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Southern California Gray Line

2001 South Manchester Avenue, Anaheim, CA 92802
(800) 828-6699
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Ranked #5 of 9 Activities in Anaheim
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Type: Tours
11 visitor photos
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80 reviews from our community

Visitor rating
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    6
    6
    14
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Gold Coast, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014 NEW

My family, including a 6 and 8 yr old, really enjoyed using this service on our first visit to Los Angeles. The shuttle collection from LAX to Anaheim was easy to use, easily recognisable (brightly coloured with Disney Cars characters) and dropped us right at the front door of our hotel. The best bit was, there was no charge for... More

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Mildura, Australia
Senior Contributor
37 reviews 37 reviews
22 attraction reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 29, 2014 NEW via mobile

It's been a while since we had this experience (last year in fact) and wasn't sure if I could write a review for So Cal Gray Line however found them on trip advisor and wanted to let everyone know how fantastic this company is. Apart from running reliable and comfortable transport to and from Disneyland and other tours, they are... More

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Auckland, New Zealand
2 reviews
5 of 5 stars Reviewed September 5, 2014 via mobile

Just today finished the Universal Studios tour. Slight weirdness with the initial pickup from hotel -- bus pulled up at about the right time but as it was at a public bus stop and it had signage for a completely different destination we didn't realise it was waiting for us at first. Still, that was sorted out pretty quickly and... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Mirality, Thank you very much for taking our tour and writing about your experience! That is wonderful you had a great time, glad everything was sorted out. We look forward to serving you again in the future! Thank you! Management More

Spijkenisse, The Netherlands
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2014

We first used Southern California Gray line to visit Universal. We were picked up at our hotel Red Lion and we were brought to their depot where we switched to another bus that drove us to Universal. Our driver was Charles, really nice and funny guide. Had nice stories to tell. The 2nd time we used Southern California Gray line... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Dem_Bet_Jhe, Thank you so much for your positive review of our company! We will definitly pass along the great praise to our drivers Charles and Juan. We look forward to serving you again in the future. Thanks again! Management More

Adelaide
Contributor
12 reviews 12 reviews
4 attraction reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 17, 2014 credit card Amex Card Member Review

We did a Hollywood and Beaches tour, and it was okay. You spend a real lot of time on the bus, and get a 30-45 mins to wander at Hollywood Boulevard, an about an hour stop for lunch at Farmers Market, way too long at Santa Monica Pier, and nowhere near long enough at Venice Beach. It's a good trip... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear MBuddy, Thank you very much for taking our tour. We are always taking suggestions about extending the stops at certain points on our tours. If you should have any questions, please don't hesitate to contact us. We look forward to serving you again in the future. Thank you, Management More

Las Vegas, Nevada
Top Contributor
111 reviews 111 reviews
53 attraction reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed August 10, 2014

Terrible for numerous reasons! First, the website lists that busses run from LAX to Anaheim every half hour. This is NOT correct. Busses run every hour only. Had I known this, I would have gone the Flyaway bus (which runs every half hour and exactly on time, as I observed for over an hour) and either Amtrak or the LA/Anaheim... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear LV_Lee, We apologize for the experience you received with Southern California Gray Line. Please e-mail us direct at anaheim.reservations@coachusa.com. When you respond could you please provide the following: 1. Day of travel 2. Rep you spoke with (we do not have an employee here named Paul. 3. Address of the website stating where we offer the service every half... More

1 review
1 of 5 stars Reviewed August 7, 2014 via mobile

When ringing to confirm a pick-up time we were given a 8:58 pick-up so when we received a call saying they were waiting for us downstairs at 8:15 needless to say it came as a shock. So we hurried downstairs within a couple of minutes only to find that the bus had gone. After ringing gray line tours to try... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear jmnewutd, We apologize for the experience you had with Southern California Gray Line. If you could please e-mail anaheim.reservations@coachusa.com and provide the following information: Name Date of Tour Tour # We will definitely look into this issue. Thank you, Management More

Western NY
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 4, 2014

We had a few extra days on a trip in Southern CA and called Southern California Gray Line to take us from LAX to the Disneyland Hotel. It was a last minute reservation and from calling the office to being picked up curbside was all done in a short period of time. It all worked flawlessly. We went outside and... More

Was this review helpful? Yes 1
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear DVCOKW, Thank you very much for traveling with us! We are so glad you enjoyed your experience with Southern California Gray Line. We are so delighted you had a wonderful trip California. Thank you again for your wonderful review! We look forward to serving you again! More

Edmonton
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

This Tour was awesome , really enjoyed it learnt alot about LA , Charles the tour guide was great if you go on this tour hope you get him, Made the tour fun and not boring and it was nice as at every stop you could just take off and do your own thing for and hour or so, made... More

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SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear U6005AA. Thank you very much for taking our LA Hollywood Beach Experience! We are so delighted that you had a wonderful experience! We will pass along the praise to Charles! Thanks again for the review and we look forward to serving you again in the future! Thank you, Management More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
5 attraction reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 19, 2014

We booked with Grayline for transport from Anaheim to Universal Studios for the VIP Tour. As it was on our second day of our trip we had to confirm this booking from Australia. It took two calls to confirm, the first operator was unhelpful and told us to email this information which would be too late. On our second call... More

Was this review helpful? Yes 2
SoCalGrayLine, Manager at Southern California Gray Line, responded to this review

Dear Rosemary M, We apologize about the experience you had using Southern California Gray Line. We take these matters extremely serious and will get to the bottom of this issue. We will be meeting with our staff to discuss these issues. If you would like, you may direct e-mail our VP of Sales, Peter Oakman and he will look into... More

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