am happy to read... More 

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