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Southern California Gray Line

2001 South Manchester Avenue, Anaheim, CA 92802
(800) 828-6699
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Ranked #5 of 9 Activities in Anaheim
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Type: Tours
11 visitor photos
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78 reviews from our community

Visitor rating
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    14
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed September 5, 2014 via mobile

Just today finished the Universal Studios tour. Slight weirdness with the initial pickup from hotel -- bus pulled up at about the right time but as it was at a public bus stop and it had signage for a completely different destination we didn't realise it was waiting for us at first. Still, that was sorted out pretty quickly and... More

Was this review helpful? Yes
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Mirality, Thank you very much for taking our tour and writing about your experience! That is wonderful you had a great time, glad everything was sorted out. We look forward to serving you again in the future! Thank you! Management More

Spijkenisse, The Netherlands
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2014

We first used Southern California Gray line to visit Universal. We were picked up at our hotel Red Lion and we were brought to their depot where we switched to another bus that drove us to Universal. Our driver was Charles, really nice and funny guide. Had nice stories to tell. The 2nd time we used Southern California Gray line... More

Was this review helpful? Yes
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Dem_Bet_Jhe, Thank you so much for your positive review of our company! We will definitly pass along the great praise to our drivers Charles and Juan. We look forward to serving you again in the future. Thanks again! Management More

Adelaide
Contributor
12 reviews 12 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 17, 2014 credit card Amex Card Member Review

We did a Hollywood and Beaches tour, and it was okay. You spend a real lot of time on the bus, and get a 30-45 mins to wander at Hollywood Boulevard, an about an hour stop for lunch at Farmers Market, way too long at Santa Monica Pier, and nowhere near long enough at Venice Beach. It's a good trip... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear MBuddy, Thank you very much for taking our tour. We are always taking suggestions about extending the stops at certain points on our tours. If you should have any questions, please don't hesitate to contact us. We look forward to serving you again in the future. Thank you, Management More

Las Vegas, Nevada
Top Contributor
111 reviews 111 reviews
53 attraction reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 10, 2014

Terrible for numerous reasons! First, the website lists that busses run from LAX to Anaheim every half hour. This is NOT correct. Busses run every hour only. Had I known this, I would have gone the Flyaway bus (which runs every half hour and exactly on time, as I observed for over an hour) and either Amtrak or the LA/Anaheim... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear LV_Lee, We apologize for the experience you received with Southern California Gray Line. Please e-mail us direct at anaheim.reservations@coachusa.com. When you respond could you please provide the following: 1. Day of travel 2. Rep you spoke with (we do not have an employee here named Paul. 3. Address of the website stating where we offer the service every half... More

1 review
1 of 5 stars Reviewed August 7, 2014 via mobile

When ringing to confirm a pick-up time we were given a 8:58 pick-up so when we received a call saying they were waiting for us downstairs at 8:15 needless to say it came as a shock. So we hurried downstairs within a couple of minutes only to find that the bus had gone. After ringing gray line tours to try... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear jmnewutd, We apologize for the experience you had with Southern California Gray Line. If you could please e-mail anaheim.reservations@coachusa.com and provide the following information: Name Date of Tour Tour # We will definitely look into this issue. Thank you, Management More

Western NY
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 4, 2014

We had a few extra days on a trip in Southern CA and called Southern California Gray Line to take us from LAX to the Disneyland Hotel. It was a last minute reservation and from calling the office to being picked up curbside was all done in a short period of time. It all worked flawlessly. We went outside and... More

Was this review helpful? Yes 1
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear DVCOKW, Thank you very much for traveling with us! We are so glad you enjoyed your experience with Southern California Gray Line. We are so delighted you had a wonderful trip California. Thank you again for your wonderful review! We look forward to serving you again! More

Edmonton
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

This Tour was awesome , really enjoyed it learnt alot about LA , Charles the tour guide was great if you go on this tour hope you get him, Made the tour fun and not boring and it was nice as at every stop you could just take off and do your own thing for and hour or so, made... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear U6005AA. Thank you very much for taking our LA Hollywood Beach Experience! We are so delighted that you had a wonderful experience! We will pass along the praise to Charles! Thanks again for the review and we look forward to serving you again in the future! Thank you, Management More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 attraction reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 19, 2014

We booked with Grayline for transport from Anaheim to Universal Studios for the VIP Tour. As it was on our second day of our trip we had to confirm this booking from Australia. It took two calls to confirm, the first operator was unhelpful and told us to email this information which would be too late. On our second call... More

Was this review helpful? Yes 2
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Rosemary M, We apologize about the experience you had using Southern California Gray Line. We take these matters extremely serious and will get to the bottom of this issue. We will be meeting with our staff to discuss these issues. If you would like, you may direct e-mail our VP of Sales, Peter Oakman and he will look into... More

Jenks, Ok
Senior Reviewer
6 reviews 6 reviews
4 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 12, 2014

While on our Disneyland trip earlier this week, we took a one day trip to Universal Studios Hollywood. Our travel was provided by Gray Line. A nice bus picked us up at the hotel and took us to the bus terminal, where we received our transportation voucher and park tickets. We rode in a magnificent double-deck bus and it was... More

Was this review helpful? Yes
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Halltulsa, Thank you very much for the wonderful review! We are so thankful you enjoyed yourself on your trip to Universal Studios. We look forward to serving you in the future. Thanks again! Management More

Oregon City, Oregon
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 24, 2014

After reading the reviews on trip advisor, we pre-booked disneyland resort express for transfer between LAX and disneyland resort. We arrived at LAX terminal at(19th June 2014) 1:20 p.m and stood below the green signal.The express bus was scheduled to arrive at 1:45 p.m. It did arrive at 1:50 p.m but the driver didn't even bother to stop for us... More

Was this review helpful? Yes 2
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Sshetty666, We apologize for the experience you had on the Disneyland Resort Express. Thank you for providing the dates, all of our buses are equipped with a GPS monitoring systems, this allows us to pull data from the date and time a bus was used. We're glad you had a safe trip to and from the airport and we... More

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