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Custom Vietnam Travel Day Tours

76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
0084 4 371 85750
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97%
Ranked #9 of 456 Activities in Hanoi
Certificate of Excellence 2014
Owner description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality...
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Attraction details
Owner description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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93 reviews from our community

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Date | Rating
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  • English first
  • French first
  • Portuguese first
  • Any
English first
Amsterdam, The Netherlands
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 14, 2014 NEW via mobile

From first contact, through many emails organizing the perfect trip and ending with feet on the ground, Smiley and his team did everything possible to make our tour of Vietnam, Cambodia and Laos the best trip we've had in a long time. I highly recommend Custom Vietnam Travel to anyone who wants to see the best that Vietnam has to... More 

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed December 3, 2014

I was very impressed with the service of Custom Vietnam Travel (CVT). Fiona is extremely helpful and we put together a Cambodia and Vietnam vacation. During my trip, Fiona continued to be a big help as she quickly fixed some small problems that cropped up during my trip. The tour guides who CVT engaged to carry out the tours are... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Joanne H, Dear Joanne H, Your review is such a wonderful motivation for our team at Custom Vietnam Travel. We were so grateful that you gave Fiona a great chance to keep in touch with you during the trip, allowed her to fix some unexpected hiccups and assured the holiday at its best for you. I have forwarded your... More 

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2014

I stumbled across Custom Vietnam Tours while reading TA blogs looking for tour ideas. What a find! From the moment I first contacted them, Miss Fiona was so helpful - everything was made so easy. We worked together to organise a private day trip to Ninh Binh from Hanoi. All of our tour information was extremely detailed and well organised... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Kelstar2014, It was great that you found us, Custom Vietnam Travel and we are so happy to know that your find brought about a wonderful experience for you while you were in Hanoi. I definitely share your compliments with your tour guide and driver. Fiona would like to join me sending you our best wishes and we look forward... More 

Nanaimo, Canada
Senior Contributor
27 reviews 27 reviews
12 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2014

Great Tour Operator. Lilliane was our contact and she provided great service and flexibility with our travel plans. We looked at multiple options and were given a variety of choices. We were met at our hotel for final payment and then called several times throughout our travel to ensure everything was fine. Their were some issues with our shuttle which... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Jacques B, Thank you so much for reviewing Custom Vietnam Travel and telling TripAdvisor community how you enjoyed the tour with us. Liliana would like me to let you know that she enjoyed working with you and was happy to know your appreciation about her performance. Thank you so much for your kindness and trust. We look forward to... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2014

We highly recommend Smiley for a custom tour in Hanoi. He took us to the Places as we had requested. Yet he was very flexible to add time or locations to our tour. He had arranged for a lunch in a local restaurant , the best food in town. He is reliable , the van was always there waiting for... More 

Review collected in partnership with this attraction

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Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Sammy D, It was so nice to read your kind comments about the day tour that you had with me in Hanoi. Instead of a short time for touring a big city after a long drive from Halong Bay port, you got the good taste of the capital city and its featured sites. It was lovely that I could... More 

NYC
Senior Reviewer
9 reviews 9 reviews
3 attraction reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 10, 2014

Since April of 2014, I have been in touch with Liliana Pham of CVT, we have exchanged numerous messages since then and our custom 8 day tour of the North/South will begain soon. I have been very happy so far with the level of service and communication with Liliana and I have no doubt that our tour will be excellent!... More 

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Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear JT_NYC_8, It is very nice to see your pre-trip review that appreciated about the communication between you and our travel consultant, Liliana. It was the good beginning and we were so happy that you have finished the tour by now and things worked out pretty well. We were so happy to see you and your partners left the country... More 

Singapore, null, Singapore
1 review
5 of 5 stars Reviewed November 8, 2014

It was my first visit to Vietnam and Smiley attended to my tour requests to a T! Smiley is very knowledgable in the country's history and it's rich culture/traditions. He was great company, easy to talk to, very attentive and patient. The food tour was awesome too. I strongly recommend Smiley if you're after an experienced tour guide with great... More 

Review collected in partnership with this attraction

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear mich3lle-L, Thank you so much for the beautiful review. It was my pleasure to meet you and show you around Hanoi. I was glad to know that you enjoyed the tour. It is great that you have got back to me and having started arranging the tour for your mum and your auntie. I am sure that they will... More 

Tallahassee
Top Contributor
124 reviews 124 reviews
76 attraction reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed November 5, 2014

First let me say thank you to Fiona. She did an outstanding job coordinating our tour. From the beginning, she answered all our questions and made great suggestions. We wanted a trip to remember. From Cambodia to Vietnam, all the details were clear and executed perfectly. Our two week trip included Angkor Wat, Saigon, Hanoi, two night stay on the... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear TallyHoNow, “Your style + Our expertise” is what, we think, can make a wonderful trip for our valued travelers. Fiona read the review and would like me to send you her best regards and added that she enjoyed working with you very much. We were so glad that you had memorable tours with us. We look forward to welcoming... More 

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2014

We started our Holiday in Hanoi, Private Driver at the Airport, Good Hotel (Hanoi City Palace). Day one, Rest to recover from the Long Flights. Day Two, Cyclo Tour of the Old Quarter Hanoi, Private English Speaking Guide, Museum tour, Afternoon free for Shopping Day Three, Pickup and travel to Ho Long Bay, Overnight Bhaya Cruise. One word "Spectacular" Day... More 

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Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Gunny2483, Thank you so much for the detailed review about our performance and sharing Tripadvisor’s community your lifetime holiday. There is nothing happier for us than hearing our clients were satisfied with the provided services. I shared your review with Liliana and the tour guides. They were so happy to read it. Liliana would like me to let you... More 

Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed October 26, 2014

Custom Viet Nam Travel was everything we could have asked for in a tour company. Our family just returned from a trip to Hanoi, Halong Bay, and Cat Ba Island. Ms. Fiona and our guide, Thiep, really helped us have the vacation of a lifetime! We felt totally supported and encouraged every step of the way! We would definitely use... More 

Was this review helpful? Yes
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear happytraveler1004, Your review is much appreciated with our sincere thanks! Fiona and Thiep were just by my side, reading your compliments. We are very happy that we won your trust and having been given a chance to show you how good we were/are. We are definitely keeping this way and wait for your return soon Best wishes, More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?