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Address: Macau Taipa Ferry Terminal, Hong Kong, China
Phone Number: 852-23599990
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Description: Our maritime jet fleet – renowned for its fast, efficient, and hassle free...
Our maritime jet fleet – renowned for its fast, efficient, and hassle free service – offers passengers up to 86 sailings per day between the Hong Kong-Macau Ferry Terminal, the Hong Kong-China Ferry Terminal, the Hong Kong Airport Skypier, and the Macau-Taipa Ferry Terminal and Macau Outer Harbour Ferry Terminals.
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TripAdvisor Reviewer Highlights

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Visitor rating
  • 21
    Excellent
  • 52
    Very good
  • 19
    Average
  • 8
    Poor
  • 8
    Terrible
Time Saving

Good Comfortable seat. Helpful Staff. Quick on Immigration and Other Process. On time departure. Bit Expensive.

4 of 5 starsReviewed July 8, 2015
catherine385
,
Mumbai (Bombay), India

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108 Reviews from our TripAdvisor Community

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English first
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 26, 2015 NEW

Ticket scalpers explicitly reselling tickets to customers at the checkin counters, and the company does nothing. Even the official customer service is bad. Take Turbojet instead and save yourself a thoroughly insulting experience.

Was this review helpful? Yes
Moncton, Canada
Level Contributor
94 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 259 helpful votes
5 of 5 stars Reviewed August 6, 2015

We took the Cotai Water Jet from Hong Kong to Macau for a business/pleasure trip for 36hours in Macau. We had no issues getting tickets for the jet with less than an hour until it departed and we got some great seats too right at the front so we could see out the windows. There wasn't a lot to look... More 

Was this review helpful? Yes 3
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear JGDynamo, Thank you for your positive review of Cotai Water Jet: we’re pleased you enjoyed your journey with us. Your travel tip about retaining the immigration slip in your passport is useful for travelers…ask the Immigration officer to staple it in your passport… Our thanks again for your positive and helpful comments More 

Hong Kong, China
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed August 3, 2015

My family and I just returned from a trip to Macau, from Hong Kong, using CotaiJet both ways. We used CotaiJet since, over the years, we've found they are less awful than TurboJet in service and cabin condition, in our opinion. I opted for the pricier "Cotai First" class tickets to help improve the odds that my family would have... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Mr. Robert L Thank you for your comments on Cotia Water Jet. First of all, we are very sorry for your mishap, and please accept our apologies for any perceived lapse in our service. Your complaint is of concern, as we have on board, by legal requirement, a comprehensive medical kit, more than adequate for the needs you described,... More 

Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 26, 2015

Several times used the "red" Turbojets, but this time switched with my family to the blue one, COTAI WATER JET. What a difference in all aspects. Very clean "Jets", perfect seats and friendly service. Will be very soon on board COTAI WATER JET`s. Keep up the good job.

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Treasure Harbou...., Thank you for ‘going Blue’ and using Cotai Water Jet. We have made major effort to keep our Boats as clean as we can with a dedicated team of “Flying Cleaners”, who travel with our Boats. We are glad you appreciated our commitment to cleanliness. Your encouragement is appreciated, and we thank you for giving us such... More 

Bengaluru (Bangalore), India
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 175 helpful votes
5 of 5 stars Reviewed July 23, 2015

We took the ferry from Hong Kong (Sheung Wan ferry terminal) to the Cotai strip in Macau (where the Venetian is), and back. It was quiet easy to walk in and get a ticket right away in the early afternoon. we took the 1st class tickets and the extra cost (about 60 HKD more) was worth it - the seats... More 

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CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Just_me1250, Thank you for your positive and practical review of Cotai Water Jet. We are pleased to know that you found our First Class service comfortable, convenient and of good value as it is what we strive to do each and every day. We have also recently introduced a new delight snack box, and worked with our Wi-Fi provider... More 

Bengaluru (Bangalore), India
Level Contributor
28 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2015

Overall the Cotai experience was very good with family (including children). The fast boat ride is quite an experience with the interiors like an aircraft. One aspect that tourists need to be careful at the board terminal in HK to be in the right line to be as they have multiple departing within short intervals.

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CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear DrShyamSundaram, Thank you for your positive review of Cotai Water Jet. We are appreciative of your constructive feedback on queuing at The Macau Ferry Terminal in Hong Kong. During peak travel times, the terminal can be very busy, and confusing if people are travelling from the terminal for the first time, especially visitors to Hong Kong. It is recommended... More 

Mumbai (Bombay), India
Level Contributor
27 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 8, 2015

Good Comfortable seat. Helpful Staff. Quick on Immigration and Other Process. On time departure. Bit Expensive.

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear catherine385, Thank you for your brief but brilliant review after your recent journey with Macau with Cotai Water Jet. I am so glad that you enjoyed so many aspects of your trip to Macau from our smooth sailing, friendly and helpful service, on time ferry departure to our spacious and comfortable seat. I recommend that you always check our... More 

Sachse, Texas
Level Contributor
357 reviews
266 attraction reviews
common_n_attraction_reviews_1bd8 166 helpful votes
5 of 5 stars Reviewed July 2, 2015

We took the Turbojet ferry from Hong Kong to Macau and the Cotai ferry from Taipa, Macau to Hong Kong. Both ferries were efficient, nice, and clean. But I received free upgrade to the first class from the Cotai Water Jet company. I also got a free WIFI from Cotai. The Cotai ferry staff were very nice to us. The... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear SachseTX, Earning referrals from our previous passenger is a wonderful compliment that you have provided, and thank you for taking the time to offer us your glowing 5 star review following your recent journey with Cotai Water Jet. It is great to know how much you appreciated your trip with us, and had a good experience with our staff.... More 

Mumbai (Bombay), India
Level Contributor
233 reviews
76 attraction reviews
common_n_attraction_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed June 28, 2015

From the airport it's very expensive to go to Macau, suggested to travel to Macau from the city so plan trip that way. comfortable seats and good frequency, check in luggage directly from plane to boat is a good option.

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Punit29, Thank you for taking the time to post comment on your recent trip with Cotai Water Jet. We are glad to note your positive experience with our customer service and the frequency of our schedule. Cotai Water jet provides convenient ferry service form Hong Kong International Airport to Taipa with hassle free luggage transfer from plane to ferry... More 

Hong Kong, China
Level Contributor
23 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 25, 2015

I've taken the Cotai ferry to Taipa at least a dozen times and every single time, it's been quick and timely. The staff are great and when I pay for the 1st class, I really enjoy the ride - even moreso even though regular class is fine. The 1st class gives you wifi and also a little snack that frankly... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Byung N, We greatly appreciate your loyalty, and it is rewarding to read that Cotai Water jet is your ferry of choice when traveling to Macau. It is an absolute pleasure to read your very thorough 5 star review and highlighting your positive experience with our product and service. We place a lot of emphasis on staff training and... More 

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  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?