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Custom Vietnam Travel Day Tours

Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
Phone Number: 0084 4 371 85750
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97%
Ranked #44 of 471 Activities in Hanoi
Certificate of Excellence 2014
Owner description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality...
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Attraction details
Owner description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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58 reviews from our community

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Date | Rating
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English first
Danville, California
Senior Reviewer
6 reviews 6 reviews
3 attraction reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 7, 2015

We visited Vietnam by cruise ship in Dec. 2014. I had arranged a tour using Custom Vietnam Tours of both the Cu Chi Tunnels and Saigon really filling the short time that we had there. Our tour guide, Tri, was waiting as we debarked. We were escorted to a clean, new van for our journey to the tunnels. Along the... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed December 3, 2014

I was very impressed with the service of Custom Vietnam Travel (CVT). Fiona is extremely helpful and we put together a Cambodia and Vietnam vacation. During my trip, Fiona continued to be a big help as she quickly fixed some small problems that cropped up during my trip. The tour guides who CVT engaged to carry out the tours are... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Joanne H, Dear Joanne H, Your review is such a wonderful motivation for our team at Custom Vietnam Travel. We were so grateful that you gave Fiona a great chance to keep in touch with you during the trip, allowed her to fix some unexpected hiccups and assured the holiday at its best for you. I have forwarded your... More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2014

I stumbled across Custom Vietnam Tours while reading TA blogs looking for tour ideas. What a find! From the moment I first contacted them, Miss Fiona was so helpful - everything was made so easy. We worked together to organise a private day trip to Ninh Binh from Hanoi. All of our tour information was extremely detailed and well organised... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Kelstar2014, It was great that you found us, Custom Vietnam Travel and we are so happy to know that your find brought about a wonderful experience for you while you were in Hanoi. I definitely share your compliments with your tour guide and driver. Fiona would like to join me sending you our best wishes and we look forward... More 

Nanaimo, Canada
Senior Contributor
28 reviews 28 reviews
12 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 3, 2014

Great Tour Operator. Lilliane was our contact and she provided great service and flexibility with our travel plans. We looked at multiple options and were given a variety of choices. We were met at our hotel for final payment and then called several times throughout our travel to ensure everything was fine. Their were some issues with our shuttle which... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Jacques B, Thank you so much for reviewing Custom Vietnam Travel and telling TripAdvisor community how you enjoyed the tour with us. Liliana would like me to let you know that she enjoyed working with you and was happy to know your appreciation about her performance. Thank you so much for your kindness and trust. We look forward to... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2014

We highly recommend Smiley for a custom tour in Hanoi. He took us to the Places as we had requested. Yet he was very flexible to add time or locations to our tour. He had arranged for a lunch in a local restaurant , the best food in town. He is reliable , the van was always there waiting for... More 

Review collected in partnership with this attraction

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Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Sammy D, It was so nice to read your kind comments about the day tour that you had with me in Hanoi. Instead of a short time for touring a big city after a long drive from Halong Bay port, you got the good taste of the capital city and its featured sites. It was lovely that I could... More 

Singapore, null, Singapore
1 review
5 of 5 stars Reviewed November 8, 2014

It was my first visit to Vietnam and Smiley attended to my tour requests to a T! Smiley is very knowledgable in the country's history and it's rich culture/traditions. He was great company, easy to talk to, very attentive and patient. The food tour was awesome too. I strongly recommend Smiley if you're after an experienced tour guide with great... More 

Review collected in partnership with this attraction

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear mich3lle-L, Thank you so much for the beautiful review. It was my pleasure to meet you and show you around Hanoi. I was glad to know that you enjoyed the tour. It is great that you have got back to me and having started arranging the tour for your mum and your auntie. I am sure that they will... More 

Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed October 26, 2014

Custom Viet Nam Travel was everything we could have asked for in a tour company. Our family just returned from a trip to Hanoi, Halong Bay, and Cat Ba Island. Ms. Fiona and our guide, Thiep, really helped us have the vacation of a lifetime! We felt totally supported and encouraged every step of the way! We would definitely use... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear happytraveler1004, Your review is much appreciated with our sincere thanks! Fiona and Thiep were just by my side, reading your compliments. We are very happy that we won your trust and having been given a chance to show you how good we were/are. We are definitely keeping this way and wait for your return soon Best wishes, More 

israel
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 21, 2014

We planned a two week vacation to Vietnam and were very lucky to find "Custom Vietnam". Before the trip they helped us to organize the visit according to our preferences, answered every question we had (and we had a lot...) during the visit everything was organized perfectly, from the pick up at the airport till the smallest details. Smiley the... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Yossi L, Thank you so much for spending the time for this beautiful review. Your appreciation motivates us very much. We are so glad that you and your partner had a memorable time with our team. It was such a great time when we were together. We look forward to accompanying with you again for the future visits. All... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2014 via mobile

this must rank as on of the best tour agencies that i have dealt with... attention to detail, responsive, professional and the personal touches were all there... whether it meant organizing last minute opera tickets, flower bouquet on birthday ( this was a real surprise), flexible on last minute change in program, arranging local mobile phone to stay in touch... More 

Was this review helpful? Yes 2
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr.Samir S, Your time for writing this great review is much appreciated. Your compliments on our performance is a big bonus to our staffs at Custom Vietnam Travel. We are so glad to know that your wish of a personal and flexible trip to our country has become true and topped off a memorable time for both of you.... More 

Boulder CO
Senior Contributor
23 reviews 23 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 29, 2014

I don't normally book travel with tour companies but in the case if Vietnam I reached out to them from a google search. Let me tell you that in my 35 Countries visited Vietnam is one of the best, Custom Vietnam Travel was incredibly responsive it endless email questions (thanks to Liliana). They were kind enough to organize a custom... More 

Was this review helpful? Yes 2
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear audigeek, Thank you so much for the great review. It was our honor to take care of your recent tour and I was very happy to have meetings with you at both the beginning and the end of your trip when I could discuss with you about the flexibility and the tour notes as well as listening to your... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?