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let'spa

Neighborhood:
Wan Chai / Causeway Bay
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Address: B/F., 54-62 Lockhart Road, | WanChai, Hong Kong, China
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Poor customer services and expensive

the staff called us to do massage and we make a booking at 8pm. That day we arrived 7:40 in Causeway bay shop. The staff said we come too easily and asked us for watching... read more

1 of 5 starsReviewed April 4, 2015
Davidbeckham88
,
Hong Kong Region, China
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7 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Hong Kong Region, China
2 reviews
1 of 5 stars Reviewed April 4, 2015

the staff called us to do massage and we make a booking at 8pm. That day we arrived 7:40 in Causeway bay shop. The staff said we come too easily and asked us for watching magazine and waiting for empty room. After we have changed our clothes and slept for a while. The staff told us that we didn't have... More 

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
7 attraction reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 20, 2015

It's located in the basement of a building, so the air is a bit damp and stale. The surrounding area is the Wanchai bar district, so is not the most pleasant, but that's not the spa's fault. I actually found the massage to be quite relaxing and the therapist to be very good, but didn't like the decor of the... More 

Was this review helpful? Yes 1
Hong Kong
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 22, 2014

Isabel and Mei from customer service are incompetent and aggressive people. Massages are well below average, and price very expensive for the overall very bad experience. You leave far more stressed than when you arrived. A place to avoid.

Was this review helpful? Yes 2
Hong kong
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014

When I start coming 2,5yrs ago... It was great and then I had a bad bad idea to take their expensive package! Service and massage start being worst and worst and worst. I was always telling them what was wrong compare to what is was... Nothing changed... Horrible staff, noisy, incompetent. No consistency at all. And when I was about... More 

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
60 reviews 60 reviews
11 attraction reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed January 9, 2014 via mobile

After agreeing on a facial, they tried to charge me for the more expensive one. And the facial itself was second rate. They have adopted the western tradition of applying a mask, and then leaving the room to do who knows what for 20 minutes. So your facial is essentially 30 minutes but youre paying for 50 minutes. Run, dont... More 

Was this review helpful? Yes 3
Hong Kong, China
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 4, 2013

Go there only if you have plenty of time. If you have bought their massage package, every time you would need to wait at least 30 mins before and after the massage because their staffs need to take a lot of time to check your package record. Last time they called and told me that I still got 3 massage... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 3, 2013

A waste of time. The staff, Steven, is unbelievable. I booked and ask about HSBC discount and never got an answer. Had to call 2 hours before appointment to confirm then they said they will call back about the discount promotion. Never did. Then I had to spend 30 mins on the phone with them to navigate the website with... More 

Was this review helpful? Yes 4

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood