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Wan Chai / Causeway Bay
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Address: B/F., 54-62 Lockhart Road, | WanChai, Hong Kong, China
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Horrible customer services. Worst waste of my money.

Horrible services and very rude staff at the Wanchai location with regards to the 2:00pm appointment at Letspa on 18 Sep 2015. I had an appointment today for 2:00pm today, and... read more

1 of 5 starsReviewed September 18, 2015
Andrew Jihoon D
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10 Reviews from our TripAdvisor Community

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  • English first
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English first
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 18, 2015

Horrible services and very rude staff at the Wanchai location with regards to the 2:00pm appointment at Letspa on 18 Sep 2015. I had an appointment today for 2:00pm today, and I got there at 1:50pm. I had to wait for more than 20 minutes for the therapist, only to hear that I have to wait longer because "the therapist... More 

2 Thank Andrew Jihoon D
Hong Kong, China
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 14, 2015

I have bought a foot massage package in this place. Every time you call to schedule an appointment you can never do so. They will ask you to call 2+ weeks in advance to schedule an appointment. Given there are so many foot massage places in HK. Don't bother to buy any package from this place. Try Happy foot spa... More 

3 Thank ivyyuen
Hong Kong, China
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 10, 2015

Let's Spa once had a reputation as the go-to spa for excellent value and service. The chain has expanded to Causeway Bay, and all credibility and quality is gone here. Their packages have hidden restrictions and expiration dates that make them difficult to use. Despite trying several different therapists, I'm sad to say none are properly trained. The only training... More 

8 Thank etphonehome852
Hong Kong Region, China
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 4, 2015

the staff called us to do massage and we make a booking at 8pm. That day we arrived 7:40 in Causeway bay shop. The staff said we come too easily and asked us for watching magazine and waiting for empty room. After we have changed our clothes and slept for a while. The staff told us that we didn't have... More 

1 Thank Davidbeckham88
Level Contributor
14 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 20, 2015

It's located in the basement of a building, so the air is a bit damp and stale. The surrounding area is the Wanchai bar district, so is not the most pleasant, but that's not the spa's fault. I actually found the massage to be quite relaxing and the therapist to be very good, but didn't like the decor of the... More 

2 Thank Blachanida
Hong Kong
1 review
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 22, 2014

Isabel and Mei from customer service are incompetent and aggressive people. Massages are well below average, and price very expensive for the overall very bad experience. You leave far more stressed than when you arrived. A place to avoid.

5 Thank Grego1408
Hong kong
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 22, 2014

When I start coming 2,5yrs ago... It was great and then I had a bad bad idea to take their expensive package! Service and massage start being worst and worst and worst. I was always telling them what was wrong compare to what is was... Nothing changed... Horrible staff, noisy, incompetent. No consistency at all. And when I was about... More 

4 Thank Oliv19
San Francisco, California
Level Contributor
67 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed January 9, 2014 via mobile

After agreeing on a facial, they tried to charge me for the more expensive one. And the facial itself was second rate. They have adopted the western tradition of applying a mask, and then leaving the room to do who knows what for 20 minutes. So your facial is essentially 30 minutes but youre paying for 50 minutes. Run, dont... More 

5 Thank flyingbiz
Hong Kong, China
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 4, 2013

Go there only if you have plenty of time. If you have bought their massage package, every time you would need to wait at least 30 mins before and after the massage because their staffs need to take a lot of time to check your package record. Last time they called and told me that I still got 3 massage... More 

4 Thank MMeww
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 3, 2013

A waste of time. The staff, Steven, is unbelievable. I booked and ask about HSBC discount and never got an answer. Had to call 2 hours before appointment to confirm then they said they will call back about the discount promotion. Never did. Then I had to spend 30 mins on the phone with them to navigate the website with... More 

6 Thank Awesomecham

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
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