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Address: Macau Taipa Ferry Terminal, Hong Kong, China
Phone Number: 852-23599990
Website
Description: Our maritime jet fleet – renowned for its fast, efficient, and hassle free...
Our maritime jet fleet – renowned for its fast, efficient, and hassle free service – offers passengers up to 86 sailings per day between the Hong Kong-Macau Ferry Terminal, the Hong Kong-China Ferry Terminal, the Hong Kong Airport Skypier, and the Macau-Taipa Ferry Terminal and Macau Outer Harbour Ferry Terminals.
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TripAdvisor Reviewer Highlights

Read all 82 reviews
Visitor rating
  • 12
    Excellent
  • 43
    Very good
  • 17
    Average
  • 6
    Poor
  • 4
    Terrible
Comfortable, smooth crossing

The ferry terminal on Kowloon was not easy to find on foot even with a map and directions from our concierge. Once in what appeared to be an airport duty free lounge we were... read more

4 of 5 starsReviewed May 16, 2015
Merc9SLK
,
Scarborough, yorkshire
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82 Reviews from our TripAdvisor Community

Date | Rating
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English first
Scarborough, yorkshire
Top Contributor
198 reviews 198 reviews
30 attraction reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed May 16, 2015

The ferry terminal on Kowloon was not easy to find on foot even with a map and directions from our concierge. Once in what appeared to be an airport duty free lounge we were approached by a female at the top of the escalator asking us if we were heading for Macau then ushering us hurriedly to a check in... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Merc9SLK, Thank you for your informative review, and for taking the time to review your recent trip with Cotai Water Jet. I was really pleased to read that you found the ride to be smooth, and especially our armchair seat to be extremely comfortable, allowing you to sleep restfully during your journey. We always endeavor to ensure our guests... More 

Palmerston North, New Zealand
Top Contributor
159 reviews 159 reviews
48 attraction reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed April 27, 2015

The ferries leave at half hourly intervals. I booked first class. The seat was a comfortable leather recliner on the upper deck. First class passengers have priority on boarding and disembarkation. A light snack is offered along with complimentary beverages. The trip takes around 65 minutes

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Lee S, We appreciate you leaving such a glowing feedback after your recent trip with Cotai Water Jet. I am pleased you felt our vessel have a gorgeous interior with comfortable seat that is cozy and inviting. Your comfort and convenience is our top priority at Cotai Water Jet, which is why to increase boarding efficiency and bring you... More 

Hong Kong, China
Top Contributor
96 reviews 96 reviews
63 attraction reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 9, 2015

Booked first class on the way to Macau Taipa Ferry Terminal. Nice cabin. Top floor. Clean and comfortable leather seat with foldable tray table. Complimentary snacks & drinks provided. Free wifi in first class but too slow. Baggage racks provided for your small-medium size luggage.On the way back to HK we booked economy, it is quite ok but no snacks,... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear bingung_deh, It is great you experienced our high standard of service during your recent trip to Macau with Cotai Water Jet, and thank you for your outstanding 5 star rating. Our service is certainly what set us apart and our beautifully furnished and well-equipped vessels with modern amenities are quintessential to Cotai Ferries. I am glad that you found... More 

Sachse, Texas
Top Contributor
326 reviews 326 reviews
245 attraction reviews
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed April 2, 2015

We took the Turbojet ferry from Hong Kong to Macau and the Cotai ferry from Taipa, Macau to Hong Kong. Both ferries were efficient, nice, and clean. But I received free upgrade to the first class from the Cotai Water Jet company. I also got a free WIFI from Cotai. The Cotai ferry staff were very nice to us. The... More 

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CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear SachseTX, Thank you for taking the time to offer us your lovely feedback following your recent trip back to Hong Kong with Cotai Water Jet. It is great to hear how pleased you were with the convenience and cleanliness of our ferry boat, and we certainly appreciate your praises of the lovely service you received from our caring and... More 

