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FRS Maroc S.A.R.L -Excursion to Tanger 1 Day

Address: 18, rue Farabi no 9, Tangier, Morocco
Phone Number: 212 39 94 26 12; 34 956 68 18 30
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Ranked #23 of 28 Activities in Tangier
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Hotels near FRS Maroc S.A.R.L -Excursion to Tanger 1 Day

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78 reviews from our community

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Date | Rating
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English first
Raleigh, NC
Top Contributor
98 reviews 98 reviews
6 attraction reviews
180 helpful votes 180 helpful votes
1 of 5 stars Reviewed November 4, 2014

We wanted to do a day trip to Tangier from Tarifa, but we were concerned about our safety. So we booked a day tour with FRS. We figured that they would not take us to places that would try to sell us stuff, because FRS is a large, legitimate company that charged us full price for the tour. BIG MISTAKE!!!... More

Was this review helpful? Yes 1
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Docdiamond From FRS We sincerely regret the damage that we have could caused. In order to improve our services, you can contact us by email calidad@frs.es or call us at 956 68 18 30 and we will try to assist you as soon as possible. We apologize for any inconvenience that you may experience and we thank you for... More

Budapest, Hungary
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

This was my first time in Morocco and my first experience in an Arabic speaking country. We were planning to go to Tanger and enjoy its cultural aspects but this trip was scheduled later, so we went for a more commercialized, shopping trip which began earlier. To be honest, we have no regrets. We had great time on the ferry... More

Was this review helpful? Yes 3
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hi, Marta0320 First, we really want to thank you the time used to coment our Tripadivisor Tanger Trip profile. FRS Iberia works always to offer the best service to our users. If you have any other comments that make us, we invite you to do it by e-mail info@frs.es or, if you preffer it by phone on: 34 956 68... More

hb
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 3, 2014

Booked a daytrip from Tarifa to Tanger in august 2014 (49 euros). A stop to sit on a camel (and pay for it), view ancient graves cut in rock (not very exiting), walk to the old town/markethall (nice, but not enough time) see some locals playing music for a snake, lunch in a tipical restaurant (was reasonable) a visit to... More

Was this review helpful? Yes 2
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hi, jvd_com. First, we want to thanks you for comment in our tripadvisor profile. We regret that the trip to Tanger was not of you expectation. In FRS we work every day to improve our service, so, for this reasson we recommend you that if you have any other suggest to make us, pls write to the email: calidad@frs.es. Thanks... More

Barcelona, Spain
Reviewer
5 reviews 5 reviews
5 attraction reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 22, 2014

We did a "3 day trip" which was less than 48 hours and our tour guide did not show up! We waited 4 hours and thankfully the hotel finally got in touch with FRS and they got a a driver back to the ferry and our lunches we paid for. I wasted my whole trip waiting inside a lobby and... More

Was this review helpful? Yes 2
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Kelsey S. From FRS Iberia we regret the damage that we have caused you. We invite you to help us continue to improve our service sending an email to: calidad@frs.es In FRS Iberia we strive every day to improve our services by which appreciate your comment. A greeting and we apologize for the inconvenience. More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 17, 2014

Absolutely nightmare trip, Ferry delayed over an hour & half going & two hours coming back. Totally disorganised & lacking in common sense, after clearing passport control you then wait again as one man individually checks the passports again for several hundred passengers. You then disembark through the car deck whilst the cars are driving off the boat! My Daughter... More

Was this review helpful? Yes 1
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, OtterFox: First we want to thank you for comment in our Tripadvisor profile. From FRS Iberia we regret the damage that we have caused you. We invite you to help us to continue improve the service sending an email to: calidad@frs.es. In FRS Iberia we strive every day to improve our services by which appreciate your comment. A greeting... More

London, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 5, 2014

In early April our family of four enquired online and then booked via the telephone (who used the online reservation reference) for a full day visit of Tangiers, with a private taxi option. However, it was not until we were in the taxi did we realise we were being taken to the inland town of Tetuan some considerable distance away... More

Was this review helpful? Yes 1
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Dear 220countrygirl, First, we apologize for the delay to give you a solution for the incident and any inconvenience it could cause in your trip. According the conversations kept during these last months and also as we have communicated by private message after study your claim, we will proceeded to give you a solution that we hope compensate the incident... More

Contributor
14 reviews 14 reviews
4 attraction reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 24, 2014

Firstly, booking through frs was not a helpful experience. The eoman couldn't tell me anything about where I was to go and meet the guide. Ended up boarding ferry and getting passport stamped on board which wasnt meant to happen with this excursion. No one informed us of this....Secondly, the tour began once in Tanger and immediately showed it was... More

Was this review helpful? Yes 2
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, TamaraM2 From FRS We regret the damage that we have could caused. You can contact us by email calidad@frs.es or call us at 956 68 18 30. We will try to assist you as soon as possible. We apologize for any inconvenience that you may experience and we thank you for trusting us. FRS Team. More

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 6, 2014

First of all 35 minute ferry ride is a joke took 1 hour both times, was not told I had to have my passport stamped on the ferry so after my group left I had to run back to the ferry to sort it out. Came back out and my tour had gone already, no communication from staff. Honestly you... More

Was this review helpful? Yes 1
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hi, Scott S. From FRS Iberia we regret the damage that we have caused you. We invite you to help us continue to improve our service sending us an mail to: calidad@frs.es .In FRS Iberia we work every day to improve our services so, for this reason, we appreciate your comment. A greeting and we apologize for the inconvenience. FRS... More

Vienna, Austria
Senior Contributor
37 reviews 37 reviews
12 attraction reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 3, 2014

This tour was the worst decision I've ever made. It was a pure rip-off. A return ferry ticket to Tangier costs 66€ so we opted for a guided tour of Tangier for 49€ which included the following: - Ferry Tarifa - Tangier - Tarifa - Guided tour of the Kasbah, Souk, Modern town and shopping - Lunch in a typical... More

Was this review helpful? Yes 3
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Bea-on-the-road From FRS Iberia we regret the damage that we have caused you. We invite you to help us continue to improve our service sending us an email to calidad@frs.es. FRS Iberia-Maroc strive every day to improve our services by which appreciate your comment. A greeting and we apologize for the inconvenience. FRS Team. More

Kuwait city
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed June 14, 2014

Worst experience I've ever had while traveling. Being trapped in the tour group is unbearable. I wrote an angry review here on ta a year ago and just noticed it's gone. Felt I should resubmit...

Was this review helpful? Yes 4
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Gonzoangel. FRS Iberia works each day in order to improve our service. For that reason we thank you for your feedback about your visit. If you have any other suggestion, please let us know on calidad@frs.es. Best regards. FRS Team. More

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