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Address: Macau Taipa Ferry Terminal, Hong Kong, China
Phone Number: 852-23599990
Website
Description: Our maritime jet fleet – renowned for its fast, efficient, and hassle free...
Our maritime jet fleet – renowned for its fast, efficient, and hassle free service – offers passengers up to 86 sailings per day between the Hong Kong-Macau Ferry Terminal, the Hong Kong-China Ferry Terminal, the Hong Kong Airport Skypier, and the Macau-Taipa Ferry Terminal and Macau Outer Harbour Ferry Terminals.
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TripAdvisor Reviewer Highlights

Read all 70 reviews
Visitor rating
  • 7
    Excellent
  • 38
    Very good
  • 16
    Average
  • 5
    Poor
  • 4
    Terrible
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I had a day to spend before a meeting - so I decided to go to Macau to take in the sights there. Got off the aircraft and followed the instructions to the ferry booking office. I... read more

4 of 5 starsReviewed March 11, 2015
BobYourUncle
,
Bengaluru (Bangalore), India
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70 Reviews from our TripAdvisor Community

Date | Rating
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English first
Israel
Senior Contributor
22 reviews 22 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 29, 2015 NEW

Quick process in ferry terminal, Fast boarding and Relaxed cruising. Great Wifi On board. Spend little bit more (around 7usd) and upgrade to First Class - The Priority Exit worth it (and also the Spacious chair).

Was this review helpful? Yes
Bengaluru (Bangalore), India
Top Contributor
144 reviews 144 reviews
35 attraction reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 11, 2015

I had a day to spend before a meeting - so I decided to go to Macau to take in the sights there. Got off the aircraft and followed the instructions to the ferry booking office. I don't know whether it was because the office is located within the airport that they charge HK$ 264 for a one way ticket... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear BobYourUncle, I greatly appreciate the time you have taken to review your experience with Cotai Water Jet. I am overwhelmed to read that our staffs ensured you had such a comfortable and memorable sailing with us. Also, cleanliness is of paramount importance, and I am glad that you found our vessel spotless, comfortable and on time. I have taken... More 

Palo Alto, California
Top Contributor
186 reviews 186 reviews
43 attraction reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 28, 2015

There seem to be 2 islands refered to as Macau. One seems more historical, and the other ( Taipa) spanking new with lots of as hopping and dazzling casinos - Sands, Galaxy, Venetian, Wynn, etc, and the new City of Dreams. It reminds me of Hawaii, where there is no one "Hawaii" but different islands that make up Hawaii. Macau... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear marcopolopaloalto, Thank you for your informative review of your recent trip with Cotai Water Jet. As you kindly pointed out, Macau consists of Macau Peninsula and the islands of Taipa and Coloane, and we offer daily connections every 30 minutes to and from Taipa (Macau) and Hong Kong. I am glad that you found the ride to be “smooth”... More 

Bangkok, Thailand
Top Contributor
72 reviews 72 reviews
28 attraction reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 13, 2015

We took the Cotai Water Jet hydrofoil from Sheung Wan terminal in Hong Kong to Taipa in Macau. Sat in First Class on the top deck. We chose Cotai Water Jet over the rival TurboJet mainly because Cotai goes to the Taipa terminal which was closer to our hotel. TurboJet mainly serves the Macau terminal. Also Cotai seemed to have... More 

Was this review helpful? Yes 4
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Kris A, We are very happy to know that you choose Cotai Water Jet over other companies, and we appreciate the time you took to share your experience with our Trip Advisor community. We are very satisfied to know that your sailing with us was both “Convenient and Comfortable”, and I was delighted to learn that you enjoyed the... More 

London, United Kingdom
Top Contributor
203 reviews 203 reviews
12 attraction reviews
388 helpful votes 388 helpful votes
4 of 5 stars Reviewed January 18, 2015

A comfortable and easy way to get to Macau from Kowloon! It's clean and reserved seating too with full air-con, try it!

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear CKCK2011, Thank you for your brief but brilliant review after your recent experience with Cotai Water Jet. You really put down all our good qualities in your review: clean, comfortable, easy, convenient and great service. Our Goal is to deliver a consistently great product & service. What else can we say? Thank you. Thank you again for highly recommending... More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 18, 2015

Listened to the advice from a tour guide and took the day trip on Monday as opposed to a heavily traveled Sunday. No problems getting over on a rainy day at the reasonable cost. However, it would have been nice to know the ferry DEPARTS at another terminal a 15 minute cab ride away. AND, it arrives at a different... More 

Was this review helpful? Yes 1
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear bobcolemanreport, Thank you for choosing to travel with Cotai Water Jet, and for taking the time to post a review of your recent journey with us. Whilst we are very pleased to know that you found the sailing to be of good value for the money spent, we are sorry to read that you were disappointed with the lack... More 

Hobart, Tasmania
Top Contributor
167 reviews 167 reviews
47 attraction reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed January 17, 2015

Took the ferry to Macau without previously booking and had no trouble getting tickets. We got Premium deluxe on recommendation from Trip Advisor. So pleased we did as seats were lovely, had a snack and drinks and it was very comfortable with less people than downstairs. We disembarked first and it was before the rush. We also took another company... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Loveagreathotel, Thank you for choosing to travel with Cotai Water Jet over other sailing company in the city, and we greatly appreciate your time to post a lovely review of your experience on Trip Advisor. We constantly endeavor to exceed our guests’ service expectations and always satisfying to hear that these efforts are noticed. I am happy to read... More 

Senior Contributor
45 reviews 45 reviews
12 attraction reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 15, 2015

The easiest way to travel between Hong Kong and Macau is by ferry. Both Cotai Water Jet and Turbo Jet run regular services between the two cities. The majority of Cotai Water Jet's services dock at Taipa Ferry Terminal in Macau, which is closer to the Cotai Strip, although both ferry terminals in Macau have frequent free shuttle buses that... More 

Was this review helpful? Yes 4
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear DocEagle85, Thank you for choosing to travel with Cotai Water Jet, and for taking the time to post a lovely review for us for which we are very grateful. We are flattered you described your ride with us “Fast and Comfortable”, and I am glad to read that you enjoyed all the facets of your journey with us, from... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 6, 2015

My family of 5 were on Cotai First Class traveling from Macau Taipa to HongKong Macau Ferry Terminal on 2-Jan 2015 12:00. To our dismay, upon disembarking we realise that my elderly father's luggage was missing as another passenger had taken it by mistake. We were flustered and worried as his medication was in his tagged and personalized luggage. To... More 

Was this review helpful? Yes 4
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear ys74, Thank you for your valuable feedback following your recent ferry experience to Macau, as this is our best way for improving guest satisfaction. On behalf of Cotai Water Jet, please accept my sincere apologies that our staffs did not meet your expectations, and I am sorry for any instance that our customer service was not what it should... More 

Brisbane, Queensland, Australia
Senior Contributor
28 reviews 28 reviews
17 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2015

We traveled from Macau to Hong Kong Airport (Sky Pier One), the ferry ride was very smooth, the bathrooms were clean and seating spacious. Very good staff and service, and at the ferry terminal on receiving end there were airline counters who checked us in straight away. If you take this service from Taipa Ferry terminal then your bags can... More 

Was this review helpful? Yes
CustomerCareTeam, Manager at Cotai Water Jet, responded to this review

Dear Rajesh_Sarin, Thank you for posting your thought, and recommending Cotai Water Jet, and especially our luxury First Class on Trip Advisor. I am are glad you found our vessel to be spotless and comfortable, and what was best to read was your high praise of the “Fantastic Service” you received from our caring and friendly staff. Undoubtedly, the team... More 

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