Adelaide, Australia
1 review
2 of 5 stars Reviewed March 30, 2015

We were shepherded to the Cotai Water Jet queue. They rushed us to purchased returned tickets from the Kowloon ferry terminal to the Macau ferry terminal. We assumed that this would be our return trip. We were not informed that this was not the case when purchasing the tickets. We did not find out until we returned to the Macau... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear cheryl733, Thank you for your comments posted on trip Trip Advisor pertaining to your recent experience with Cotai Water Jet. We appreciate your feedback as it gives us an opportunity to access our service standards, take corrective actions and consistently deliver the highest levels of service to our valuable customers. I would like to sincerely apologize for the confusion... More 

Israel
Senior Contributor
24 reviews 24 reviews
3 attraction reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2015

Quick process in ferry terminal, Fast boarding and Relaxed cruising. Great Wifi On board. Spend little bit more (around 7usd) and upgrade to First Class - The Priority Exit worth it (and also the Spacious chair).

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Omri84, It is very rewarding to us to read such a wonderful review, and I am so honored to note our staffs ensured you had such a comfortable and memorable journey with Cotai Water Jet. I am glad that you found our vessels convenient for you to get to Macau, and we understand fast process, quick boarding and disembarking... More 

Bengaluru (Bangalore), India
Top Contributor
159 reviews 159 reviews
48 attraction reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed March 11, 2015

I had a day to spend before a meeting - so I decided to go to Macau to take in the sights there. Got off the aircraft and followed the instructions to the ferry booking office. I don't know whether it was because the office is located within the airport that they charge HK$ 264 for a one way ticket... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear BobYourUncle, I greatly appreciate the time you have taken to review your experience with Cotai Water Jet. I am overwhelmed to read that our staffs ensured you had such a comfortable and memorable sailing with us. Also, cleanliness is of paramount importance, and I am glad that you found our vessel spotless, comfortable and on time. I have taken... More 

Palo Alto, California
Top Contributor
198 reviews 198 reviews
46 attraction reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed February 28, 2015

There seem to be 2 islands refered to as Macau. One seems more historical, and the other ( Taipa) spanking new with lots of as hopping and dazzling casinos - Sands, Galaxy, Venetian, Wynn, etc, and the new City of Dreams. It reminds me of Hawaii, where there is no one "Hawaii" but different islands that make up Hawaii. Macau... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear marcopolopaloalto, Thank you for your informative review of your recent trip with Cotai Water Jet. As you kindly pointed out, Macau consists of Macau Peninsula and the islands of Taipa and Coloane, and we offer daily connections every 30 minutes to and from Taipa (Macau) and Hong Kong. I am glad that you found the ride to be “smooth”... More 

Bangkok, Thailand
Top Contributor
72 reviews 72 reviews
28 attraction reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 13, 2015

We took the Cotai Water Jet hydrofoil from Sheung Wan terminal in Hong Kong to Taipa in Macau. Sat in First Class on the top deck. We chose Cotai Water Jet over the rival TurboJet mainly because Cotai goes to the Taipa terminal which was closer to our hotel. TurboJet mainly serves the Macau terminal. Also Cotai seemed to have... More 

Was this review helpful? Yes 5
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Kris A, We are very happy to know that you choose Cotai Water Jet over other companies, and we appreciate the time you took to share your experience with our Trip Advisor community. We are very satisfied to know that your sailing with us was both “Convenient and Comfortable”, and I was delighted to learn that you enjoyed the... More 

London, United Kingdom
Top Contributor
219 reviews 219 reviews
12 attraction reviews
403 helpful votes 403 helpful votes
4 of 5 stars Reviewed January 18, 2015

A comfortable and easy way to get to Macau from Kowloon! It's clean and reserved seating too with full air-con, try it!

Was this review helpful? Yes 2
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear CKCK2011, Thank you for your brief but brilliant review after your recent experience with Cotai Water Jet. You really put down all our good qualities in your review: clean, comfortable, easy, convenient and great service. Our Goal is to deliver a consistently great product & service. What else can we say? Thank you. Thank you again for highly recommending... More 

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