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Madame Tussauds Washington D.C.

1001 F St, NW, Washington DC, DC 20004 (Downtown / Chinatown)
202-942-7300
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Ranked #102 of 253 Attractions in Washington DC
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Type: Specialty Museums
Owner description: More than just a wax museum! Madame Tussauds Washington D.C. is a fully interactive experience, where visitors are able to touch, see and hear... more » Owner description: More than just a wax museum! Madame Tussauds Washington D.C. is a fully interactive experience, where visitors are able to touch, see and hear historical icons and celebrities in a way unlike any other Washington D.C. attraction. « less
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361 reviews from our community

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Washington DC, District of Columbia
Senior Contributor
34 reviews 34 reviews
20 attraction reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 16, 2014 NEW

Don't expect much. It's cheesy silly fun to have your photo taken with some of the presidents or Beyonce or Tom Cruise or Whitney Houston, but this version of Madame Tussauds is quite small and located in a basement. You can see the entire collection in under 15 minutes. If you are intent on going, make sure you check to... More

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Madame T, Guest Relations Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for your feedback. It is greatly appreciated, as we are always looking for ways to improve guest experience. Your comments will be noted. Thank you again for your feedback and for visiting Madame Tussauds Washington, D.C. More

Herndon, Virginia
Senior Contributor
45 reviews 45 reviews
25 attraction reviews
106 helpful votes 106 helpful votes
1 of 5 stars Reviewed September 13, 2014 NEW

Visited Madame Tussauds in Washington, DC today (Saturday). I was completely disappointed and felt cheated. Price was outrageously too expensive. Approx. 8-meter upstairs Lobby was dirty and cramped (smelled like dank theatre); cashiers were lazy and inattentive. Downstairs bathroom was dirty. Almost the entire museum was made up of only poorly-crafted wax statues of U.S. Presidents; their faces did not... More

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TAlvich, General Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for taking the time to express your opinion. I am very sorry that you were dissatisfied with your visit, and I am disappointed that you feel you received poor service. I would like to discuss if with you further. Please contact me at Therese.alvich@merlinentertainments.biz so that I can get more information in effort to correct the short-comings. Thank... More

New Carrollton, Maryland
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 11, 2014

I was truly disappointed with this Madame Tussauds. This is my 3rd visit to my 3rd Madame Tussauds' this year, I also visited Las Vegas and New York which were both much larger than this one, and this was a big let down. It was only one floor that looped in a circle and left more to be desired, I... More

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TAlvich, General Manager at Madame Tussauds Washington D.C., responded to this review

I appreciate your taking the time to review our attraction. I am sorry that you were disappointed with your visit. Since we are based in Washington DC, we are slightly different from the London and NY attractions, as we try to offer an education element to our visitors. However, we are always looking for suggestions on how to remain relevant... More

Fairfax, Virginia
Reviewer
4 reviews 4 reviews
4 attraction reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 8, 2014

I have heard of this famous museum for quite awhile. I even researched how to get there and where to park. Unfortunately, the price is what stopped me from going. I would have went by myself but for my friends, funds are limitted and I didnt feel that the price would be justifiable just for fun. Low and behold, I... More

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TAlvich, General Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for your feedback. I am very sorry the you experienced a problem at admissions with our Groupon. The fact that you feel you received rude treatment is very disappointing to me, as we strive to deliver excellent customer service at all times. The entire admissions staff has been informed of your experience, and will go through some re-training... More

Orlando, Florida
Top Contributor
255 reviews 255 reviews
182 attraction reviews
720 helpful votes 720 helpful votes
4 of 5 stars Reviewed September 7, 2014

Madame Tussauds is a name of fame I’ve heard since my youth—and that’s been a LONG time. I’ve never visited one of the museums featuring lifelike wax figures of the famous and infamous, though there is a smaller museum in Orlando. Visitors first experience The Presidents Gallery, with George Washington crossing the Delaware to welcome guests. Each featured president is... More

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Madame T, Guest Relations Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for the wonderful feedback! We're so glad you had such a great time and a memorable experience. We genuinely appreciate your thoughts and thank you for visiting Madame Tussauds! More

NY
Contributor
14 reviews 14 reviews
10 attraction reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2014

I was only disappointed in this museum because I was expecting it to be the same in size as the one in New York. This one had all the presidents, a handful of historical figures and some celebrities. It was ok. The figures themselves are amazing. It was pretty crowded when we went so we kinda felt rushed.

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Madame T, Guest Relations Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for your feedback and we'd like you to know that it will be noted, as we are always looking for ways to exapand and grow. Thank you again for your feedback and for visiting. More

Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
10 attraction reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 3, 2014

I would have given this a 5 star if the customer service hadnt been so poor. We visited with my 6 and 8 year old. We tied this visit in with some learning about some past Presidents. This place was AWESOME!! We learned details about all Presidents but nothing is as impactful as seeing them in person. My kids (and... More

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TAlvich, General Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for taking the time to provide your feedback. I am disappointed to hear that you experienced long wait times during your visit. We have addressed our staffing issues so this should not be an issue in the future. I hope that you will give us another chance to provide you and your family with a positive memorable experience... More

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 2, 2014

I have been to several M T And have always enjoyed but beware of Wash D C's M T. I was there over Labor Day weekend. The employees could care less about the patrons. They only have a hand full working so forget about buying anything without a 20 minute wait. Missing presidents in their supposed Complete collection. Very dirty... More

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TAlvich, General Manager at Madame Tussauds Washington D.C., responded to this review

Thank you for taking the time to express your opinion. I am very sorry that your visit was disappointing to you. We have addressed our staffing issues so that wait times should not be an issue in the future. I also apologize for your having missed one of our Presidents - we sometimes need to take them off the floor... More

Harrisburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
5 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

All the presidents and lotsa pop culture figures - it was a fun day! If you take the time to read the information in the cases, etc. it is fascinating to learn the history of the founder and her family.

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Madame T, Guest Relations Manager at Madame Tussauds Washington D.C., responded to this review

We're thrilled to know that you had a fun time! Thank you for your feedback and for visiting Madame Tussauds Washington, D.C. More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
10 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 2, 2014

Great to visit if you want to see all the presidents. We stopped at every exhibit and took pictures at most and spent just under an hour. Good stop if your time is limited.

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Madame T, Guest Relations Manager at Madame Tussauds Washington D.C., responded to this review

We're glad you enjoyed our Presidents Gallery and we thank you for visiting! More

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