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Custom Vietnam Travel Day Tours

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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
Phone Number: 0084 4 371 85750
Website
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8:00 am - 8:00 pm
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Hours:
Mon - Fri 8:00 am - 8:00 pm
Sat 8:00 am - 6:00 pm
Description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...
Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.
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TripAdvisor Reviewer Highlights

Read all 94 reviews
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  • 89
    Excellent
  • 3
    Very good
  • 1
    Average
  • 0
    Poor
  • 1
    Terrible
Efficient and professional

I chose the company because they were very efficient and prompt in responding to online queries. The 11-day itinerary they suggested included cultural sites in central and... read more

5 of 5 starsReviewed July 24, 2015
110travel
,
Tampa, Florida

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94 Reviews from our TripAdvisor Community

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Date | Rating
  • Dutch first
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  • Any
English first
Tampa, Florida
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015 NEW

I chose the company because they were very efficient and prompt in responding to online queries. The 11-day itinerary they suggested included cultural sites in central and northern Vietnam. I had two guides, one for the central part of Vietnam and one for Hanoi and surrounding provinces. Both were courteous and pleasant, and offered insights into Vietnamese customs, culture, and... More 

Was this review helpful? Yes 2
Stockton, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

I am a visual artist also a passion trailside photographer . My goal on the trip in Vietnam was explore and photograph the well-known rice terraces in Northwest highland - Sapa & Mu Cang Chay. At home in California I am a lone hiker and here a solo adventurer ! The Custom Vietnam Travel made my wishes came true. With... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Hello Mr. hoang1946, It is pleased to see your review here. It is a lovely one. Thank you so much for your compliments. All of your destinations of the last trip to Vietnam are ideal for photographers. They are remote but stunning, beautiful scenery and authentic cultures of locals. We are so happy to know that your companion, the driver,... More 

Philadelphia
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 11, 2015

Traveling with my wife and two teenage daughters I was very particular with EVERYTHING, but Fiona for months via email patiently answered all my questions and concerns VERY quickly both for Day Trips from Hanoi and an unbelievable private 3 day/2 night Halong Bay Cruise.We travelled later to Siem Reap, Cambodia, Chiang Mai and Phuket in Thailand, and thanks to... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr bob_hollinger, Thank you very much for taking your time to share with us and TA community your experience of your visit to Vietnam recently. We are so happy to know that your family had a great time with us. Fiona read the review and would like me to let you know that its her pleasure to assist you... More 

Melbourne, Australia
Level Contributor
64 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 2, 2015

We dealt with Susan from Custom Vietnam back in Australia in mapping out our trip to Vietnam. Always friendly, patient and quick to respond, this process was very easy. This company came highly recommended to us by my partner's parents. We were concerned as we are more budget travellers than they are. However, Susan custom made our fantastic itinerary for... More 

Was this review helpful? Yes 3
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr. William Z, It is such a beautiful review. Thank you very much for your kind compliments. We are so happy to know that you and your partner had a wonderful vacation in Vietnam. I am very pleased that you enjoyed Susan’s work even from the correspondence stage to the time you had to bid farewell to Vietnam. Words... More 

Melbourne, Australia
Level Contributor
76 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed May 24, 2015

I wrote a more comprehensive review a year ago which has been deleted by TA for some unknown reason. Smiley, Susan and the team at CVT were totally professional ,responsive and informed about every aspect of our trip which we booked with them. It all went like clockwork although everything was done via email until we were met by their... More 

Was this review helpful? Yes 2
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Thank you Mr. gsebire, for your effort. We really appreciate your trust and keeping telling people about your good travel experience with us that you did before. Susan and I were happy to assist you in planning the tours and it was our pleasure to be part of your Vietnam visit. We look forward to welcoming you back and definitely... More 

Miami, Florida
Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 21, 2015

I just finished a two day tour in Hanoi Vietnam and enjoyed every minute of it . The tours were very thorough and the tour guides Smiley and Lam were very knowledgeable , professional and friendly at all times during these two days . I would recommend this Company and these tour guides when visiting the Hanoi area .

Was this review helpful? Yes
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr. JPA1954, Thank you very much for your kind words about us. It was our pleasure to serve you. Your visit was a bit short but we are flattered to know that you had a great time with me and Lam. We hope that you can get back to Vietnam for a longer stay in the near future. All... More 

Atlanta, Georgia
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 10, 2015

Our guide Smiley was absolutely fantastic. Knowledgeable, kind and funny, he showed us Hanoi and Ha Long like we were natIves. He showed us the best places for egg coffee and bun cha -- two things you MUST eat while in Hanoi. I highly recommend using this company. They will surpass your expectations

Was this review helpful? Yes 2
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear emw3223, Thank you very much for taking your time to write the review. It was a good time, wasn’t it? I also enjoyed moving around with you and your family very much. I am happy that the tours were above your expectation and I hope that Custom Vietnam Travel and I will have another chance soon to show you... More 

Aberdeen, United Kingdom
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 2, 2015

If you, like us, are planning a self-organised trip to Vietnam, having Custom Travel there to help is invaluable. We were in contact with Susan both a couple of months before our trip and during our trip. She was there and ready to help with any eventuality right across the country. Susan organised a cruise to Ha Long Bay which... More 

Was this review helpful? Yes 1
Portland, Oregon
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 29, 2015

Our trips with "Smiley" were very interesting and well executed, as we visited several different sites. Coordination between guide and driver was seamless, which made the trip very efficient. Liked it so much, we look forward to returning!

Was this review helpful? Yes 1
Irvine, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2015

A huge thank you to Custom Vietnam, especially Susan Nguyen, who helped make my vacation a huge success. I did a 5 night 6 day tour to Hanoi, Sapa, and Ha Long Bay with this company and everything went smoothly without a hitch! Susan was extremely helpful and greeted us promptly when we had arrived to the hotel in Hanoi.... More 

Was this review helpful? Yes 1

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Additional Information about Custom Vietnam Travel Day Tours

Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
Phone Number: 0084 4 371 85750
Location: Asia  >  Vietnam  >  Hanoi
Open Hours:
Monday 8:00 am - 8:00 pm
Tuesday 8:00 am - 8:00 pm
Wednesday 8:00 am - 8:00 pm
Thursday 8:00 am - 8:00 pm
Friday 8:00 am - 8:00 pm
Saturday 8:00 am - 6:00 pm

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?