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FRS Maroc S.A.R.L -Excursion to Tanger 1 Day

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Address: 18, rue Farabi no 9, Tangier, Morocco
Phone Number: 212 39 94 26 12; 34 956 68 18 30
Website

TripAdvisor Reviewer Highlights

Read all 86 reviews
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  • 8
    Excellent
  • 14
    Very good
  • 6
    Average
  • 19
    Poor
  • 39
    Terrible
What a disappointment!

My friend & i decided to book a day trip to Tangier through El Corte Ingles last week as were not sure we were confident enough to make the trip on our own. Firstly the bus was... read more

2 of 5 starsReviewed March 8, 2015
Ginappa
via mobile
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86 Reviews from our TripAdvisor Community

Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
11 reviews 11 reviews
7 attraction reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 23, 2015 NEW

This was sort of a spur of the moment trip with the family when they came down to visit me in Andalucia just to cheer me up. The booking process is quite simple (in their Tarifa office) and considering what was included: ferry back and forth from Tarifa to Tangiers, bus tour, tour guide and a restaurant lunch I feel... More 

Was this review helpful? Yes
uk
Reviewer
5 reviews 5 reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 19, 2015

We called FRS in Tarifa to book the 1 day basic to Tangers 49 Euros, very helpful booked for 4 adults & was given a booking number then was told to pay on the day at the office.we drove from Spain to Tarifa found the office easy down by the port, payed for our trip easy then they gave us... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 8, 2015 via mobile

My friend & i decided to book a day trip to Tangier through El Corte Ingles last week as were not sure we were confident enough to make the trip on our own. Firstly the bus was over half an hour late- not a good start and no explanation! The trip was one big sales trip from beginning to end.... More 

Was this review helpful? Yes 2
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

From FRS We sincerely regret the damage that we have could caused. In order to improve our services, you can contact us by email calidad@frs.es or call us at 956 68 18 30 and we will try to assist you as soon as possible. We apologize for any inconvenience that you may experience and we thank you for trusting us.... More 

Naples, Italy
Top Contributor
65 reviews 65 reviews
18 attraction reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed February 21, 2015

Booked a day tour figuring FRS would offer a legitimate sightseeing opportunity. Big mistake. It started off well enough, bus tour of the nicer neighborhoods, but once we get on foot, we started going to into shops for "demonstrations" aka sales pitches. After the first stop, which was a carpet and trinket shop, we (the people in the tour group)... More 

Was this review helpful? Yes 1
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Ozkrite First we want to thank you for comment in our Tripadvisor profile. From FRS Iberia we regret the damage that we have caused you. We invite you to help us to continue improve the service sending an email to: calidad@frs.es. In FRS Iberia we strive every day to improve our services by which appreciate your comment. A greeting... More 

Raleigh, NC
Top Contributor
104 reviews 104 reviews
6 attraction reviews
200 helpful votes 200 helpful votes
1 of 5 stars Reviewed November 4, 2014

We wanted to do a day trip to Tangier from Tarifa, but we were concerned about our safety. So we booked a day tour with FRS. We figured that they would not take us to places that would try to sell us stuff, because FRS is a large, legitimate company that charged us full price for the tour. BIG MISTAKE!!!... More 

Was this review helpful? Yes 4
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Docdiamond From FRS We sincerely regret the damage that we have could caused. In order to improve our services, you can contact us by email calidad@frs.es or call us at 956 68 18 30 and we will try to assist you as soon as possible. We apologize for any inconvenience that you may experience and we thank you for... More 

Budapest, Hungary
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

This was my first time in Morocco and my first experience in an Arabic speaking country. We were planning to go to Tanger and enjoy its cultural aspects but this trip was scheduled later, so we went for a more commercialized, shopping trip which began earlier. To be honest, we have no regrets. We had great time on the ferry... More 

Was this review helpful? Yes 3
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hi, Marta0320 First, we really want to thank you the time used to coment our Tripadivisor Tanger Trip profile. FRS Iberia works always to offer the best service to our users. If you have any other comments that make us, we invite you to do it by e-mail info@frs.es or, if you preffer it by phone on: 34 956 68... More 

hb
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 3, 2014

Booked a daytrip from Tarifa to Tanger in august 2014 (49 euros). A stop to sit on a camel (and pay for it), view ancient graves cut in rock (not very exiting), walk to the old town/markethall (nice, but not enough time) see some locals playing music for a snake, lunch in a tipical restaurant (was reasonable) a visit to... More 

Was this review helpful? Yes 3
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hi, jvd_com. First, we want to thanks you for comment in our tripadvisor profile. We regret that the trip to Tanger was not of you expectation. In FRS we work every day to improve our service, so, for this reasson we recommend you that if you have any other suggest to make us, pls write to the email: calidad@frs.es. Thanks... More 

Barcelona, Spain
Reviewer
5 reviews 5 reviews
5 attraction reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 22, 2014

We did a "3 day trip" which was less than 48 hours and our tour guide did not show up! We waited 4 hours and thankfully the hotel finally got in touch with FRS and they got a a driver back to the ferry and our lunches we paid for. I wasted my whole trip waiting inside a lobby and... More 

Was this review helpful? Yes 3
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, Kelsey S. From FRS Iberia we regret the damage that we have caused you. We invite you to help us continue to improve our service sending an email to: calidad@frs.es In FRS Iberia we strive every day to improve our services by which appreciate your comment. A greeting and we apologize for the inconvenience. More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 17, 2014

Absolutely nightmare trip, Ferry delayed over an hour & half going & two hours coming back. Totally disorganised & lacking in common sense, after clearing passport control you then wait again as one man individually checks the passports again for several hundred passengers. You then disembark through the car deck whilst the cars are driving off the boat! My Daughter... More 

Was this review helpful? Yes 2
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Hello, OtterFox: First we want to thank you for comment in our Tripadvisor profile. From FRS Iberia we regret the damage that we have caused you. We invite you to help us to continue improve the service sending an email to: calidad@frs.es. In FRS Iberia we strive every day to improve our services by which appreciate your comment. A greeting... More 

London, United Kingdom
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 5, 2014

In early April our family of four enquired online and then booked via the telephone (who used the online reservation reference) for a full day visit of Tangiers, with a private taxi option. However, it was not until we were in the taxi did we realise we were being taken to the inland town of Tetuan some considerable distance away... More 

Was this review helpful? Yes 2
FRS I, Director de Relaciones con Clientes at FRS Maroc S.A.R.L -Excursion to Tanger 1 Day, responded to this review

Dear 220countrygirl, First, we apologize for the delay to give you a solution for the incident and any inconvenience it could cause in your trip. According the conversations kept during these last months and also as we have communicated by private message after study your claim, we will proceeded to give you a solution that we hope compensate the incident... More 

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