This is unusual for me. I usually leave 4 and 5 star reviews of the places and services I encounter. If I could leave zero stars for this company, I would. When we booked our holiday to Hawaii through Flight Centre, we received airport transfer vouchers for Diamond Head Vacations. This was to taint our holiday, and a quick look... More

Having read the reviews, I assumed that many people simply didn’t call to reconfirm tours and pickups with them and I went into our trip thinking that that would make a difference. Boy was I wrong. The staff on the phone were incredibly rude and obnoxious and the biggest incident with them that I encountered is that they didn’t even... More

Our trip was booked by someone else and we had no control over the details. When we got our itinerary and saw that Diamond Head Vacations was doing our hotel/airport transfer I was afraid of how it would go based on the reviews I read on TA. I called to confirm the day before we flew and they had all... More

This is my first time to Hawaii and this company has ruined my holiday! Not only did they not greet us at the airport we had to sit there for 45 mins while they found a driver to take us to our hotel We also booked many tours with this company and never got picked up even though we confirmed... More

I am a travel agent and am currently lying on my bed in Hawaii because once again diamond head have let me down. Everything below I called to confirm beforehand as requested. Arrival transfer: was told we would be greeted on arrival. No one met us and had to ask another company where the office was which we found then... More

Our travel agent booked airport transfers through this company... Never again will I utilise their services. Incompentent from A to B On arrival it took over 2 hours to arrive at our hotel (including serval bus changes) for a 30 min trip (max). They provide you with a slip of paper for your return journey with a pick up time... More

We booked our honeymoon to Hawaii through a travel agent so had pre-booked and paid for all our airport transfers and and some activities. When our itinerary and flight information came through, it said regarding everything that you needed to call either 24-48hrs prior to transfer/activity to confirm date/time/activity/pick up location etc. We did this with everything and so had... More

The trip in was good. they met us when we got off the plane and took us to a waiting van. when we went to leave no one came to pick us up. the hotel phoned for us and the dispatcher said we were supposed to phone speedy. we called speedy and got an answering machine. i called back to... More

So, I am finalizing all the ins/outs for our family vacation to the Big Island on July 10,2011. I thought it would be nice to surprise my husband and kids with a Hawaiian lei greeting. So, I booked one online thur Hawaiian airlines. Is the coast was Great! But not for the drama I experienced. Booking online was easy. I... More