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Custom Vietnam Travel Day Tours

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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi, Vietnam
Phone Number: 0084 4 371 85750
Website
Today
8:00 am - 6:00 pm
Closed now
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Hours:
Mon - Fri 8:00 am - 8:00 pm
Sat 8:00 am - 6:00 pm
Description: Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...
Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.
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TripAdvisor Reviewer Highlights

Read all 91 reviews
Visitor rating
  • 86
    Excellent
  • 3
    Very good
  • 1
    Average
  • 0
    Poor
  • 1
    Terrible
Brilliant Service

I wrote a more comprehensive review a year ago which has been deleted by TA for some unknown reason. Smiley, Susan and the team at CVT were totally professional ,responsive and... read more

5 of 5 starsReviewed May 24, 2015
gsebire
,
Melbourne, Australia
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91 Reviews from our TripAdvisor Community

Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Melbourne, Australia
Top Contributor
73 reviews 73 reviews
9 attraction reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed May 24, 2015 NEW

I wrote a more comprehensive review a year ago which has been deleted by TA for some unknown reason. Smiley, Susan and the team at CVT were totally professional ,responsive and informed about every aspect of our trip which we booked with them. It all went like clockwork although everything was done via email until we were met by their... More 

Was this review helpful? Yes 1
Miami, Florida
Reviewer
5 reviews 5 reviews
4 attraction reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 21, 2015

I just finished a two day tour in Hanoi Vietnam and enjoyed every minute of it . The tours were very thorough and the tour guides Smiley and Lam were very knowledgeable , professional and friendly at all times during these two days . I would recommend this Company and these tour guides when visiting the Hanoi area .

Was this review helpful? Yes
Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2015

Our guide Smiley was absolutely fantastic. Knowledgeable, kind and funny, he showed us Hanoi and Ha Long like we were natIves. He showed us the best places for egg coffee and bun cha -- two things you MUST eat while in Hanoi. I highly recommend using this company. They will surpass your expectations

Was this review helpful? Yes 2
Aberdeen, United Kingdom
Contributor
19 reviews 19 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 2, 2015

If you, like us, are planning a self-organised trip to Vietnam, having Custom Travel there to help is invaluable. We were in contact with Susan both a couple of months before our trip and during our trip. She was there and ready to help with any eventuality right across the country. Susan organised a cruise to Ha Long Bay which... More 

Was this review helpful? Yes 1
Portland, Oregon
Contributor
12 reviews 12 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 29, 2015

Our trips with "Smiley" were very interesting and well executed, as we visited several different sites. Coordination between guide and driver was seamless, which made the trip very efficient. Liked it so much, we look forward to returning!

Was this review helpful? Yes 1
Irvine, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2015

A huge thank you to Custom Vietnam, especially Susan Nguyen, who helped make my vacation a huge success. I did a 5 night 6 day tour to Hanoi, Sapa, and Ha Long Bay with this company and everything went smoothly without a hitch! Susan was extremely helpful and greeted us promptly when we had arrived to the hotel in Hanoi.... More 

Was this review helpful? Yes 1
Bangkok, Thailand
Top Contributor
59 reviews 59 reviews
17 attraction reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 25, 2015

We wanted to have specific photography tour in North Vietnam and we found Custom Vietnam Travel (CVT) who can cater exactly our need. From the first contact, Susan Nguyen was very supportive and try to accommodate our plan with flexible itinerary. We spent one full day of walking tour in Hanoi Old Quarter/ French Quarter before board the overnight sleeper... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2015 via mobile

The service we received from Fiona Nuygen from Custom Vietnam Travel was exceptional. Organising our trip from Australia was all made very personal and to our own style with ease. We made specific choices of our trip and Fionas expertise made it happen. Nothing was ever difficult. The tour guides, transport, cycling, boat trips accommodation, homestay families, restaurants, and all... More 

Was this review helpful? Yes 2
Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 8, 2015

It was Smiley first day job, he was so nervous and didn't know what to expect of us being deaf and sign language is our main language, he soon relaxed in minutes after introduction. Throughout out 3 days trip, he was absolutely fantastic, he carried a white board and pen and we praised him spending time writing down in detailed... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
20 reviews 20 reviews
3 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 8, 2015

We recently took a private tour in Cambodia and Vietnam. After some research in Toronto, I decided to use Custom Vietnam Travel for the local arrangements. We agree on the itinerary with a lot of great input from them, and they made all the hotels, guides and lunches reservations. Every thing went perfect without any glitches. In every city, a... More 

Was this review helpful? Yes 1

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?