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Custom Vietnam Travel Day Tours

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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
Phone Number: 0084 4 371 85750
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Saturday
Closed
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Hours:
Mon - Fri 8:00 am - 8:00 pm
Sat 8:00 am - 6:00 pm
Description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...
Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.
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TripAdvisor Reviewer Highlights

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Visitor rating
  • 96
    Excellent
  • 3
    Very good
  • 1
    Average
  • 0
    Poor
  • 1
    Terrible
What a nice surprise!

Nguyen Phuong, Smiley from, Custom Travel Hanoi, we found him from good old TripAdviser site after a long search. We were planning to visit Vietnam for several years and... read more

5 of 5 starsReviewed September 1, 2015
Kyungshil
,
Spain

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101 Reviews from our TripAdvisor Community

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Date | Rating
  • Dutch first
  • English first
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  • Any
English first
Spain
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 1, 2015 NEW

Nguyen Phuong, Smiley from, Custom Travel Hanoi, we found him from good old TripAdviser site after a long search. We were planning to visit Vietnam for several years and finally found Smiley who was so helpful to make up our mind. We met him at our modest but fantastic hotel called Tulinh Palace Hotel 2 in Hanoi and planned our... More 

Was this review helpful? Yes 1
Brisbane Region, Australia
Level Contributor
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 30, 2015 NEW

We had 12 days in Hanoi, Ha Giang, Yen Minh, Meo Vac and Halong Bay. With fairly short notice and our variable itinenary, Susan worked with us to put together an absolutely amazing customized trip and her prompt in responding to online queries were absolutely perfect. We had a nice driver(Sorry I forgot the spelling) a professional ,knowledgeable, responsible and... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Azam and Sassan, It is so nice to know that you had a lovely experience traveling with us. Dong Van Karst Geo-park in Ha Giang and Halong bay are two of the most beautiful landscapes in Vietnam and they were both recognized as the World Heritage by UNESCO. I can understand how the sceneries amazed you along the way.... More 

Chicago, Illinois
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 23, 2015

We went to Vietnam in vacation and I found Smiley through Viktor. He is EXCELLENT, kind, on time, knowledgeable, funny AND he smile all the time! From Hanoi tour, top the food tour, booking my hotels in Ho Chi Ming, finding me a great guide in Ho Chi Ming... got best price for private tour and room rate. SMILEY IS... More 

Was this review helpful? Yes 2
Smiley-CVT, Manager at Custom Vietnam Travel Day Tours, responded to this review

Dear Jean-Pierre D, Thank you so much for you kind review with many beautiful words for me. It was very nice that I could arrange the time to move around with you in Hanoi. Although it was just a day tour, but we did have a memorable time together. Also a huge thank for your trust, friendliness and kindness. Word... More 

London, England, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 22, 2015

When making plans or our trip to Vietnam I contacted several agency. None of them were as responsive, patient and kinds as Ms Liliana of Custom Vietnam Travel. Thanks to her help with had a brilliant trip with knowledgeable and kind guides, good transportation and accommodation. We were pleasantly surprised that Ms Liliana took the time to meet us in... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Claire B, Thank you very much for the kind review. We are very glad to know that you got the impression on us right at the correspondence stage. After reading your lovely compliments, Liliana and the tour guide would like me to let you know that it was their pleasure to serve you and they are really happy to... More 

Amersfoort, The Netherlands
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 18, 2015

When making plans for our trip to Vietnam I sent requests to a few tourist guides. Smiley stood out in his reply and we never regretted traveling with him. Due to bad weather circumstances in Halong Bay, we had to change our holiday planning but Smiley ensured that we could still do the things we wanted to do. The trekking... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear rva66, It was so nice that I was able to arrange the time to travel around with you and your family. It was such a memorable time together. I am so happy that all the members of the family were happy with my arrangement and the changes we had to make when the unexpected bad weather occurred. Thank you... More 

Victoria, Canada
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 2, 2015

We had six days in Hanoi and nearby areas. With fairly short notice, Susan worked with us to put together an absolutely amazing customized trip. Each detail was taken care of, even to the point that one of the restaurants we were taken to already knew that my husband doesn't eat celery. When plans needed to be changed in Ha... More 

Was this review helpful? Yes
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear D0r0thyanne, Thanks so much for the beautiful words about us and your understanding about the weather which affected your recent holiday to Vietnam. It was a pity that you missed Halong Bay because of the bad weather. It is the rainy season in the North of Vietnam and it is sometimes out of the control. However, we always find... More 

Adrian, Missouri
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 31, 2015

When looking for a company to help us in planning a trip to Vietnam a full year before we were about to travel, I sent inquiries to several companies who had all been recommended to me. I let them all know that I was making plans for a family trip to Vietnam, but our travel plans were still a year... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear MaryEllen S, We are so delighted to read your feedback about the recent trip you did with us in Vietnam. It was such a special tour for you and for us. It was not only the normal oversea vacation as other travelers are doing but it was a special visit for your family to visit the place of birth... More 

Tampa, Florida
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 24, 2015

I chose the company because they were very efficient and prompt in responding to online queries. The 11-day itinerary they suggested included cultural sites in central and northern Vietnam. I had two guides, one for the central part of Vietnam and one for Hanoi and surrounding provinces. Both were courteous and pleasant, and offered insights into Vietnamese customs, culture, and... More 

Was this review helpful? Yes 2
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear 110travel, Thank you so much for your beautiful review and generous compliments on our staffs and the services provided. We are so pleased to know that you enjoyed our performance from the time of the correspondence to the minute that we had to say good-bye. I have shared your review with the Custom Vietnam Travel’s guys and they are... More 

Stockton, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

I am a visual artist also a passion trailside photographer . My goal on the trip in Vietnam was explore and photograph the well-known rice terraces in Northwest highland - Sapa & Mu Cang Chay. At home in California I am a lone hiker and here a solo adventurer ! The Custom Vietnam Travel made my wishes came true. With... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Hello Mr. hoang1946, It is pleased to see your review here. It is a lovely one. Thank you so much for your compliments. All of your destinations of the last trip to Vietnam are ideal for photographers. They are remote but stunning, beautiful scenery and authentic cultures of locals. We are so happy to know that your companion, the driver,... More 

Philadelphia
Level Contributor
16 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 11, 2015

Traveling with my wife and two teenage daughters I was very particular with EVERYTHING, but Fiona for months via email patiently answered all my questions and concerns VERY quickly both for Day Trips from Hanoi and an unbelievable private 3 day/2 night Halong Bay Cruise.We travelled later to Siem Reap, Cambodia, Chiang Mai and Phuket in Thailand, and thanks to... More 

Was this review helpful? Yes 1
Smiley-CVT, Managing director at Custom Vietnam Travel Day Tours, responded to this review

Dear Mr bob_hollinger, Thank you very much for taking your time to share with us and TA community your experience of your visit to Vietnam recently. We are so happy to know that your family had a great time with us. Fiona read the review and would like me to let you know that its her pleasure to assist you... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?