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Custom Vietnam Travel Day Tours

76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
0084 4 371 85750
Website
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Ranked #14 of 383 activities in Hanoi
Certificate of Excellence 2014
Type: Tours
Owner description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to... more » Owner description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations. « less
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74 reviews from our community

Visitor rating
    70
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Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
sydney australia
Contributor
16 reviews 16 reviews
6 attraction reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 21, 2014

we arranged a day tour to the Ninh Binh area with Custom Vietnam Travel and couldn't be happier. our Guide , Mr Lam was a great guy, very knowledgeable and a good sense of humour. the boat trip to the caves was a real highlight and scenery was breathtaking. if you need a company to organise a trip for you... More

Was this review helpful? Yes 2
Phuong N, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr. Loudo1956, Thank you so much for spending your time to write us the review about your day tour with us to Ninh Binh recently. We are so happy to know that you had a memorable time touring around the area with us. Lam, the tour guide, would like me to let you know that he enjoyed himself very... More

Kuwait City, Kuwait
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

We were in Vietnam for 2 weeks from south to north. We started working with Smiley from the start, knowing there was no way I could have planned myself. I'm like a kid in the candy store when I have my books open along with the computer and so many wonderful choices. I explained we didn't want to be bothered... More

Was this review helpful? Yes 4
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear TLP99, Dear Ms. Tonia, We would like to express our sincere thanks to you for using Custom Vietnam Travel as your local tour operator in Vietnam. We were so happy to know that your travel experience with us was a pleasant one. It was truly our pleasure to serve you. All of us were flattered to read your compliments.... More

Contributor
13 reviews 13 reviews
3 attraction reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 27, 2014

Smily and Fiona helped me plan a and have a great three weeks holiday from Hanoi to HCMC and beyond. I consulted them at first but did not book a lot many things though them. Still they lent me a mobile and helped me communicate in sometimes tricky situations. I cannot thank them enough!

Was this review helpful? Yes 3
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr. Marcusfy, Thank you so much for letting us know that you had a great holiday in Vietnam. I am sure that it was a memorable trip for you. We have helped many solo travelers like you custom-make a suitable holiday. Although you did not book many services from us but we were glad that you found us helpful... More

Orange
Senior Contributor
45 reviews 45 reviews
14 attraction reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 24, 2014

My husband and I have just returned from 11 days in Vietnam where we flew in and out of Hanoi and used Custom Vietnam to organise and guide us on two different trips to explore other parts of Vietnam. Wow! From the start of our contact with this wonderful company, and Fiona, we were absolutely impressed - prompt emails, clear... More

Was this review helpful? Yes 3
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Putmeontheplane, Such an awesome review! Thank you so much for spending your time to write the detailed review on the tours you did with us. We are so delighted to know that you had a wonderful time in Vietnam which lasts for a lifetime for you. Taking you off the beaten track, visiting less-tourist destinations with stunning landscapes and... More

Wilmington, Delaware
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 20, 2014

Recently we spent two nights in Cambodia (Siem Reap) and five nights in Vietnam, an experience greatly enhanced by our fortunate choice of Vietnam Custom Travel. Many months ago, it was necessary to make flight arrangements within a very short time frame. Phuong (Fiona) responded to instant messaging with startling speed and insight, working out how to wedge all of... More

Was this review helpful? Yes 4
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr. David B, We are so delighted to know that you and your partner had a wonderful holiday and everything, from the time you had sent us the request to the time you had had to finish the holiday, was more than your expectation. Your review is really a big motivation to our team. I shared your compliment to... More

Atlanta, Georgia
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 15, 2014

We were referred to Custom Vietnam Travel Day Tours by friends who had used this company earlier in the year for tours in several Vietnam cities. They LOVED the tours and experiences they had. So, we contacted the company via email and had a terrific, in-depth email correspondence with Smiley, the owner. He helped us custom-make our tours to Halong... More

Was this review helpful? Yes 7
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Ms. Judy, Such a fab review! Thank you so much for spending your time to review us here. It is delighted to read your beautiful words about our performance. It is so rewarding to have our name recommended and referred by past clients. We are sure that when we have chance to work with you again for your future... More

Portland, Oregon
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 10, 2014

On my third trip to Vietnam Custom Vietnam Travel made all our arrangements again. It didn't matter to Smiley & Phuong that we didn't need much service on this trip, their attention to all our details was exceptional, as always. I wouldn't use any other agency for planning a trip to Vietnam. I'll be back soon!

Was this review helpful? Yes 2
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Joan, How are you? Thank you so much for the review about your third trip to Vietnam. We are so grateful to you for being our regular travelers. It is great to know that all of your trips with us became the memorable ones for you and your family. We are doing our best to be your trustful local... More

Taguig City, Philippines
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2014 via mobile

I can only say praises to Custom Vietnam Travel Day Tours. 8 of us spending 6 days (Hanoi, Duong Lam, Mai Chau, Halong Bay) 1. Corresponding with Smiley through email was very professional and seamless. He really cared about what would fit the group best. 2. Arriving in Hanoi 2AM, Smiley and Mr Bing were there to pick us up.... More

Was this review helpful? Yes 2
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Ethel C, Thank you very much for the wonderful review. We are very happy to know that you and your family had a great time with our team. We, at Custom Vietnam Travel, always do our best to make sure that any trip you take with us is a lifetime experience. I have passed the review to Hung and... More

Derby, United Kingdom
Senior Contributor
37 reviews 37 reviews
14 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 5, 2014

As first time travellers to Vietnam who wanted to be able to get around easily with some support from local knowledge we turned to this company after reading several very positive reviews about them. From the first e mail contact we had prompt responses and suggestions to modify and improve our itinerary. Their services included picks ups from airports and... More

Was this review helpful? Yes 2
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear 611sunseekers, We, at Custom Vietnam Travel, are so happy to read your wonderful review and so grateful to you for sharing your appreciation for our assistance in helping you arrange the trip to Vietnam with TripAdvisor’s community. Quick responses, useful suggestions, understanding your travel style are the priorities while we are working with our travelers. We were flattered to... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2014

Been on several trips and had several guides in different countries. Custom Vietnam Travel is the best I have ever had. They were professional, extremely knowledgeable and spoke English very well which is very important. I will ALWAYS go with them in the future- Vietnam is a lovely place and Smiley and his crew made it even better.

Was this review helpful? Yes 3
CVT_Travel, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear ZWSG, Thank you very much for spending your time to let us know how you and your group enjoyed the trip. At Custom Vietnam Travel, we always do our best to provide the service as much personal as possible even in a big group. We are flattered to hear that our effort met your expectation. It was truly our... More

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